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4d ago

Helpdesk Associate

Linxup Chesterfield, MO 🇺🇸 Remote

Chesterfield, MO

4d ago

Full time Contact Center CRM Customer Service

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Job Description

Benefits and work culture

Based in Chesterfield, Missouri with remote work flexibility, this Helpdesk Associate role supports Tier 1 help for small and mid-sized business customers, handling inquiries via phone, chat, and email on a Monday through Friday schedule. You will troubleshoot Linxup devices and contribute to a collaborative, growth-minded team environment.

Base Salary with competitive compensation
Medical, Dental, Vision, Life insurance and a 401(k) plan
20 Flex Days (PTO)

Responsibilities

Communicate effectively with customers via phone, chat, and email
Greet every contact warmly and courteously to support customer satisfaction
Clarify requirements, probe for understanding, and provide first contact resolutions
Confirm customer understanding of solutions and provide additional education to prevent repeat issues
De-escalate calls through active listening and positive positioning to achieve positive outcomes for customers and the company
Deliver superior technical support for all Linxup branded products and build lasting relationships with internal and external customers
Engage with at-risk customers to help retain them
Identify opportunities to increase account value by educating customers on relevant products
Other duties as assigned

Requirements

1+ years of experience in a helpdesk, contact center, or support role
Technical troubleshooting experience in GPS or a comparable industry preferred
Sales or cross-selling experience
Salesforce knowledge
Retention experience
Excellent written and verbal communication skills
Exceptional customer service skills
Strong technical aptitude and experience triaging technical issues
Ability to learn quickly in a non-traditional training environment
Organized with strong attention to detail
Strong work ethic, adaptable to change, and able to think conceptually
Positive attitude with flexibility to meet individual customer needs while maintaining a positive business relationship
Fast and accurate typing ability
Flexibility with scheduling

Technologies

Salesforce
Voice over IP (VoIP)
Video conferencing

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21d ago

Technical Support - AI Chat and Email

Transcom Greenville, SC

Greenville, SC

21d ago

$20+/hr Full time Application Support Artificial Intelligence Computer Skills

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Job Description

Benefits and culture

Join an onsite team in Greenville, SC with a starting wage of $20 per hour. This role operates from a climate-controlled office, following a Monday through Friday schedule from 9:00 am to 6:00 pm ET, with a future path to expand to 24/7. You will assist customers via chat and email using AI tools to resolve technical issues and maintain high satisfaction. Transcom emphasizes a people-centered culture focused on development, recognition for teamwork, and opportunities to grow your skills within a supportive environment.

Competitive pay at $20.00 per hour starting
Monthly performance-based incentives potential
Onsite Greenville, SC office location
Comfortable, climate-controlled workspace
Shifts Monday–Friday, 9:00am–6:00pm ET, with potential expansion to 24/7
Paid vacation benefit
Multiple pay options to fit your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, Pay Cards
Health benefits for you and your family (medical, dental, vision)
401(k) with employer match opportunities
Employee Assistance Program for support
Opportunities to develop your skills and advance your career
Join a company that prioritizes people and fosters growth and teamwork

What life at Transcom is like

Transcom is a global customer experience partner with a large network of contact centers and associates delivering customer care, sales, technical support, and other services across multiple languages and regions. The culture centers on dedication to clients and teammates, recognizing hard work, promoting collaboration, and supporting ongoing growth. You are welcomed from day one, with opportunities to develop skills and advance your career within a people-first environment.