Detroit, MI

Support Jobs in Detroit, MI

7 jobs found

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Today

IT3630 Analyst – Tech Support

Ally Financial Detroit, MI

Detroit, MI

Today

$55k - $95k/yr Full time Application Support Computer Skills Customer Support

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Job Description

Ally Financial is hiring an IT3630 Analyst for Tech Support based in Detroit, MI (onsite). This role acts as a strong second line of support for end users, helping resolve standard technology issues and partnering with higher-level teams when challenges go beyond routine. Alongside the opportunity to work in a customer-focused technical environment, the role offers a comprehensive benefits package designed to support your health, finances, and personal well-being.

Compensation: $55,000.00 - $95,000.00 yearly base pay. Your specific position in the range is determined by the role, scope, responsibilities, work experience, education, certification(s), training, and other qualifications. Ally also reviews internal pay, the competitive market, and the business environment before extending an offer.

What you’ll do

Serve as a second-level contact for end-user support issues for internal or external end users.
Support customers with standard technical issues related to applications, desktop products, and client services products.
Resolve problems by applying company policies and standard practices, while using judgment to make decisions.
Analyze issues, determine next steps for resolution, and communicate progress as needed.
Escalate complex and non-standard issues to higher-level staff.
Work will be assigned with general instructions for routine tasks, with more detailed direction provided for new projects.

What you bring

1+ years of experience preferred.
High school Diploma or GED equivalent.
Bachelor’s degree in Computer Science, Information Systems, or another relevant field preferred.
Knowledge of standard support issues and solutions related to applications and hardware.
Ability to communicate effectively with internal and external customers regarding issue resolution.

Benefits at Ally

20 paid time off days plus 11 paid holidays
8 hours of volunteer time off yearly
401(k) retirement savings plan with matching and company contributions
Student loan pay downs and 529 educational savings assistance
Tuition reimbursement
Employee stock purchase plan
Financial learning center and access to a financial coach
Flexible health and insurance options including medical, dental, and vision
Employee, spouse, and child life insurance
Short- and long-term disability
Pre-tax Health Savings Account with employer contributions
Healthcare FSA
Critical illness, accident & hospital indemnity insurance
Total well-being program
Adoption, surrogacy and fertility assistance
Paid parental and caregiver leave
Dependent Day Care FSA backup child and adult/elder care days and childcare discounts
Mentally Fit Employee Assistance Program
Subsidized and discounted Weight Watchers program
Other employee discount programs
Depending on the role, eligibility may include travel allowances, relocation assistance, a signing bonus, and/or equity
Annual incentive plan eligibility

Work schedule

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote.
Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager.
Your hiring manager will discuss this role’s specific work requirements during the hiring process.
Work requirements may change at any time based on leader discretion and/or business need.

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6d ago

Technical Support Manager

OpenWorks Engineering Detroit, MI

Detroit, MI

6d ago

$110k+/yr Full time Manager Customer Support Hardware Support

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Job Description

OpenWorks Engineering is building trusted counter-UAS technology for surveillance and defense, and the team is growing in Detroit, MI. This onsite Technical Support Manager role offers a competitive compensation package starting from $110,000 per year, plus an annual bonus and a structured pay progression framework. You will help support and grow the US counter-drone customer base, including contributing to the setup of a new Detroit facility, while working with customers, demonstration equipment, and engineering teams.

What you’ll do

Plan and run demonstrations and trials that showcase counter-UAS systems, providing technical expertise to support new business opportunities.
Guide customers through system assembly, setup, implementation, and operation so they can get maximum value from OpenWorks products.
Diagnose and resolve mechanical, electrical, and software issues remotely by phone or video, and in person at customer facilities and test sites.
Partner with customers and internal engineering teams to tackle complex challenges, refine repair processes, and improve the technical support experience.
Prepare, test, maintain, and manage demonstration equipment to keep it reliable and available for customer engagements.
Coordinate and carry out prototype and low-rate initial production builds as needed, including assembly and testing.
Write and maintain operating and support instructions, trial plans, and reports to support effective use and maintenance of the systems.
Own practical day-to-day facility needs, including opening, securing, and locking the site, and coordinating occasional facility tasks.

