Support Jobs in Greenville, SC

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21d ago

Technical Support - AI Chat and Email

Transcom Greenville, SC

Greenville, SC

21d ago

$20+/hr Full time Application Support Artificial Intelligence Computer Skills

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Job Description

Benefits and culture

Join an onsite team in Greenville, SC with a starting wage of $20 per hour. This role operates from a climate-controlled office, following a Monday through Friday schedule from 9:00 am to 6:00 pm ET, with a future path to expand to 24/7. You will assist customers via chat and email using AI tools to resolve technical issues and maintain high satisfaction. Transcom emphasizes a people-centered culture focused on development, recognition for teamwork, and opportunities to grow your skills within a supportive environment.

Competitive pay at $20.00 per hour starting
Monthly performance-based incentives potential
Onsite Greenville, SC office location
Comfortable, climate-controlled workspace
Shifts Monday–Friday, 9:00am–6:00pm ET, with potential expansion to 24/7
Paid vacation benefit
Multiple pay options to fit your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, Pay Cards
Health benefits for you and your family (medical, dental, vision)
401(k) with employer match opportunities
Employee Assistance Program for support
Opportunities to develop your skills and advance your career
Join a company that prioritizes people and fosters growth and teamwork

What life at Transcom is like

Transcom is a global customer experience partner with a large network of contact centers and associates delivering customer care, sales, technical support, and other services across multiple languages and regions. The culture centers on dedication to clients and teammates, recognizing hard work, promoting collaboration, and supporting ongoing growth. You are welcomed from day one, with opportunities to develop skills and advance your career within a people-first environment.

Responsibilities

Engage with customers via chat or email, review available information, ask clarifying questions, analyze the issue, and identify the underlying technical root cause
Demonstrate patience and empathy for customers handling time-sensitive technical issues
Navigate multiple applications to research and verify solutions
Multitask across systems while delivering clear, step-by-step instructions with accuracy and timeliness
Calmly resolve conflicts and guide frustrated customers with a service-oriented mindset and social perceptiveness
Work independently with discipline in an onsite call center environment
Operate within a highly structured, full-time schedule handling high-volume inbound inquiries
Maintain a desk-based workflow for a full-time schedule in a fast-paced, high-volume environment
Receive, diagnose, and log customer issues; document resolutions clearly and escalate as needed
Report application issues, document troubleshooting efforts, and identify opportunities for product improvement and quality assurance

Requirements

Age 18 or older
High School Diploma or equivalent
Ability to pass a criminal background check
Reasonable driving distance to the Greenville, SC site
Ability to work onsite for a full-time schedule with overtime as needed
Strict adherence to the assigned schedule
Willingness to work a variety of shifts including evenings, weekends, and holidays
Reliable attendance for full-time hours as scheduled
Strong computer knowledge and ability to type at least 30 wpm
Excellent English written communication
Courtteous, friendly, and professional demeanor
Willingness to follow procedures and policies
Clear communication of information and ideas to others
Ability to multitask across applications while assisting multiple customers
Ability to thrive in a fast-paced, time-pressured environment
Active listening with empathy and problem sensitivity to resolve customer needs
Ability to handle conflicts and upset customers professionally
Capability to sit, reach, communicate, type, read, and concentrate for extended periods
Ability to use hands to handle objects and tools
Prior call center experience preferred
Experience in technical support or troubleshooting preferred
Experience with AI tools preferred

Location on site: 650 Executive Center Dr. Greenville, SC 29615.

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