Greenville, SC

Support Jobs in Greenville, SC

3 jobs found

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28d ago

Technical Support Engineer

Dataworks Plus Greenville, SC

Greenville, SC

28d ago

$55k+/yr Full time Application Support Customer Support End User Support

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Job Description

The Technical Support Engineer role at Dataworks Plus is based onsite in Greenville, SC and focuses on delivering email and phone technical support, coordinating with project management and engineering teams, and diagnosing issues across Windows and Windows Server environments, networks, and SQL Server. The position includes on-site visits and meticulous CRM documentation, with an annual salary of USD 55,000.

Responsibilities

Provide email and telephone technical support to customers.
Collaborate with project management, project engineering, and development teams to deliver effective solutions.
Travel to customer sites as needed; some travel required.
Adapt quickly to and learn proprietary technologies.
Diagnose hardware and software problems.
Maintain professional and timely communication with customers by phone and email.
Document problems and resolutions accurately in Microsoft Dynamics CRM in a timely manner.
Coordinate, research, and analyze special projects and reports.

Requirements

Must pass FBI background check and other screenings required for vendors working with law enforcement.
Strong communication and collaboration skills in a team environment.
Willingness to travel to customer locations; some travel required.
Ability to quickly adapt to and learn proprietary technologies.
Knowledge of Windows operating systems.
Knowledge of Windows Server environments.
Knowledge of modern network technologies and equipment.
Basic familiarity with Microsoft SQL Server is strongly preferred.
Strong problem solving, initiative, troubleshooting hardware and software problems, and multitasking abilities are desired.
Ability to coordinate, research, and analyze special projects and reports.
Professional and timely customer communication by phone and email.
Ability to accurately document problems and resolutions in Microsoft Dynamics CRM in a timely manner.
Technical support experience: 2 years required.

Technologies

Microsoft Dynamics
Windows operating systems
Windows Server environments
Microsoft SQL Server

Benefits

401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Majors / Interests

Computer and Information Sciences

Job Functions

Communications/Writing
Computer Repair & Maintenance
Customer Service
Helpdesk
Information Technology

Experience

Technical support: 2 years required

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1mo ago

IT Help Desk Tech

University of South Carolina Greenville, SC

Greenville, SC

1mo ago Closed

$20+/hr Full time Computer Skills End User Support Hardware Support

This position is no longer accepting applications (closed Aug 4, 2026).

Job Description

The IT Help Desk Technician role supports USC Salkehatchie on-site IT operations in South Carolina, maintaining desktops, assisting the IT Director, and serving as a backup on the Allendale and Walterboro campuses. The position also manages IT supplies, image updates and upgrades, asset disposal, and end-user training and repair support.

Responsibilities

Operate and maintain USC Salkehatchie desktops; assist the IT Director with daily tasks; provide backup coverage on the Allendale and Walterboro campuses.
Procure and track IT supplies and computer inventories.
Support the management and updating of computer images and system upgrades.
Ensure proper disposal of obsolete computer assets in accordance with USC surplus property policy.
Provide end-user instruction and training on proper operational procedures.
Maintain end-user inventory records.
Respond to failures of computers and smart classroom equipment following the repair ticketing procedures to the USC Salkehatchie Help Desk for prompt corrective action.
Perform mechanical repairs and preventive maintenance.
Notify the IT Director at USC Salkehatchie about outages.
Arrange repairs for leased equipment under maintenance contracts by contacting the appropriate vendors (for example network copiers).

Requirements

Proficiency in desktop support, hardware, and Windows operating systems support is required.
An associate degree with five years of experience, or a bachelor’s degree with two years of experience, is preferred.

Benefits

Health and life insurance
Flexible spending accounts
Retirement programs

Position Attributes

Safety-sensitive or security-sensitive positions require pre-employment and post-employment drug testing per University policy HR 1.95 Drug and Alcohol Testing.
This role is not safety/security sensitive and does not require a CDL.
Hazardous weather category: Non-Essential.

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2mo ago

Technical Support - AI Chat and Email

Transcom Greenville, SC

Greenville, SC

2mo ago Closed

$20+/hr Full time Application Support Artificial Intelligence Computer Skills

This position is no longer accepting applications (closed Jun 29, 2026).

Job Description

Benefits and culture

Join an onsite team in Greenville, SC with a starting wage of $20 per hour. This role operates from a climate-controlled office, following a Monday through Friday schedule from 9:00 am to 6:00 pm ET, with a future path to expand to 24/7. You will assist customers via chat and email using AI tools to resolve technical issues and maintain high satisfaction. Transcom emphasizes a people-centered culture focused on development, recognition for teamwork, and opportunities to grow your skills within a supportive environment.

Competitive pay at $20.00 per hour starting
Monthly performance-based incentives potential
Onsite Greenville, SC office location
Comfortable, climate-controlled workspace
Shifts Monday–Friday, 9:00am–6:00pm ET, with potential expansion to 24/7
Paid vacation benefit
Multiple pay options to fit your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, Pay Cards
Health benefits for you and your family (medical, dental, vision)
401(k) with employer match opportunities
Employee Assistance Program for support
Opportunities to develop your skills and advance your career
Join a company that prioritizes people and fosters growth and teamwork

What life at Transcom is like

Transcom is a global customer experience partner with a large network of contact centers and associates delivering customer care, sales, technical support, and other services across multiple languages and regions. The culture centers on dedication to clients and teammates, recognizing hard work, promoting collaboration, and supporting ongoing growth. You are welcomed from day one, with opportunities to develop skills and advance your career within a people-first environment.

Responsibilities

Engage with customers via chat or email, review available information, ask clarifying questions, analyze the issue, and identify the underlying technical root cause
Demonstrate patience and empathy for customers handling time-sensitive technical issues
Navigate multiple applications to research and verify solutions
Multitask across systems while delivering clear, step-by-step instructions with accuracy and timeliness
Calmly resolve conflicts and guide frustrated customers with a service-oriented mindset and social perceptiveness
Work independently with discipline in an onsite call center environment
Operate within a highly structured, full-time schedule handling high-volume inbound inquiries
Maintain a desk-based workflow for a full-time schedule in a fast-paced, high-volume environment
Receive, diagnose, and log customer issues; document resolutions clearly and escalate as needed
Report application issues, document troubleshooting efforts, and identify opportunities for product improvement and quality assurance

Requirements

Age 18 or older
High School Diploma or equivalent
Ability to pass a criminal background check
Reasonable driving distance to the Greenville, SC site
Ability to work onsite for a full-time schedule with overtime as needed
Strict adherence to the assigned schedule
Willingness to work a variety of shifts including evenings, weekends, and holidays
Reliable attendance for full-time hours as scheduled
Strong computer knowledge and ability to type at least 30 wpm
Excellent English written communication
Courtteous, friendly, and professional demeanor
Willingness to follow procedures and policies
Clear communication of information and ideas to others
Ability to multitask across applications while assisting multiple customers
Ability to thrive in a fast-paced, time-pressured environment
Active listening with empathy and problem sensitivity to resolve customer needs
Ability to handle conflicts and upset customers professionally
Capability to sit, reach, communicate, type, read, and concentrate for extended periods
Ability to use hands to handle objects and tools
Prior call center experience preferred
Experience in technical support or troubleshooting preferred
Experience with AI tools preferred

Location on site: 650 Executive Center Dr. Greenville, SC 29615.

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Support Jobs in Greenville, SC

Technical Support Engineer

IT Help Desk Tech

Technical Support - AI Chat and Email

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