What you bring

A degree in electrical, software or mechanical engineering.
Background in electrical or mechanical repair, with practical experience building and testing complex electromechanical assemblies.
A methodical, analytical troubleshooting approach for mechanical, electrical, and software issues, supported by familiarity with electrical and mechanical test equipment.
Ability to interpret complex technical documentation and engineering drawings, with practical dexterity and strong attention to detail.
Clear communication and professional presence to deliver demonstrations, explain technical concepts, and guide customers through setup and use.
Proactive, flexible work style, confidence working independently, and a willingness to learn, develop product expertise, and improve processes.

Compensation and benefits

Competitive salary starting from $110,000, plus an attractive annual bonus and structured pay progression framework.
401(k) with employer-matched contributions up to 6%.
20 days of paid vacation plus 10 public holidays.
Healthcare and life insurance package.

Desirable experience

Experience in defense, counter-UAS, robotics, automotive, machine vision, or medical technology, especially with complex hardware and software systems.

Practical requirements

Work primarily from the Grand Riviera - Detroit facility and travel to customer locations, including outdoor demonstrations and trials.
Expect approximately one week away from home per month (predominantly within the US) plus occasional international travel.
Two weeks of initial training in the UK.
A valid passport and ability to undertake international travel are required.

Why OpenWorks

Vision: Help protect the territory and airspace of NATO countries and their allies. Mission: Be a world-leading provider of autonomous technology for surveillance applications and defense. Values: Be a Good Egg, Do cool stuff, Be empowered, We are one team, Things go wrong: Fail fast, learn and move on, Have fun, and We Get It Done: Focus on what matters and work with energy to bring ideas to life.

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7d ago

Help Desk

Care Solution Detroit, MI

Detroit, MI

7d ago

$23 - $26/hr Full time Comptia A+ Computer Troubleshooting Desktop Support

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Job Description

Care Solution is hiring an onsite Technical Client Service Specialist (Help Desk) in Detroit, MI. This role is the first line of support for district staff and students, helping resolve everyday technology issues through phone and remote assistance while keeping requests organized and ready for escalation when needed. If you enjoy troubleshooting, clear communication, and supporting a school community, this position offers a direct, service-focused path to impact.

What you’ll do

Handle incoming phone calls, helpdesk tickets, and remote support requests from district staff and students with timely, courteous service.
Use phone and remote tools to diagnose and resolve Level 1/1.5 issues efficiently, including password resets, account lockouts, basic software troubleshooting, and hardware peripheral setup and connectivity.
Work to resolve Level 1/1.5 IT support requests quickly or escalate to the right team when the issue is more complex.
Accurately document problems, troubleshooting steps, and resolutions in the helpdesk system.
Escalate more complex cases to Level 2 or other specialized support teams to ensure smooth handoff and clear communication.
Provide clear, concise instructions to users and help them address common issues independently when possible.
Support district-wide IT by assisting with monitoring and alerting appropriate teams when issues are detected.
Collaborate with other IT teams to share knowledge, troubleshoot complex problems, and contribute to improvements to support processes.
Maintain a high standard of professionalism and customer service with students, staff, and administrators.
Meet key performance metrics and annual objectives focused on improving service efficiency, customer engagement, and support operations.
Perform other duties assigned by the supervisor.

Minimum qualifications

Bachelor’s degree in information technology, Business Administration, or a related discipline.
3+ years of experience in a technical support or help desk role, preferably in an educational environment.
Basic knowledge of Windows and macOS operating systems.
Familiarity with common software applications, with preference for Microsoft Office Suite.
Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting.
Experience using remote desktop tools, call management, and helpdesk software.
Strong verbal and written communication skills to explain technical concepts to non-technical users.
Ability to accurately document support activity in the helpdesk system.
Ability to sit for extended periods while working on a computer.
Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals.

Preferred certifications

CompTIA A+ and Microsoft Certified: Fundamentals (or equivalent certifications).

Tools and technologies

Windows, macOS
Microsoft Office Suite
Remote desktop tools
Helpdesk software
CompTIA A+, Microsoft Certified: Fundamentals

Pay and work location

$23.00 - $26.00 per hour
Onsite in Detroit, MI (Detroit, MI 48217 required)

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18d ago

Instructional Assistant (IT Support)

Per Scholas Detroit, MI

Detroit, MI

18d ago

$21+/hr Full time Assistant Information Technology (IT) Instructional

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Job Description

Per Scholas is hiring a full-time Instructional Assistant (IT Support) to support its Detroit Training Department. This onsite role helps strengthen classroom delivery by partnering with the lead instructor, supporting hands-on learning for entry-level technicians, and maintaining accurate training and learning operations.

