Log Management

Log Management Support Jobs

2 jobs found

2d ago

IT Service Desk / NOC Analyst (Second Shift)

Lorien Columbus, OH

Columbus, OH

2d ago

$30 - $34/hr Contract Analytics Cloud Cloud Data Engineering

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Job Description

This entry-level Fusion Center Operations Analyst role supports 24/7 technology monitoring and Incident Response for a contract position based in Columbus, OH (fully onsite). The second-shift team focuses on identifying and triaging alerts, documenting actions, and escalating incidents while following established incident management and operational procedures.

Location and Employment Details

Location: Columbus, OH (fully onsite)
Job Type: Contract
Duration: 12 Months Contract
Schedule: Second Shift, 15:00-23:00
Work Week: Friday thru Tuesday
Days Off: Wednesday/Thursday

Pay

USD 30 - 34 per hour

Role Responsibilities

Assist with identifying IT incidents, prioritizing them, and assessing impact, supporting decision-making processes to help mitigate potential financial or reputational harm to Bread Financial.
Use industry-standard monitoring tools and internal runbooks to perform initial investigations, apply business and system knowledge, and support incident management activities.
Conduct testing to confirm network availability during incident handling and operational validation.
Support timely response to business disruptions and help monitor SLA adherence during significantly impacting incidents.
Assist with communications to inform the enterprise of significant impacts to brand partners, account holders, and/or associates.
Contribute to creation of runbooks and process documentation, identifying opportunities for process improvements.
Use sound judgment and urgency when identifying potential incidents, and coordinate with technical experts to develop monitoring solutions for known issues to support system availability.
Provide general, technical, and operational reports or assessments to stakeholders, translating technical information for non-technical audiences.
Document actions taken in systems of record and respond to problems escalated by leadership.
Participate in change and release implementation activities by monitoring change execution, following runbooks, validating system availability, documenting results, and escalating issues or service impacts as required.

Required Qualifications

Education: High School Diploma or GED
Experience: 0-1 years of experience working in a NOC, SOC, or other operational environment
Tools: Experience working in ServiceNow and Splunk, with monitoring tools such as SolarWinds, Dynatrace, or other industry monitoring platforms
Cloud Certification (one): AWS Cloud Practitioner, Microsoft Azure Fundamentals, or Google Cloud Cloud Digital Leader

Skills and Technologies

ITIL Processes (ITIL v4)
Splunk
ServiceNow Platform
SolarWinds
Dynatrace
SIEM
AWS, Microsoft Azure, Google Cloud
Microsoft Office

Preferred Qualifications

Bachelor’s Degree in Information Systems, Information Technology, Computer Science, or a related field
ITILv4 Foundations Certification
CCNA Certification or similar

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4mo ago

Production / Technical Support III

Experis Charlotte, NC

Charlotte, NC

4mo ago Closed

$60 - $60/hr Full time Appdynamics Application Support Ca Introscope

This position is no longer accepting applications (closed Jul 15, 2026).

Job Description

Experis is seeking a Production / Technical Support III to manage and troubleshoot applications used within Financial Centers. This role centers on diagnosing complex production issues, guiding escalation for troubleshooting, code reviews, and database updates, all while maintaining strong collaboration with cross-functional teams to sustain system stability. Based in Charlotte, NC with hybrid work options, the position blends hands-on technical work with a disciplined focus on long-term fixes and performance.

Role Overview

As a Production Service Specialist III, you will support, maintain, and troubleshoot applications deployed in Financial Centers. The role emphasizes analyzing intricate production problems, driving them to resolution, and acting as an escalation point for technical troubleshooting, code review, and database updates. You will collaborate with Development, Infrastructure, and Support teams to identify root causes and implement effective solutions that ensure reliability and performance.

Details

Location: Charlotte, NC (hybrid)
Salary: USD 60 - 60 per hour
Minimum experience: 7+ years

Responsibilities

Diagnose and resolve intricate production issues
Serve as an escalation point for application support
Review code changes and database updates
Collaborate with Development, Infrastructure, and Support teams
Identify root causes and implement durable, long-term fixes
Maintain system stability and minimize downtime

Requirements

7+ years of Core Java programming experience
Strong experience with JavaScript
HTML
C / C++
Robust debugging and application troubleshooting skills
Oracle SQL / PL/SQL
General understanding of relational databases
Ability to analyze and update database records
Experience supporting production database issues
Splunk
CA Introscope
Glassbox
AppDynamics
Dynatrace
DNT
Remedy Incident, Change, and Problem Management system
WebSphere
JBoss
Oracle
Linux
OpenShift
Containerized environments
7+ years of application programming experience
Strong troubleshooting and debugging expertise
Ability to handle multiple tasks in fast-paced environments
Adaptability to changing priorities

Technologies

Java
JavaScript
HTML
C
C++
Oracle SQL
PL/SQL
Splunk
CA Introscope
Glassbox
AppDynamics
Dynatrace
DNT
Remedy
WebSphere
JBoss
Oracle
Linux
OpenShift

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Log Management Support Jobs

IT Service Desk / NOC Analyst (Second Shift)

Production / Technical Support III

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