Production / Technical Support III

Experis is seeking a Production / Technical Support III to manage and troubleshoot applications used within Financial Centers. This role centers on diagnosing complex production issues, guiding escalation for troubleshooting, code reviews, and database updates, all while maintaining strong collaboration with cross-functional teams to sustain system stability. Based in Charlotte, NC with hybrid work options, the position blends hands-on technical work with a disciplined focus on long-term fixes and performance.

Role Overview

As a Production Service Specialist III, you will support, maintain, and troubleshoot applications deployed in Financial Centers. The role emphasizes analyzing intricate production problems, driving them to resolution, and acting as an escalation point for technical troubleshooting, code review, and database updates. You will collaborate with Development, Infrastructure, and Support teams to identify root causes and implement effective solutions that ensure reliability and performance.

Details

• Location: Charlotte, NC (hybrid)
• Salary: USD 60 - 60 per hour
• Minimum experience: 7+ years

Responsibilities

• Diagnose and resolve intricate production issues
• Serve as an escalation point for application support
• Review code changes and database updates
• Collaborate with Development, Infrastructure, and Support teams
• Identify root causes and implement durable, long-term fixes
• Maintain system stability and minimize downtime

Requirements

• 7+ years of Core Java programming experience
• Strong experience with JavaScript
• HTML
• C / C++
• Robust debugging and application troubleshooting skills
• Oracle SQL / PL/SQL
• General understanding of relational databases
• Ability to analyze and update database records
• Experience supporting production database issues
• Splunk
• CA Introscope
• Glassbox
• AppDynamics
• Dynatrace
• DNT
• Remedy Incident, Change, and Problem Management system
• WebSphere
• JBoss
• Oracle
• Linux
• OpenShift
• Containerized environments
• 7+ years of application programming experience
• Strong troubleshooting and debugging expertise
• Ability to handle multiple tasks in fast-paced environments
• Adaptability to changing priorities

Technologies

• Java
• JavaScript
• HTML
• C
• C++
• Oracle SQL
• PL/SQL
• Splunk
• CA Introscope
• Glassbox
• AppDynamics
• Dynatrace
• DNT
• Remedy
• WebSphere
• JBoss
• Oracle
• Linux
• OpenShift