The position reports to the Site Director and offers an hourly pay rate of $21/hour.

What you’ll do

Assist the lead instructor in and out of class with both teaching and classroom administration.
Support grading and/or assessment review for learner work, including class projects and other materials.
Enter learner grades into Learning Management Systems (LMS) software and grading templates.
Update Salesforce data as needed.
Review curriculum materials and assessments weekly, then report proofreading or subject-matter errors to the instructor and curriculum development team.
Help prepare the daily agenda for students.
Schedule time with the instructor and learners to discuss class challenges.
Monitor learner attendance and certifications’ progress.
Manage learner common areas and track classroom and tech supply inventory.
Monitor the kitchen area and manage kitchen supply inventory (for example, coffee and water).
Attend weekly team meetings and provide classroom and learner updates.
Monitor the class in progress to confirm overall functionality (such as audio, video, and screen appearance).
Serve as a timekeeper during class, including monitoring breaks and related scheduling details.
Monitor learners during test-taking and during break-out group activities.
Maintain cleanliness of the classroom and care for tech equipment.
Document in-class challenges, including learners who appear disengaged or uninvolved.
Document in-class challenges, including learners who dominate discussions or are typically quiet.

Requirements

CompTIA A+ certification.
Ability to teach in a highly interactive, hands-on style.
Strong interest in teaching and helping others learn.
Flexibility to adapt to schedule changes.
Interest in continuous improvement and a team-oriented approach.
High responsiveness and excellent verbal communication skills.
Teaching experience is a plus.
Must be able to comfortably and frequently lift 50 lbs.

Technologies

Learning Management Systems (LMS)
Salesforce

Benefits

Over 40 days of paid time off each year through holidays, vacation, and sick/personal time.
Holiday pay upon hire (22 holidays annually), including a week off for Independence Day and a week before the New Year.
80 Wellness Hours for sick, safe, or personal reasons.
Vacation accruals starting at 8 hours at the beginning of every month, increasing with tenure.
Comprehensive medical coverage (Cigna or Kaiser Permanente where available) plus an HRA up to $4,000 for individuals and $8,000 for families.
Dental and vision insurance (two dental plan options and a vision plan).
401(k) plan with 100% employer match on contributions up to 6%, with entry and full vesting after 90 days.
Employee Assistance Program (EAP) with free, confidential, 24/7 counseling, legal support, and financial resources.
Up to 6 weeks of 100% paid parental leave.
Employer-paid life and AD&D insurance, plus employer-paid short-term disability coverage (with options to elect additional life coverage and long-term disability insurance).
Flexible Spending accounts (healthcare, dependent care, and commuting expenses).
Voluntary benefits including Accident, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance.
Healthcare concierge support, financial wellness tools, and employee discount programs.

Location and eligibility

Office: Detroit, MI (onsite)
Per Scholas candidates must reside in one of the following states (when the position does not carry a specific office location): AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA.

If you have questions about this role, email jobs@perscholas.org.

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1mo ago

IT Support Specialist - Executive IT Support

Huntington Bank Detroit, MI

Detroit, MI

1mo ago Closed

Full time Desktop Support End User Support Endpoint Management

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

The Executive IT Support Specialist delivers discreet, responsive technology assistance to executive leadership and VIP stakeholders. This hybrid role in Detroit, MI focuses on secure, reliable support across end-user devices, collaboration tools, meeting environments, and time-sensitive business events.

