Greenville, SC

Support Jobs in Greenville, SC

5 jobs found

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1d ago

Service Desk Agent (Tier I)

Ares Enterprise Greenville, SC

Greenville, SC

1d ago

Full time Application Support Customer Support End User Support

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Job Description

Ares Enterprise is hiring a Tier I Service Desk Agent onsite in Greenville, SC to deliver front-line technical assistance to USPTO employees and contractors. This role serves as the initial point of contact for issues related to hardware, software, accounts, connectivity, and applications, with support handled through structured ticketing and escalation processes.

Key Responsibilities

Act as the Tier I single point of contact for Service Desk inquiries from USPTO employees and contractors.
Receive and respond to customer contacts via telephone, email, voicemail, chat, Microsoft Teams, and self-service portals.
Troubleshoot and resolve common problems involving hardware, software, operating systems, accounts, authentication, connectivity, peripherals, and business applications.
Create, categorize, prioritize, update, document, and close incidents and service requests in the ServiceNow Service Management Platform.
Provide support for Windows-based desktops and laptops, Microsoft 365 applications, Microsoft Teams, printers, mobile devices, peripherals, and approved telework environments.
Assist with password resets, account access, multifactor authentication, remote access, and related identity and access management issues.
Use approved troubleshooting procedures, diagnostic tools, scripts, standard operating procedures, and knowledge articles.
Meet established first-contact and first-call resolution objectives whenever possible.
Escalate unresolved or complex issues to the appropriate resolver group or specialized support team according to established procedures.
Maintain complete, accurate, and timely ticket documentation, including troubleshooting steps, customer communications, actions taken, and resolution details.
Monitor assigned ticket queues and handle incidents and service requests within established service-level agreements.
Communicate technical information clearly and professionally to users with varying technical proficiency.
Support ServiceNow capabilities including Now Assist, virtual agents, automated workflows, and AI-enabled knowledge tools.
Identify recurring incidents, knowledge gaps, and potential opportunities for service or process improvement.
Contribute to the creation, review, and maintenance of knowledge articles and Service Desk documentation.
Follow applicable USPTO security, privacy, quality management, and IT service management requirements.
Participate in training, quality reviews, team meetings, shift handoffs, surge support, and continuous improvement activities.
Support extended operating hours, weekend coverage, and surge activities as required.
Perform other Service Desk and technical support duties as assigned.

Required Qualifications

Legally authorized to work in the United States and meet applicable federal contract, suitability, and residency requirements.
Continuous U.S. residency for the previous two years, subject to exceptions permitted by applicable federal requirements.
Ability to complete a federal background investigation and obtain and maintain a Public Trust determination.
Associate degree or higher in information technology, computer science, information systems, or a related discipline, or a high school diploma or equivalent combined with relevant technical certifications, training, or experience (per the stated allowance).
At least one year of information technology, technical support, customer support, help desk, or Service Desk experience.
Working knowledge of Windows operating systems and Microsoft 365 applications.
Familiarity with desktop and laptop hardware, peripheral devices, network connectivity, and common IT troubleshooting methods.
Basic understanding of network hardware, protocols, remote connectivity, and information security practices.
Ability to document incidents, troubleshooting activities, and resolutions clearly and accurately.
Strong verbal and written communication skills.
Customer service, active listening, analytical, and problem-solving skills.
Ability to follow established procedures while using sound judgment during troubleshooting.
Ability to work effectively in a structured, metrics-driven, team-oriented environment.
Ability to manage multiple inquiries and priorities while maintaining professionalism and attention to detail.
Reliable attendance and ability to work an assigned shift within the Service Desk’s operating schedule.

Technologies

ServiceNow Service Management Platform
Microsoft 365 applications
Microsoft Teams
Now Assist
Virtual agents
Automated workflows
AI-enabled knowledge tools

Work Schedule

Monday through Friday: 7:30 a.m. to 10:00 p.m.
Saturday: 7:30 a.m. to 4:00 p.m.
Employees will generally be assigned an eight-hour shift, five days per week.
Specific shifts may include daytime, evening, and Saturday coverage.
Schedules may be adjusted based on Government requirements, operational needs, or surge activities.

