Support Jobs in Saint Paul, MN

1 job found

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28d ago

Technical Support Specialist

Forel North America Saint Paul, MN

Saint Paul, MN

28d ago

$30 - $35/hr Full time CRM Customer Service Customer Support

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Job Description

Forel North America offers a benefits-forward, hybrid role in Saint Paul, MN with a competitive hourly wage and a strong culture focused on growth and support. As the first point of contact for customers needing technical support and service coordination, you will diagnose issues remotely and guide resolutions to ensure timely problem resolution and high customer satisfaction.

Benefits

401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off

Why Forel Is Right For You

At Forel, you can develop your career by working on a wide range of innovative products across many exciting technologies. You have the opportunity to continuously grow within your existing role and be rewarded for it. We are a family-owned business with a long-term strategy, and we value every member of the team.

You Should Be

Eager to learn
Enjoy some travel assignments with overtime
Flexible, professional, curious, and bold
A hands-on problem solver experienced in electronics, digital circuits, wiring, mechanics, and hydraulics
Focused on customer service and quality
Technologically savvy and experienced in software and file management
Industrial Machinery: 1 year (Required)
Mechatronics: 1 year (Required)
Associate (Required)
25% travel (Required)

Responsibilities

Respond to inbound service calls, emails, and digital requests from customers in a timely and professional manner
Diagnose technical issues remotely using structured troubleshooting methods
Guide customers step-by-step through problem resolution, repairs, or operational adjustments
Accurately document all service interactions, including symptoms, diagnostics, and resolutions, in CRM or service management systems
Escalate complex or unresolved issues to field technicians, engineering, or higher-level support as needed
Coordinate service dispatch and ensure proper communication between customers and field service teams
Track open cases and follow up to ensure full resolution and customer satisfaction
Maintain working knowledge of products, systems, and common failure modes
Identify recurring issues and provide feedback to engineering, quality, or product teams
Support warranty validation, parts identification, and service recommendations
Assist in developing troubleshooting guides, FAQs, and internal knowledge base resources
Meet performance metrics such as response time, resolution time, and customer satisfaction scores

Technologies

In Return We Offer

Competitive compensation based on experience
A generous benefits package that includes medical, dental, IRA plans, PTO, Paid Holidays
Opportunities to advance and further your career

Willingness To Travel

25% travel required

Job Type

Full-time

Pay

$30.00 - $35.00 per hour

Work Location

Hybrid remote in Saint Paul, MN 55110

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