Mobile Operating Systems

Mobile Operating Systems Support Jobs

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Today

Information System Technician – Help Desk

MTA, Inc. Huntsville, AL

Huntsville, AL

Today

Up to $23/hr Full time Application Support Computer Skills Customer Support

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Job Description

The IT System Technician (Help Desk) role supports Huntsville City Schools by delivering direct end-user assistance, troubleshooting technology issues, managing service work orders, and completing related administrative and technical tasks. The position is located onsite in Huntsville, AL.

Responsibilities

Respond to telephone, electronic, and in-person communications from HCS staff, students, parents, and others regarding district technology concerns.
Provide direct customer support to help resolve issues involving district-owned hardware, software, web-based applications, networking, and related technology.
Diagnose questions and problems to assess customer needs, identify the source of errors, and guide end-users through step-by-step troubleshooting procedures.
Prioritize incoming assistance requests and escalate more complex matters to the appropriate HCS employee when needed.
Use the district’s online work order management system to enter, update, route, and assign work orders related to device/equipment malfunctions, maintenance issues, and operating errors.
Track work orders and maintain service logs; run reports and communicate with other HCS departments and outside vendors or contractors to support timely resolution.
Stay current on technology trends to inform end-users about system capabilities, procedure changes, and related updates.
Research and recommend solutions and resources as applicable.
Complete administrative and routine support tasks (including student/staff account creation and updates, file permission changes, user additions, password resets, and login issue support) for district databases and software applications while maintaining compliance with FERPA.
Help develop and prepare written instructions, detailed procedures, user manuals, training guides, and FAQs to standardize support resources.
Participate in approved staff development activities, including technical and customer service training.
May perform on-site hands-on troubleshooting and support for HCS employees in the central office for less complex issues such as minor desktop hardware repairs, network connection failures, and software application problems.
May serve on project teams for software implementations and or upgrades.
May require varying work hours and scheduled days.
Perform other job-related duties as assigned.

Requirements

High School Diploma
1 year of experience in end-user phone support for PC desktop and application software
Ability to lift packages up to 10 lbs
Sitting most of the time

Technologies

Google Chrome Applications
PC hardware
Networking protocols
Mobile operating systems

Qualifications

Self-motivated with strong customer service and communication skills
Ability to learn
Working knowledge of PC hardware, networking protocols, and mobile operating systems
Familiarization with Google Chrome Applications
Familiarization with troubleshooting and setup of printers, laptops, and network equipment

Role Details

Location: Huntsville, AL (onsite)
Pay: USD 23 per hourly
Experience: 1 years
Education: High School Diploma

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1mo ago

Service Desk Support Analyst

Expleo Saint Paul, MN 🇺🇸 Remote

Saint Paul, MN

1mo ago Closed

$67k - $73k/yr Full time Active Directory Customer Support Desktop Support

This position is no longer accepting applications (closed Sep 1, 2026).

Job Description

Expleo is seeking a Service Desk Support Analyst to provide timely phone-based IT support to end users for a client of Trissential. This fully remote role centers on incident and service request resolution, customer service, and knowledge documentation. The position is full-time, with a salary range of USD 67,000 to 73,000 per year, and includes a comprehensive benefits package designed to support you and your dependents within a collaborative team culture.

What’s in it for you?

Make an impact every day by serving as the first point of contact for users and helping keep critical operations running smoothly
Build your IT career with hands-on experience across desktops, laptops, mobile devices, networking, and enterprise tools
Expand your technical knowledge through structured troubleshooting, incident management, and customer support alongside experienced IT professionals
Collaborative environment that values service quality and continuous improvement
Remote flexibility tied to contributing to a high-performing service desk operation
Professional development opportunities to grow your technical expertise within a dynamic IT environment

Overview

Location: Fully Remote (St. Paul, MN)

Employment Type: Full-Time

Salary: USD 67,000 – 73,000 per year

Benefits

Competitive compensation
Comprehensive benefits for you and your dependents — extensive medical plans, dental, vision, an HSA with company contribution, company-sponsored life insurance and short/long-term disability insurance, plus voluntary options including legal, hospital, accident, and pet wellness, and 401k with matching
Paid holidays and paid time off
Career development and advancement opportunities
Strong team culture