Preferred Qualifications

Previous experience supporting a federal Government customer.
Experience working in a Tier I help desk or enterprise Service Desk environment.
Experience using ServiceNow or a comparable IT service management platform.
Experience supporting Active Directory, password resets, account provisioning, multifactor authentication, and remote access.
Familiarity with Microsoft Teams, Microsoft 365, virtual private networks, mobile devices, printers, and telework support.
Knowledge of incident management, service request management, knowledge management, and escalation procedures.
Familiarity with AI-enabled Service Desk tools, virtual agents, or automated workflows.
HDI Support Center Analyst certification.
ITIL 4 Foundation certification.
CompTIA A+, Network+, Security+, or a comparable IT certification.
Experience working in a collaborative, process-oriented, and SLA-driven environment.

Core Competencies

Customer service orientation
Technical troubleshooting
Clear and professional communication
Attention to detail
Documentation accuracy
Accountability and reliability
Teamwork and collaboration
Time and priority management
Adaptability and continuous learning
Commitment to information security and customer privacy

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30d ago

IT Support Services I-Help Desk

Courser Employment Services LLC Greenville, SC

Greenville, SC

30d ago Closed

Full time Active Directory Application Support Cloud Platforms

This position is no longer accepting applications (closed Sep 18, 2026).

Job Description

Courser Employment Services LLC is hiring for an onsite IT Support Services I-Help Desk role in Greenville, SC. In this position, you will act as the front line for technical assistance, helping employees and clients get back to work by diagnosing, troubleshooting, and resolving hardware, software, and network problems. You will also monitor IT systems, support user access, document recurring fixes, and escalate complex incidents when they require senior engineering support.

What You’ll Do

Provide frontline IT support by responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.
Diagnose and resolve hardware, software, and network issues across desktops, laptops, mobile devices, and printers.
Install, configure, and update operating systems, software, and hardware for both new and existing users.
Manage client user accounts, including new account setup, password resets, and permissions management.
Troubleshoot network issues such as Wi-Fi connectivity, VPN access, and network printer problems.
Document solutions and troubleshooting steps for recurring issues and keep the knowledge base updated for future reference.
Monitor and maintain IT systems and networks to proactively identify potential issues and help prevent disruptions.
Collaborate with other IT team members and escalate complex issues to senior engineers as needed.
Support IT projects including system upgrades, software deployments, and network expansions.
Help ensure security measures are followed to protect the integrity of data and systems.
Maintain compliance with company policies and procedures.
Answer phone calls and triage issues.
Complete other duties as assigned.

What You Bring

At least 2 years of experience with Microsoft Networks, including firewall configuration and network configuration.
Experience with workstation setup and installation, print management, and integrating cloud technology.
Knowledge of network and endpoint security, TCP/IP protocols, Active Directory, and Group Policy management.
Experience with PowerShell and with technical process and procedure documentation.
Strong verbal and written communication skills with the ability to work effectively with internal and external customers.
Excellent computer proficiency, including MS Office (Word, Excel, Outlook).
Ability to work under pressure, meet deadlines, and maintain a positive attitude while providing exemplary customer service.
Ability to work independently and complete assignments within the parameters of provided instructions, routines, and standard accepted practices.
High School diploma or GED required.
Associate degree preferred.

Tools and Technologies

Microsoft Networks, firewall configuration, network configuration
Print management, cloud technology
Network and endpoint security, TCP/IP
Active Directory, Group Policy, PowerShell
MS Office (Word, Excel, Outlook)
Wi-Fi, VPN
ConnectWise
CompTIA A+, Network+
Microsoft Certified Solutions Associate (MCSA), MS-900
AWS, Azure, Google Workspace

Benefits

Competitive benefits package including medical, dental, vision, and life insurance
401k match
Unlimited vacation time*
Paid sick time
10 Holidays including your Birthday and a Floating Holiday!
Healthy Lifestyle reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid parental leave
Reimbursement for ongoing education and certifications
Learning and development programs

Preferred Experience

Experience with ConnectWise.
Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), MS-900.
Experience with cloud platforms like AWS, Azure, or Google Workspace.
Knowledge of ITIL practices and IT service management.