Responsibilities

Provide professional executive technical support through in-person, remote, phone, and on-demand service channels.
Address issues quickly and professionally when they impact executive productivity, business continuity, travel, meetings, presentations, or time-sensitive communications.
Install, configure, troubleshoot, and support executive laptops, desktops, mobile devices, peripherals, printers, docking stations, collaboration tools, and executive workspace technology.
Prepare, validate, and support technology for executive meetings, board meetings, town halls, video conferences, presentations, off-site sessions, and other high-visibility events.
Troubleshoot hardware, software, network connectivity, VPN, authentication, Microsoft 365, email, calendar, collaboration, and audio/video conferencing issues.
Coordinate with infrastructure, cybersecurity, service desk, networking, endpoint engineering, applications, facilities, and vendors to resolve complex or escalated support needs.
Identify recurring issues, document root causes, and recommend improvements to reduce disruption and improve the executive technology experience.
Maintain confidentiality, accurate documentation, asset tracking, and ticket updates, including executive technology preferences.
Ensure executive devices and services remain secure, compliant, current, and aligned with organizational standards.
Represent IT as a trusted service partner through clear communication, ownership, follow-through, and sound judgment.

Required Qualifications

Minimum 1 year of experience in Information Technology within IT support, desktop support, endpoint support, executive support, or a related technical support role.
Bachelor’s Degree.
Experience supporting senior leaders, executive users, VIP clients, or other high-visibility stakeholders.
Strong working knowledge of Windows, macOS, iOS, Android, Microsoft 365, Teams, Outlook, OneDrive, SharePoint, VPN, multifactor authentication, endpoint management, and collaboration platforms.
Experience troubleshooting hardware, software, networking, identity and access, mobile device, and audio/video conferencing issues.
Excellent communication, customer service, relationship management, and executive-facing interpersonal skills.
Ability to work with urgency, prioritize competing issues, manage escalations, and provide timely status updates while maintaining a calm, professional approach.
Strong judgment and discretion, with the ability to handle confidential or sensitive information appropriately.
Experience supporting boardroom technology, executive conference rooms, hybrid meeting spaces, video conferencing systems, or event technology.
Experience with endpoint management and security tools such as Microsoft Intune, Jamf, Microsoft Configuration Manager, mobile device management, antivirus/EDR, or remote support platforms.
Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, ITIL Foundation, Apple device support, or comparable credentials.
Professional executive presence with the ability to communicate effectively with senior leadership.
Strong ownership mindset, accountability, attention to detail, and follow-through.
Advanced troubleshooting, analytical thinking, and problem-solving skills.
High degree of discretion, confidentiality, and sound decision-making.
Customer-focused approach with the ability to anticipate needs, reduce disruption, and remain composed under pressure.
Ability to collaborate with technical teams, business partners, vendors, and support organizations.

Technology Stack

Operating systems and platforms: Windows, macOS, iOS, Android
Microsoft and collaboration: Microsoft 365, Teams, Outlook, OneDrive, SharePoint
Connectivity and identity: VPN, multifactor authentication
Endpoint management and security: endpoint management, Microsoft Intune, Jamf, Microsoft Configuration Manager, mobile device management, antivirus/EDR
Support and meeting technologies: audio/video conferencing, remote support platforms
Certifications: CompTIA A+, Network+, Security+, ITIL Foundation

Performance Expectations

Resolve executive technology issues promptly while minimizing business disruption.
Maintain executive satisfaction and confidence in IT services.
Reduce repeat incidents through proactive analysis, documentation, and process improvement.
Ensure reliable technology performance for critical meetings, events, presentations, and communications.
Maintain accurate documentation, ticket records, asset information, support follow-up, and adherence to security, compliance, privacy, and confidentiality requirements.

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3mo ago

Help Desk Analyst I

Wayne State University Detroit, MI

Detroit, MI

3mo ago Closed

$48k - $58k/yr Full time Customer Support End User Support Help Desk Support

This position is no longer accepting applications (closed Aug 31, 2026).

Job Description

Wayne State University is seeking a full-time, on-site Help Desk Analyst I in Detroit, MI. This entry-level role provides first-line IT support to customers, monitors events, triages incidents, and helps resolve issues. The position offers a salary range of $48,297 to $57,956 per year.

Department information: H25 - Computing & Info Technology, Primary Department H2560.

