Mobile Operating Systems Support Jobs

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Service Desk Support Analyst

Expleo Saint Paul, MN 🇺🇸 Remote

Saint Paul, MN

Today

$67k - $73k/yr Full time Active Directory Customer Support Desktop Support

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Job Description

Expleo is seeking a Service Desk Support Analyst to provide timely phone-based IT support to end users for a client of Trissential. This fully remote role centers on incident and service request resolution, customer service, and knowledge documentation. The position is full-time, with a salary range of USD 67,000 to 73,000 per year, and includes a comprehensive benefits package designed to support you and your dependents within a collaborative team culture.

What’s in it for you?

Make an impact every day by serving as the first point of contact for users and helping keep critical operations running smoothly
Build your IT career with hands-on experience across desktops, laptops, mobile devices, networking, and enterprise tools
Expand your technical knowledge through structured troubleshooting, incident management, and customer support alongside experienced IT professionals
Collaborative environment that values service quality and continuous improvement
Remote flexibility tied to contributing to a high-performing service desk operation
Professional development opportunities to grow your technical expertise within a dynamic IT environment

Overview

Location: Fully Remote (St. Paul, MN)

Employment Type: Full-Time

Salary: USD 67,000 – 73,000 per year

Benefits

Competitive compensation
Comprehensive benefits for you and your dependents — extensive medical plans, dental, vision, an HSA with company contribution, company-sponsored life insurance and short/long-term disability insurance, plus voluntary options including legal, hospital, accident, and pet wellness, and 401k with matching
Paid holidays and paid time off
Career development and advancement opportunities
Strong team culture

Responsibilities

Provide timely, professional, and consistent phone-based IT support to end users
Deliver a high-quality customer experience by resolving incidents and service requests efficiently
Meet established Real-Time Service Objectives and support performance goals
Document incidents, requests, troubleshooting activities, and resolutions accurately within service management tools
Respond to technical issues within defined service level expectations
Troubleshoot hardware, software, mobile device, and connectivity-related issues
Escalate incidents appropriately when advanced support is required
Maintain accurate and up-to-date knowledge base documentation
Follow security protocols and identity verification procedures when assisting users
Identify potential security concerns and escalate according to established processes
Participate in knowledge-sharing activities to improve team effectiveness

Requirements

Experience providing technical support, help desk support, service desk support, or customer-facing IT support
Strong understanding of computer hardware, software, and mobile device technologies
Knowledge of Windows, macOS, and mobile operating systems, including basic configuration and troubleshooting
Understanding of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN technologies
Familiarity with Active Directory, Group Policy, and endpoint security solutions
Ability to diagnose and resolve hardware, software, and connectivity issues effectively
Strong organizational skills with the ability to manage multiple support requests simultaneously
Excellent verbal and written communication skills with a customer-first mindset
Ability to identify recurring issues and contribute to root cause analysis and process improvements
Ability to adapt to changing technologies, priorities, and business needs

Technologies

Windows
macOS
Mobile operating systems
TCP/IP
DNS
DHCP
VPN
Active Directory
Group Policy
Endpoint security solutions

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