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2mo ago

Technical Support Engineer

Dataworks Plus Greenville, SC

Greenville, SC

2mo ago Closed

$55k+/yr Full time Application Support Customer Support End User Support

This position is no longer accepting applications (closed Aug 11, 2026).

Job Description

The Technical Support Engineer role at Dataworks Plus is based onsite in Greenville, SC and focuses on delivering email and phone technical support, coordinating with project management and engineering teams, and diagnosing issues across Windows and Windows Server environments, networks, and SQL Server. The position includes on-site visits and meticulous CRM documentation, with an annual salary of USD 55,000.

Responsibilities

Provide email and telephone technical support to customers.
Collaborate with project management, project engineering, and development teams to deliver effective solutions.
Travel to customer sites as needed; some travel required.
Adapt quickly to and learn proprietary technologies.
Diagnose hardware and software problems.
Maintain professional and timely communication with customers by phone and email.
Document problems and resolutions accurately in Microsoft Dynamics CRM in a timely manner.
Coordinate, research, and analyze special projects and reports.

Requirements

Must pass FBI background check and other screenings required for vendors working with law enforcement.
Strong communication and collaboration skills in a team environment.
Willingness to travel to customer locations; some travel required.
Ability to quickly adapt to and learn proprietary technologies.
Knowledge of Windows operating systems.
Knowledge of Windows Server environments.
Knowledge of modern network technologies and equipment.
Basic familiarity with Microsoft SQL Server is strongly preferred.
Strong problem solving, initiative, troubleshooting hardware and software problems, and multitasking abilities are desired.
Ability to coordinate, research, and analyze special projects and reports.
Professional and timely customer communication by phone and email.
Ability to accurately document problems and resolutions in Microsoft Dynamics CRM in a timely manner.
Technical support experience: 2 years required.

Technologies

Microsoft Dynamics
Windows operating systems
Windows Server environments
Microsoft SQL Server

Benefits

401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Majors / Interests

Computer and Information Sciences

Job Functions

Communications/Writing
Computer Repair & Maintenance
Customer Service
Helpdesk
Information Technology

Experience

Technical support: 2 years required

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2mo ago

IT Help Desk Tech

University of South Carolina Greenville, SC

Greenville, SC

2mo ago Closed

$20+/hr Full time Computer Skills End User Support Hardware Support

This position is no longer accepting applications (closed Aug 4, 2026).

Job Description

The IT Help Desk Technician role supports USC Salkehatchie on-site IT operations in South Carolina, maintaining desktops, assisting the IT Director, and serving as a backup on the Allendale and Walterboro campuses. The position also manages IT supplies, image updates and upgrades, asset disposal, and end-user training and repair support.

Responsibilities

Operate and maintain USC Salkehatchie desktops; assist the IT Director with daily tasks; provide backup coverage on the Allendale and Walterboro campuses.
Procure and track IT supplies and computer inventories.
Support the management and updating of computer images and system upgrades.
Ensure proper disposal of obsolete computer assets in accordance with USC surplus property policy.
Provide end-user instruction and training on proper operational procedures.
Maintain end-user inventory records.
Respond to failures of computers and smart classroom equipment following the repair ticketing procedures to the USC Salkehatchie Help Desk for prompt corrective action.
Perform mechanical repairs and preventive maintenance.
Notify the IT Director at USC Salkehatchie about outages.
Arrange repairs for leased equipment under maintenance contracts by contacting the appropriate vendors (for example network copiers).

Requirements

Proficiency in desktop support, hardware, and Windows operating systems support is required.
An associate degree with five years of experience, or a bachelor’s degree with two years of experience, is preferred.