Responsibilities

Monitor events, reported incidents, and service requests related to IT systems, infrastructure, and services.
Serve as the liaison between customers and C&IT departments ensuring requests for service and reported incidents are appropriately captured, resolved, and triaged, including follow-up notification to the customer.
Provide resolution to issues as appropriate for support personnel and develop technical documentation and knowledge base information that enhances support or customer self-help resolution capabilities for recurring situations.
Keep abreast of emerging technologies in computing systems and changes to the WSU enterprise systems, services, infrastructure, and processes.
Recognize, identify, isolate, resolve, and document problems with information system products and services.
Diagnose, troubleshoot, configure and repair customer desktop/tablet/mobile device issues.
Perform day-to-day operational responsibilities of the Help Desk as appropriate (answer phones and emails, walk-in assistance, develop/distribute reports, monitor activities, respond to alarms and events, mount and rotate tapes, operate devices such as printers, etc.).
Assist in the development and implementation of new approaches, methods, procedures and enhancements to improve Help Desk performance and customer service standards.
Participate in Help Desk outreach activities.

Requirements

Knowledge of current desktop/tablet/mobile device and software operating systems
Knowledge of standard smartphone and tablet setup and configuration
Proficiency in computer troubleshooting and repair, including diagnostics and re-imaging
Proficiency in use of common desktop software and ITSM applications typically acquired through formal education or equivalent direct experience, including support of Enterprise (or hosted) Systems
Knowledge of ITIL Foundations best practices
Knowledge of common browsers (Internet Explorer, Chrome, Firefox, and Safari)
Knowledge of specific operating systems, networks, system platforms, programming languages
Knowledge with data communication software and a variety of data communication protocols (configuring and troubleshooting wired and wireless settings)
Demonstrated ability to work effectively with customers, vendors, and other technical staff
Effective oral and written communication skills
Ability to handle difficult situations diplomatically and solve complex problems efficiently and effectively

Technologies

ITSM system
ITIL Foundations
Internet Explorer
Chrome
Firefox
Safari

Position details

Employment type: Regular Employee
Job type: Full Time
Job category: Staff/Administrative
Compensation type: Annual Salary
Salary range: $48,297 - $57,956
Openings: 1

Working conditions

This position is subject to the provisions of a collective bargaining agreement and may be filled by a qualified bargaining unit member if applicable.

Background checks

University policy requires certain applicants to undergo a background check, including a criminal history check, before starting employment. If offered a role, you will be informed whether a background check is required.

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3mo ago

IT Specialist/Desktop Support

Connection Detroit, MI

Detroit, MI

3mo ago Closed

$39 - $39/hr Contract Active Directory Application Support Cloud Platforms

This position is no longer accepting applications (closed Aug 25, 2026).

Job Description

Join a mission-driven nonprofit healthcare organization in Detroit as an on-site IT Specialist. You will deliver end-user technical support for about 150 users, manage Windows 10/11 and Microsoft 365 tasks in a HIPAA-regulated environment, and contribute to essential technology services on a 90-day contract with strong potential for extension. The role offers competitive compensation at $39 per hour, 100% onsite work, and standard business hours.

Overview

Industry: Senior Services / Nonprofit Healthcare
Location: Detroit, MI (onsite)
Schedule: Monday – Friday, 8:30 AM – 5:00 PM
Compensation: $39.00 per hour
Contract: 90-day engagement with strong potential for extension

Responsibilities

Serve as the primary point of contact for end-user technical support requests
Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
Prepare, image, configure, and deploy laptops, desktops, and mobile devices
Perform onboarding and offboarding tasks, including user account administration and password resets
Assist with Microsoft 365 administration, mailbox access, and group memberships
Coordinate hardware repairs with vendors and maintain accurate inventory records
Follow security best practices and support compliance within a HIPAA-regulated environment
Escalate complex technical issues when appropriate and maintain thorough documentation of support activities

Requirements

3+ years of IT Support, Help Desk, or Desktop Support experience
Experience supporting Windows 10/11 environments
Strong Microsoft 365 troubleshooting experience
Excellent hardware and software troubleshooting skills
Security-minded approach with cybersecurity awareness
Outstanding customer service and communication skills
Ability to work independently with minimal supervision

Technologies

Windows 10
Windows 11
Microsoft 365
Outlook
Teams
OneDrive
SharePoint
Active Directory
Microsoft Entra ID
Exchange Online
PowerShell

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Support Jobs in Detroit, MI

IT3630 Analyst – Tech Support

Technical Support Manager

Help Desk

Instructional Assistant (IT Support)

IT Support Specialist - Executive IT Support

Help Desk Analyst I

IT Specialist/Desktop Support

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