Help Desk Specialist

Variety Machine Solutions is hiring a Help Desk Specialist in Minneapolis, MN (onsite). This role supports employees across computers, software, networks, and mobile devices, helping ensure users stay connected and productive. You will work through help desk tickets from intake to resolution, combining clear communication with practical technical troubleshooting.

What you’ll do

• Provide technical, desktop, and hardware support for Windows and macOS computers, mobile devices, and Microsoft Office applications.
• Troubleshoot software, equipment, hardware, operating systems, and network issues, including VPN, TCP/IP, DNS, and wireless connectivity.
• Manage help desk systems and customer support tickets by documenting issues, prioritizing requests, communicating progress, and escalating unresolved problems.
• Support Active Directory management, computer management, Microsoft Windows Server, Linux systems, and broader IT infrastructure.
• Deliver customer service with clear communication, using analysis to identify causes and apply methodical troubleshooting support.

What you bring

• Experience in IT support or a related technical support role, including customer support and ticket management.
• Working knowledge of Windows, macOS, Linux, Microsoft Office, and computer networking fundamentals such as TCP/IP, DNS, VPN, and operating systems.
• Familiarity with Active Directory, Microsoft Windows Server, Meraki networking, help desk systems, and computer management.
• Ability to troubleshoot hardware, software, desktop, mobile device, and network issues in a structured, methodical way.
• Strong communication and customer service skills, including the ability to explain technical steps in accessible language.

Compensation and coverage

$25.78 - $31.05 per hour (USD 25 - 31 per hourly). In addition, Variety Machine Solutions offers 401(k), dental insurance, health insurance, vision insurance, and relocation assistance.