Support Jobs in Detroit, MI

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IT Specialist/Desktop Support

Connection Detroit, MI

Detroit, MI

Today

$39 - $39/hr Contract Active Directory Application Support Cloud Platforms

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Job Description

Join a mission-driven nonprofit healthcare organization in Detroit as an on-site IT Specialist. You will deliver end-user technical support for about 150 users, manage Windows 10/11 and Microsoft 365 tasks in a HIPAA-regulated environment, and contribute to essential technology services on a 90-day contract with strong potential for extension. The role offers competitive compensation at $39 per hour, 100% onsite work, and standard business hours.

Overview

Industry: Senior Services / Nonprofit Healthcare
Location: Detroit, MI (onsite)
Schedule: Monday – Friday, 8:30 AM – 5:00 PM
Compensation: $39.00 per hour
Contract: 90-day engagement with strong potential for extension

Responsibilities

Serve as the primary point of contact for end-user technical support requests
Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
Prepare, image, configure, and deploy laptops, desktops, and mobile devices
Perform onboarding and offboarding tasks, including user account administration and password resets
Assist with Microsoft 365 administration, mailbox access, and group memberships
Coordinate hardware repairs with vendors and maintain accurate inventory records
Follow security best practices and support compliance within a HIPAA-regulated environment
Escalate complex technical issues when appropriate and maintain thorough documentation of support activities

Requirements

3+ years of IT Support, Help Desk, or Desktop Support experience
Experience supporting Windows 10/11 environments
Strong Microsoft 365 troubleshooting experience
Excellent hardware and software troubleshooting skills
Security-minded approach with cybersecurity awareness
Outstanding customer service and communication skills
Ability to work independently with minimal supervision

Technologies

Windows 10
Windows 11
Microsoft 365
Outlook
Teams
OneDrive
SharePoint
Active Directory
Microsoft Entra ID
Exchange Online
PowerShell

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