Mdt Support Jobs

2 jobs found

Today

Desktop Support Engineer

Allied digital service limited Ladson, SC

Ladson, SC

Today

$23 - $25/hr Part time Desktop Support End User Support Hardware Support

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Job Description

The Deskside Technician role supports end user computing at corporate locations, providing onsite Level 2 troubleshooting, repair, and preventative maintenance for EUC devices and related peripherals. This position focuses on resolving end user incidents and problems, installing and maintaining devices, and supporting printing, scanning, and mobile computing within defined service expectations.

Location and Work Arrangement

Work location: In person, onsite
Location: Ladson, SC

Employment Type and Pay

Job type: Part time
Employment type: Temporary / part time (as on need basis)
Compensation: USD 23 to 25 per hour
Pay: $23.00 - $25.00 per hour

Key Responsibilities

Provide onsite operational and technical support to Authorized Users and meet specified SLAs
Resolve incidents and problems related to EUC equipment
Perform reactive troubleshooting to identify potential incidents or problems and take steps to reduce future occurrences
Assist Authorized Users with connecting to the corporate network and coordinate access to LAN, print, and file services, including access to appropriate LAN segments
Support WAN connectivity and user access to required resources
Provide repair and maintenance for mobile devices
Install, upgrade, and repair end user computing equipment, including desktops, laptops, monitors, and associated peripherals
Deliver software break/fix services and support end users with replacement of non-warranty assets
Support network printers and scanners, including configuration assistance for device setup, IP addressing, and direct TCP/IP output
Provide warranty and break/fix support for networked printers and scanners
Configure and support end users on mobile computing platforms
Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, and wireless networking
Create, change, and remove printer configurations and queues based on requests in accordance with SLAs
Provide on-site hardware support for general troubleshooting across end user computing technologies
Maintain regular, accurate, and timely feedback on customer requirements, including supervising assignments and ensuring timely communication with sales, operations, and branch office personnel
Use a problem management database and systems to track and report customer calls and requests
Communicate technical information to both technical and non-technical audiences
Provide deskside support services as required

Requirements

Experience: 4+ years of related work experience
Sound knowledge of imaging tools, including Ghost, MDT, and SCCM
Sound knowledge of data backup and recovery tools
Installing, upgrading, and migrating to Windows 10 and Windows 11
Deploying Windows 10/11 in large enterprises
Configuring hardware and applications
Configuring network connectivity and access to resources
Configuring mobile computing
Monitoring and maintaining systems that run Windows 10/11
Configuring backup and recovery options
Sound knowledge of ServiceNow
Sound knowledge of macOS (JAMF also preferred)
Sound knowledge of PC imaging via SCCM
Certifications: A+ and MD-100
Must be OK to work as a Backfill engineer on Need Basis only

Technologies

Ghost
MDT
SCCM
Windows 10
Windows 11
ServiceNow
MAC OS
JAMF
AutoCAD
NX
AutoCAD/NX

Nice to Have

Applications Support Engineering (AutoCAD/NX preferred for manufacturing/development)
Mobile workstation support (high-end performance laptops)
MFA/VPN troubleshooting (a plus)

Reporting Line

Reports to: Client Services Manager

Additional Employment and Assignment Notes

If provided a separate job description by a client, the incumbent will notify the immediate manager to ensure compatibility between ADSL and client documentation.
The incumbent understands the “at-will” employment relationship applies to assignment of the incumbent to a client.
A client may end the incumbent’s assignment at any time at the client’s discretion.
Continued employment in the role is evaluated case-by-case based on ADSL’s business needs and the terms of the “at-will” relationship.

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3d ago

Desktop Support Engineer – End User Computing (EUC) Support

Allied digital service limited Johnston, RI

Johnston, RI

3d ago

$23 - $25/hr Full time Desktop Support End User Computing End User Support

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Job Description

The Desktop Support Engineer role focuses on end user computing (EUC) services for a corporate environment, combining deskside troubleshooting with preventative maintenance and VIP-style executive support. Allied digital service limited operates with a hands-on, end-user facing model, and this position requires on-site presence in Johnston, RI. The team supports operational and technical SLAs while resolving EUC incidents tied to devices, peripherals, and connectivity.

What you’ll do

Troubleshoot, repair, and perform preventative maintenance for end user computing equipment and peripheral devices at the corporate location.
Provide onsite support to Authorized Users and work to meet specified SLAs for operational and technical needs.
Resolve incidents and problems related to EUC equipment through reactive troubleshooting and follow-up efforts to prevent repeat issues.
Support Authorized Users with connection to the corporate network, including assisting with access to LAN, print, and file services, WAN connectivity, and appropriate LAN segment access.
Repair and maintain mobile devices.
Install, upgrade, and repair EUC equipment including desktops, laptops, monitors, and associated peripherals.
Deliver software break/fix support and handle replacement of non-warranty assets for end users.
Provide network printer and scanner connectivity support, including configuration support for device setup, IP addressing, and direct TCP/IP output.
Support VIP and White-glove, executive level coverage for equipment such as desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, and wireless networking.
Provide warranty and break/fix support for networked printers.
Configure and support end users on mobile computing platforms.
Create, change, and remove printer configurations and queues based on requests in accordance with SLAs.
Provide on-site hardware support for general troubleshooting across end user computing technologies.
Maintain regular, accurate, and timely feedback on customer requirements, including supervising assignments and keeping communication active with sales, operations, and branch office personnel.
Use the problem management database and systems to track and report on customer calls and requests.
Communicate technical information to both technical and non-technical team members and customers.
Troubleshoot Win10 OS and O365.
Support conference devices.
Apply SCCM client end installation and troubleshooting knowledge.
Provide 100% onsite deskside support from the client office location and perform other deskside support services as required.

Requirements

3+ years of related work experience.
Sound knowledge of imaging tools such as Ghost and MDT.
Sound knowledge of data backup and recovery tools such as USMT.
Installing, upgrading, and migrating to Windows 10.
Deploying Windows 10 in large enterprises.
Configuring hardware and applications, including network connectivity and access to resources.
Configuring mobile computing and monitoring/maintaining systems running Windows 10.
Configuring backup and recovery options.

Technologies

Mobile device management
Win10 OS
O365
SCCM client
Ghost
MDT
USMT
Windows 10
LAN
WAN
IP addressing
Direct TCP/IP output
ServiceNow

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Certification

A+ Certification

Location: Johnston, RI (onsite)
Compensation: USD 23 - 25 per hour
Experience: 3+ years

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