Microsoft Configuration Manager

Microsoft Configuration Manager Support Jobs

2 jobs found

Today

Desktop Support Manager

Portneuf Health Westwood, NJ

Westwood, NJ

Today

Full time Manager Active Directory Cloud Platforms

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Job Description

Portneuf Health is seeking a Desktop Support Manager to lead the day-to-day operations of its Desktop Support team at its onsite location in Westwood, NJ. In this role, you will help ensure technical issues are resolved efficiently, support processes keep improving, and end-user satisfaction remains consistently high.

You will supervise desktop support technicians, work closely with other IT divisions, and maintain organization-wide standards for desktop hardware, software, and related services. The position also includes managing escalations, driving knowledge sharing through self-service resources, and partnering with vendors and service providers to coordinate repairs and warranty activity.

What you’ll do

Recruit, train, mentor, and evaluate Desktop Support Technicians, including assigning tasks, setting goals, and tracking performance metrics while fostering a collaborative service-focused environment.
Oversee escalation of complex technical issues by guiding technicians in problem-solving and ensuring support tickets are properly triaged, prioritized, and resolved promptly.
Develop and maintain knowledge base articles, FAQs, and self-service tools to support faster issue resolution.
Establish and enforce policies, procedures, and best practices for desktop computing, software deployment, and endpoint security, and monitor compliance with corporate standards for IT equipment and software.
Manage allocation and inventory of desktop hardware, peripherals, and software licenses, partnering with procurement to plan and forecast equipment needs and budget.
Act as a primary liaison between end users, the Desktop Support team, and other IT functions by providing regular status updates, metrics, and project reports to senior leadership.
Coordinate with vendors and service providers for repairs, warranty claims, and technical updates.
Identify opportunities to improve efficiency and reduce costs in desktop support operations, implementing new tools, technologies, or processes to enhance service delivery and end-user satisfaction.

What you bring

Bachelor’s Degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
5+ years of hands-on desktop support or IT service desk experience.
2+ years in a supervisory or managerial role leading technical teams.
Proficiency with Windows and Mac operating systems, common business applications such as Microsoft 365, and endpoint management tools.
Understanding of Active Directory, group policies, and basic networking concepts.
Ability to communicate clearly with both technical and non-technical staff.

Technologies you’ll work with

Windows
Mac
Microsoft 365
Endpoint management tools
Active Directory
Group policies

Preferred qualifications

Familiarity with ITIL frameworks such as Service Desk, Incident Management, and Problem Management.
Certifications such as A+, Network+, Microsoft MCP/MCSA, ITIL Foundation, or equivalent.

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3d ago

IT Support Specialist - Executive IT Support

Huntington Bank Detroit, MI

Detroit, MI

3d ago

Full time Desktop Support End User Support Endpoint Management

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Job Description

The Executive IT Support Specialist delivers discreet, responsive technology assistance to executive leadership and VIP stakeholders. This hybrid role in Detroit, MI focuses on secure, reliable support across end-user devices, collaboration tools, meeting environments, and time-sensitive business events.

Responsibilities

Provide professional executive technical support through in-person, remote, phone, and on-demand service channels.
Address issues quickly and professionally when they impact executive productivity, business continuity, travel, meetings, presentations, or time-sensitive communications.
Install, configure, troubleshoot, and support executive laptops, desktops, mobile devices, peripherals, printers, docking stations, collaboration tools, and executive workspace technology.
Prepare, validate, and support technology for executive meetings, board meetings, town halls, video conferences, presentations, off-site sessions, and other high-visibility events.
Troubleshoot hardware, software, network connectivity, VPN, authentication, Microsoft 365, email, calendar, collaboration, and audio/video conferencing issues.
Coordinate with infrastructure, cybersecurity, service desk, networking, endpoint engineering, applications, facilities, and vendors to resolve complex or escalated support needs.
Identify recurring issues, document root causes, and recommend improvements to reduce disruption and improve the executive technology experience.
Maintain confidentiality, accurate documentation, asset tracking, and ticket updates, including executive technology preferences.
Ensure executive devices and services remain secure, compliant, current, and aligned with organizational standards.
Represent IT as a trusted service partner through clear communication, ownership, follow-through, and sound judgment.

Required Qualifications

Minimum 1 year of experience in Information Technology within IT support, desktop support, endpoint support, executive support, or a related technical support role.
Bachelor’s Degree.
Experience supporting senior leaders, executive users, VIP clients, or other high-visibility stakeholders.
Strong working knowledge of Windows, macOS, iOS, Android, Microsoft 365, Teams, Outlook, OneDrive, SharePoint, VPN, multifactor authentication, endpoint management, and collaboration platforms.
Experience troubleshooting hardware, software, networking, identity and access, mobile device, and audio/video conferencing issues.
Excellent communication, customer service, relationship management, and executive-facing interpersonal skills.
Ability to work with urgency, prioritize competing issues, manage escalations, and provide timely status updates while maintaining a calm, professional approach.
Strong judgment and discretion, with the ability to handle confidential or sensitive information appropriately.
Experience supporting boardroom technology, executive conference rooms, hybrid meeting spaces, video conferencing systems, or event technology.
Experience with endpoint management and security tools such as Microsoft Intune, Jamf, Microsoft Configuration Manager, mobile device management, antivirus/EDR, or remote support platforms.
Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, ITIL Foundation, Apple device support, or comparable credentials.
Professional executive presence with the ability to communicate effectively with senior leadership.
Strong ownership mindset, accountability, attention to detail, and follow-through.
Advanced troubleshooting, analytical thinking, and problem-solving skills.
High degree of discretion, confidentiality, and sound decision-making.
Customer-focused approach with the ability to anticipate needs, reduce disruption, and remain composed under pressure.
Ability to collaborate with technical teams, business partners, vendors, and support organizations.

Technology Stack

Operating systems and platforms: Windows, macOS, iOS, Android
Microsoft and collaboration: Microsoft 365, Teams, Outlook, OneDrive, SharePoint
Connectivity and identity: VPN, multifactor authentication
Endpoint management and security: endpoint management, Microsoft Intune, Jamf, Microsoft Configuration Manager, mobile device management, antivirus/EDR
Support and meeting technologies: audio/video conferencing, remote support platforms
Certifications: CompTIA A+, Network+, Security+, ITIL Foundation

Performance Expectations

Resolve executive technology issues promptly while minimizing business disruption.
Maintain executive satisfaction and confidence in IT services.
Reduce repeat incidents through proactive analysis, documentation, and process improvement.
Ensure reliable technology performance for critical meetings, events, presentations, and communications.
Maintain accurate documentation, ticket records, asset information, support follow-up, and adherence to security, compliance, privacy, and confidentiality requirements.

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Microsoft Configuration Manager Support Jobs

Desktop Support Manager

IT Support Specialist - Executive IT Support

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