Benefits

Health and life insurance
Flexible spending accounts
Retirement programs

Position Attributes

Safety-sensitive or security-sensitive positions require pre-employment and post-employment drug testing per University policy HR 1.95 Drug and Alcohol Testing.
This role is not safety/security sensitive and does not require a CDL.
Hazardous weather category: Non-Essential.

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3mo ago

Technical Support - AI Chat and Email

Transcom Greenville, SC

Greenville, SC

3mo ago Closed

$20+/hr Full time Application Support Artificial Intelligence Computer Skills

This position is no longer accepting applications (closed Jun 29, 2026).

Job Description

Benefits and culture

Join an onsite team in Greenville, SC with a starting wage of $20 per hour. This role operates from a climate-controlled office, following a Monday through Friday schedule from 9:00 am to 6:00 pm ET, with a future path to expand to 24/7. You will assist customers via chat and email using AI tools to resolve technical issues and maintain high satisfaction. Transcom emphasizes a people-centered culture focused on development, recognition for teamwork, and opportunities to grow your skills within a supportive environment.

Competitive pay at $20.00 per hour starting
Monthly performance-based incentives potential
Onsite Greenville, SC office location
Comfortable, climate-controlled workspace
Shifts Monday–Friday, 9:00am–6:00pm ET, with potential expansion to 24/7
Paid vacation benefit
Multiple pay options to fit your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, Pay Cards
Health benefits for you and your family (medical, dental, vision)
401(k) with employer match opportunities
Employee Assistance Program for support
Opportunities to develop your skills and advance your career
Join a company that prioritizes people and fosters growth and teamwork

What life at Transcom is like

Transcom is a global customer experience partner with a large network of contact centers and associates delivering customer care, sales, technical support, and other services across multiple languages and regions. The culture centers on dedication to clients and teammates, recognizing hard work, promoting collaboration, and supporting ongoing growth. You are welcomed from day one, with opportunities to develop skills and advance your career within a people-first environment.

Responsibilities

Engage with customers via chat or email, review available information, ask clarifying questions, analyze the issue, and identify the underlying technical root cause
Demonstrate patience and empathy for customers handling time-sensitive technical issues
Navigate multiple applications to research and verify solutions
Multitask across systems while delivering clear, step-by-step instructions with accuracy and timeliness
Calmly resolve conflicts and guide frustrated customers with a service-oriented mindset and social perceptiveness
Work independently with discipline in an onsite call center environment
Operate within a highly structured, full-time schedule handling high-volume inbound inquiries
Maintain a desk-based workflow for a full-time schedule in a fast-paced, high-volume environment
Receive, diagnose, and log customer issues; document resolutions clearly and escalate as needed
Report application issues, document troubleshooting efforts, and identify opportunities for product improvement and quality assurance

Requirements

Age 18 or older
High School Diploma or equivalent
Ability to pass a criminal background check
Reasonable driving distance to the Greenville, SC site
Ability to work onsite for a full-time schedule with overtime as needed
Strict adherence to the assigned schedule
Willingness to work a variety of shifts including evenings, weekends, and holidays
Reliable attendance for full-time hours as scheduled
Strong computer knowledge and ability to type at least 30 wpm
Excellent English written communication
Courtteous, friendly, and professional demeanor
Willingness to follow procedures and policies
Clear communication of information and ideas to others
Ability to multitask across applications while assisting multiple customers
Ability to thrive in a fast-paced, time-pressured environment
Active listening with empathy and problem sensitivity to resolve customer needs
Ability to handle conflicts and upset customers professionally
Capability to sit, reach, communicate, type, read, and concentrate for extended periods
Ability to use hands to handle objects and tools
Prior call center experience preferred
Experience in technical support or troubleshooting preferred
Experience with AI tools preferred

Location on site: 650 Executive Center Dr. Greenville, SC 29615.

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Support Jobs in Greenville, SC

Service Desk Agent (Tier I)

IT Support Services I-Help Desk

Technical Support Engineer

IT Help Desk Tech

Technical Support - AI Chat and Email

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