Detroit, MI

Support Jobs in Detroit, MI

2 jobs found

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1mo ago

Help Desk Analyst I

Wayne State University Detroit, MI

Detroit, MI

1mo ago Closed

$48k - $58k/yr Full time Customer Support End User Support Help Desk Support

This position is no longer accepting applications (closed Aug 31, 2026).

Job Description

Wayne State University is seeking a full-time, on-site Help Desk Analyst I in Detroit, MI. This entry-level role provides first-line IT support to customers, monitors events, triages incidents, and helps resolve issues. The position offers a salary range of $48,297 to $57,956 per year.

Department information: H25 - Computing & Info Technology, Primary Department H2560.

Responsibilities

Monitor events, reported incidents, and service requests related to IT systems, infrastructure, and services.
Serve as the liaison between customers and C&IT departments ensuring requests for service and reported incidents are appropriately captured, resolved, and triaged, including follow-up notification to the customer.
Provide resolution to issues as appropriate for support personnel and develop technical documentation and knowledge base information that enhances support or customer self-help resolution capabilities for recurring situations.
Keep abreast of emerging technologies in computing systems and changes to the WSU enterprise systems, services, infrastructure, and processes.
Recognize, identify, isolate, resolve, and document problems with information system products and services.
Diagnose, troubleshoot, configure and repair customer desktop/tablet/mobile device issues.
Perform day-to-day operational responsibilities of the Help Desk as appropriate (answer phones and emails, walk-in assistance, develop/distribute reports, monitor activities, respond to alarms and events, mount and rotate tapes, operate devices such as printers, etc.).
Assist in the development and implementation of new approaches, methods, procedures and enhancements to improve Help Desk performance and customer service standards.
Participate in Help Desk outreach activities.

Requirements

Knowledge of current desktop/tablet/mobile device and software operating systems
Knowledge of standard smartphone and tablet setup and configuration
Proficiency in computer troubleshooting and repair, including diagnostics and re-imaging
Proficiency in use of common desktop software and ITSM applications typically acquired through formal education or equivalent direct experience, including support of Enterprise (or hosted) Systems
Knowledge of ITIL Foundations best practices
Knowledge of common browsers (Internet Explorer, Chrome, Firefox, and Safari)
Knowledge of specific operating systems, networks, system platforms, programming languages
Knowledge with data communication software and a variety of data communication protocols (configuring and troubleshooting wired and wireless settings)
Demonstrated ability to work effectively with customers, vendors, and other technical staff
Effective oral and written communication skills
Ability to handle difficult situations diplomatically and solve complex problems efficiently and effectively

Technologies

ITSM system
ITIL Foundations
Internet Explorer
Chrome
Firefox
Safari

Position details

Employment type: Regular Employee
Job type: Full Time
Job category: Staff/Administrative
Compensation type: Annual Salary
Salary range: $48,297 - $57,956
Openings: 1

Working conditions

This position is subject to the provisions of a collective bargaining agreement and may be filled by a qualified bargaining unit member if applicable.

Background checks

University policy requires certain applicants to undergo a background check, including a criminal history check, before starting employment. If offered a role, you will be informed whether a background check is required.

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1mo ago

IT Specialist/Desktop Support

Connection Detroit, MI

Detroit, MI

1mo ago Closed

$39 - $39/hr Contract Active Directory Application Support Cloud Platforms

This position is no longer accepting applications (closed Aug 25, 2026).

Job Description

Join a mission-driven nonprofit healthcare organization in Detroit as an on-site IT Specialist. You will deliver end-user technical support for about 150 users, manage Windows 10/11 and Microsoft 365 tasks in a HIPAA-regulated environment, and contribute to essential technology services on a 90-day contract with strong potential for extension. The role offers competitive compensation at $39 per hour, 100% onsite work, and standard business hours.

Overview

Industry: Senior Services / Nonprofit Healthcare
Location: Detroit, MI (onsite)
Schedule: Monday – Friday, 8:30 AM – 5:00 PM
Compensation: $39.00 per hour
Contract: 90-day engagement with strong potential for extension

Responsibilities

Serve as the primary point of contact for end-user technical support requests
Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
Prepare, image, configure, and deploy laptops, desktops, and mobile devices
Perform onboarding and offboarding tasks, including user account administration and password resets
Assist with Microsoft 365 administration, mailbox access, and group memberships
Coordinate hardware repairs with vendors and maintain accurate inventory records
Follow security best practices and support compliance within a HIPAA-regulated environment
Escalate complex technical issues when appropriate and maintain thorough documentation of support activities

Requirements

3+ years of IT Support, Help Desk, or Desktop Support experience
Experience supporting Windows 10/11 environments
Strong Microsoft 365 troubleshooting experience
Excellent hardware and software troubleshooting skills
Security-minded approach with cybersecurity awareness
Outstanding customer service and communication skills
Ability to work independently with minimal supervision

Technologies

Windows 10
Windows 11
Microsoft 365
Outlook
Teams
OneDrive
SharePoint
Active Directory
Microsoft Entra ID
Exchange Online
PowerShell

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Support Jobs in Detroit, MI

Help Desk Analyst I

IT Specialist/Desktop Support

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