Microsoft 365 Security

Microsoft 365 Security Support Jobs

2 jobs found

Today

Senior IT Support Technician

Global Data Consultants Chambersburg, PA

Chambersburg, PA

Today

Full time Senior Active Directory Application Support

Apply Now

Job Description

Global Data Consultants is hiring a Senior IT Support Technician to provide advanced technical support within a managed services environment serving a diverse client base. In this onsite role in Chambersburg, PA, you will act as a Tier III escalation point while supporting end-user systems, cloud services, networking, and security-focused infrastructure.

Role Overview

You will deliver advanced troubleshooting across desktops, laptops, servers, mobile devices, and network-connected equipment. The position includes participation in an on-call rotation as required, along with responsibility for monitoring, documenting, and maintaining client systems to support performance and security.

Key Responsibilities

Provide advanced technical support for desktops, laptops, servers, mobile devices, and network-connected equipment.
Participate in an on-call rotation, as required.
Serve as a Tier III escalation resource for complex technical issues.
Administer and support Microsoft 365 environments, including Exchange Online, Teams, SharePoint, and OneDrive.
Manage user accounts, permissions, and security policies within Active Directory and Microsoft Entra ID (Azure AD).
Support and maintain Azure Virtual Desktop, cloud-based services, and hybrid environments.
Troubleshoot and resolve issues involving Windows operating systems and Microsoft 365 applications.
Troubleshoot and resolve issues involving networking equipment, wireless technologies, and VPN connectivity.
Troubleshoot and resolve issues involving VoIP systems.
Troubleshoot and resolve issues involving Printers and peripheral devices.
Configure, install, and maintain firewalls, switches, wireless access points, and other network infrastructure.
Perform onsite and remote support for client environments.
Monitor, document, and maintain client systems to ensure optimal performance and security.
Participate in technology deployments, upgrades, migrations, and infrastructure projects.
Assist with cybersecurity initiatives and compliance efforts, including CMMC and security best practices.
Create and maintain technical documentation, standard operating procedures, and client environment records.
Mentor and provide guidance to junior support technicians.
Collaborate with engineering, project, and procurement teams to deliver effective technology solutions.
Manage service tickets and ensure timely resolution while meeting service level agreements (SLAs).

Required Qualifications

5+ years of IT support, systems administration, or managed services experience.
Strong experience with Microsoft 365 administration and troubleshooting.
Experience supporting Active Directory and Microsoft Entra ID environments.
Experience troubleshooting Windows desktop and server operating systems.
Knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPNs, switching, and wireless technologies.
Experience with ticketing and service management platforms.
Strong customer service, communication, and problem-solving skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Valid driver's license and ability to travel to customer sites as needed.

Technologies You Will Work With

Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive
Active Directory, Microsoft Entra ID, Azure AD
Azure Virtual Desktop
VPNs, VoIP
CMMC
TCP/IP, DNS, DHCP
Firewalls, switching, wireless access points, wireless technologies

Preferred Experience

Experience in a Managed Service Provider (MSP) environment.
Experience supporting Azure Virtual Desktop and cloud infrastructure.
Experience with firewall management and network security.
Familiarity with VMware or other virtualization platforms.
Microsoft, CompTIA, Sophos, Cisco, or similar industry certifications.

View full job page →

14d ago

IT Support and Systems Administrator

LYDIAN ENERGY LLC Washington, DC

Washington, DC

14d ago

Full time Azure Ad / Entra Id Data Loss Prevention Data Security

Apply Now

Job Description

LYDIAN ENERGY LLC is hiring an IT Support and Systems Administrator based in Washington, DC (onsite) to deliver day-to-day end-user support and hands-on administration across Microsoft 365 and identity/device management.

Responsibilities

Act as the primary technology point of contact for DC-based and remote staff for devices, accounts, access, Microsoft 365 apps, and connectivity; support users in person and remotely.
Provide Tier 1/Tier 2 troubleshooting and issue resolution with responsive, white-glove service.
Coordinate with the managed services provider (MSP): log, track, escalate, and follow IT tickets through to resolution.
Enroll, configure, and manage Windows and mobile devices using Microsoft Intune and Windows Autopilot; maintain compliance and configuration profiles.
Support application packaging and deployment for managed devices.
Administer the Microsoft 365 admin center and Microsoft Entra ID (users, groups, licensing, password resets, and MFA).
Manage Exchange Online, Teams, and OneDrive; monitor service health and keep configurations and documentation accurate.
Administer SharePoint Online: site and library provisioning, permissions, access, taxonomy and metadata, and naming standards.
Support ongoing SharePoint work including migration, cleanup, hub site management, and per-project knowledge-source provisioning.
Support Zero Trust and compliance initiatives: MFA enforcement, device compliance, conditional access, sensitivity labels, and Data Loss Prevention (DLP).
Assist with SOC 2 access reviews including evidence collection.
Support Microsoft 365 Copilot adoption: assist licensed users, contribute to the Copilot Champions program, and help with prompts, training, and enablement.
Own day-to-day technology operations for the Washington, DC office, including two conference rooms and Microsoft Teams Rooms / AV for hybrid and leadership meetings.
Coordinate with the MSP and vendors on local network and connectivity.
Manage device inventory and equipment setup, including onboarding/offboarding logistics and remote provisioning with shipping of devices to distributed staff.

Requirements

2–5 years of IT support or systems administration experience with hands-on exposure to Microsoft 365 administration (admin center and Entra ID), Microsoft Intune/endpoint management, and/or SharePoint Online.
An associate or bachelor’s degree in information technology, information systems, or related field is helpful but not required; equivalent experience and demonstrated capability will be considered.
Microsoft certifications (for example MS-900, MD-102, SC-900, Endpoint Administrator Associate) are a plus.
Experience with Microsoft Intune and Windows Autopilot including device enrollment, compliance and configuration policies, and application deployment for Windows and mobile devices, including remote users.
SharePoint Online administration experience: site and library provisioning, permissions management, metadata/taxonomy, and content migration and governance.
Working knowledge of information protection and Zero Trust fundamentals including sensitivity labeling, DLP, and device/identity compliance concepts.
Endpoint support fundamentals for Windows and macOS, strong general troubleshooting (including remote support), and networking fundamentals (Wi-Fi, connectivity, and ISP coordination).
Familiarity and enthusiasm for Microsoft 365 Copilot; exposure to Power Platform and Microsoft Teams Rooms / AV is a plus.
Familiarity with IT ticketing/ITSM tools and a habit of clear, thorough documentation.
White-glove service orientation with ownership through resolution; ability to translate between non-technical colleagues and a technical MSP/IT team.
Strong plus: experience supporting a distributed workforce, supporting a Copilot or security/compliance rollout, or working alongside an MSP.
On-site in Washington, DC combining desk-based administration with hands-on support; involves sitting, standing, walking, and occasional lifting or setting up IT equipment (up to approximately 25 pounds).
Occasional work outside normal hours for rollouts, maintenance, and high-visibility meetings; role may carry limited on-call responsibilities.
Must have authorization to work in the United States.

Technologies

Microsoft 365
Microsoft Intune
Windows Autopilot
Microsoft 365 admin center
Microsoft Entra ID
SharePoint Online
Exchange Online
Teams
OneDrive
Zero Trust
SOC 2
Microsoft 365 Copilot
Power Platform
Microsoft Teams Rooms
MFA
Conditional Access
Sensitivity labels
Data Loss Prevention
ITSM

View full job page →

Microsoft 365 Security Support Jobs

Senior IT Support Technician

IT Support and Systems Administrator

Get Microsoft 365 Security Support Jobs alerts