IT Support Specialist - Executive IT Support

The Executive IT Support Specialist delivers discreet, responsive technology assistance to executive leadership and VIP stakeholders. This hybrid role in Detroit, MI focuses on secure, reliable support across end-user devices, collaboration tools, meeting environments, and time-sensitive business events.

Responsibilities

• Provide professional executive technical support through in-person, remote, phone, and on-demand service channels.
• Address issues quickly and professionally when they impact executive productivity, business continuity, travel, meetings, presentations, or time-sensitive communications.
• Install, configure, troubleshoot, and support executive laptops, desktops, mobile devices, peripherals, printers, docking stations, collaboration tools, and executive workspace technology.
• Prepare, validate, and support technology for executive meetings, board meetings, town halls, video conferences, presentations, off-site sessions, and other high-visibility events.
• Troubleshoot hardware, software, network connectivity, VPN, authentication, Microsoft 365, email, calendar, collaboration, and audio/video conferencing issues.
• Coordinate with infrastructure, cybersecurity, service desk, networking, endpoint engineering, applications, facilities, and vendors to resolve complex or escalated support needs.
• Identify recurring issues, document root causes, and recommend improvements to reduce disruption and improve the executive technology experience.
• Maintain confidentiality, accurate documentation, asset tracking, and ticket updates, including executive technology preferences.
• Ensure executive devices and services remain secure, compliant, current, and aligned with organizational standards.
• Represent IT as a trusted service partner through clear communication, ownership, follow-through, and sound judgment.

Required Qualifications

• Minimum 1 year of experience in Information Technology within IT support, desktop support, endpoint support, executive support, or a related technical support role.
• Bachelor’s Degree.
• Experience supporting senior leaders, executive users, VIP clients, or other high-visibility stakeholders.
• Strong working knowledge of Windows, macOS, iOS, Android, Microsoft 365, Teams, Outlook, OneDrive, SharePoint, VPN, multifactor authentication, endpoint management, and collaboration platforms.
• Experience troubleshooting hardware, software, networking, identity and access, mobile device, and audio/video conferencing issues.
• Excellent communication, customer service, relationship management, and executive-facing interpersonal skills.
• Ability to work with urgency, prioritize competing issues, manage escalations, and provide timely status updates while maintaining a calm, professional approach.
• Strong judgment and discretion, with the ability to handle confidential or sensitive information appropriately.
• Experience supporting boardroom technology, executive conference rooms, hybrid meeting spaces, video conferencing systems, or event technology.
• Experience with endpoint management and security tools such as Microsoft Intune, Jamf, Microsoft Configuration Manager, mobile device management, antivirus/EDR, or remote support platforms.
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, ITIL Foundation, Apple device support, or comparable credentials.
• Professional executive presence with the ability to communicate effectively with senior leadership.
• Strong ownership mindset, accountability, attention to detail, and follow-through.
• Advanced troubleshooting, analytical thinking, and problem-solving skills.
• High degree of discretion, confidentiality, and sound decision-making.
• Customer-focused approach with the ability to anticipate needs, reduce disruption, and remain composed under pressure.
• Ability to collaborate with technical teams, business partners, vendors, and support organizations.

Technology Stack

• Operating systems and platforms: Windows, macOS, iOS, Android
• Microsoft and collaboration: Microsoft 365, Teams, Outlook, OneDrive, SharePoint
• Connectivity and identity: VPN, multifactor authentication
• Endpoint management and security: endpoint management, Microsoft Intune, Jamf, Microsoft Configuration Manager, mobile device management, antivirus/EDR
• Support and meeting technologies: audio/video conferencing, remote support platforms
• Certifications: CompTIA A+, Network+, Security+, ITIL Foundation

Performance Expectations

• Resolve executive technology issues promptly while minimizing business disruption.
• Maintain executive satisfaction and confidence in IT services.
• Reduce repeat incidents through proactive analysis, documentation, and process improvement.
• Ensure reliable technology performance for critical meetings, events, presentations, and communications.
• Maintain accurate documentation, ticket records, asset information, support follow-up, and adherence to security, compliance, privacy, and confidentiality requirements.