Huntsville, AL

Support Jobs in Huntsville, AL

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Today

Help Desk Coordinator

VetsEZ Huntsville, AL 🇺🇸 Remote

Huntsville, AL

Today

Full time Application Support Computer Skills Customer Support

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Job Description

VetsEZ is seeking a 100% remote Help Desk Coordinator to deliver first-level technical support for a federal government healthcare modernization project. In this role, you will troubleshoot software issues across Windows and macOS, maintain clear incident documentation, and coordinate timely escalations and user status updates.

Role Focus

Provide responsive help desk support to end users via phone, email, and chat. Diagnose and address first-level software application concerns on Windows and macOS, while accurately recording activity in the help desk system. For issues that cannot be resolved at the first level, you will escalate with complete supporting details.

Responsibilities

Respond to user inquiries and support requests received through phone, email, or chat, delivering timely and accurate assistance.
Diagnose and resolve first-level software application issues across Windows and macOS environments.
Document user interactions, reported problems, troubleshooting steps, and resolutions accurately within the help desk system.
Escalate unresolved or complex application issues to the appropriate development or technical team, including complete supporting information.
Provide basic guidance and training to users on software applications, system functionality, and standard operating procedures.
Monitor open incidents, follow up with users, and communicate clear status updates through resolution.
Assist with additional tasks and responsibilities as needed to support project objectives.

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field, plus professional experience in a help desk or technical support role.
2+ years of experience supporting Windows and macOS operating systems and Microsoft Office applications.
Experience using Jira and ServiceNow to document, track, escalate, and resolve incidents or service requests.
Strong analytical and troubleshooting skills focused on diagnosing and resolving software application issues.
Excellent customer service skills with a patient, friendly, and professional demeanor.
Strong written and verbal communication skills, with the ability to coordinate effectively with users and technical teams.

Technologies

Windows
macOS
Microsoft Office
Jira
ServiceNow

Preferred / Additional Qualifications

Experience supporting the Department of Veterans Affairs or another federal government agency.
Familiarity with federal healthcare applications, technical support procedures, or regulated IT environments.
Relevant certifications preferred, such as CompTIA A+, ITIL Foundation, Microsoft, ServiceNow, or HDI certification.

Benefits

Medical/Dental/Vision
401k with Employer Match
PTO + Federal Holidays
Corporate Laptop
Training Opportunities
Remote Opportunity

Security Clearance Requirements

U.S. Citizenship is required.
Selected candidates must successfully complete a background check.
Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting when required for the position.

Location

Huntsville, AL (remote)

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2d ago

Help Desk Technician

Integration Innovation, Inc. (i3) Huntsville, AL

Huntsville, AL

2d ago

Full time Active Directory Customer Support Desktop Support

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Job Description

Integration Innovation, Inc. (i3) is looking for a Help Desk Technician to support an on-prem, large user base in Huntsville, AL. In this role, you help ensure end-users get an effortless and efficient experience with everyday technology tools by troubleshooting issues and providing desktop support with a professional, courteous, customer-focused approach.

What you’ll do

Troubleshoot software issues for applications and services including Office 365, Teams, COTS, and GOTS.
Use support tools such as Active Directory and Remote Desktop to diagnose and resolve problems.
Perform hardware troubleshooting for printers, PCs, TVs, monitors, KVM, and related equipment.
Create and track help desk tickets using JIRA (or a similar helpdesk system).
Maintain system security in compliance with DOW and company policy.
Collaborate with team members to troubleshoot and document IT issues.
Assist with escorting Maintenance Personnel, IT Personnel, and others as required.
Troubleshoot network ports and network equipment.
Set up IT equipment for users.
Respond to escalated or advanced service requests from customers.
Follow standard company policies and procedures, and contribute to team projects by communicating status appropriately.
Identify areas for improvement and make suggestions, exercising discretion and judgement as needed.
Perform other duties as assigned.

Systems and tools you’ll work with

Office 365, Teams
Active Directory
Remote Desktop
JIRA
Windows and Linux
COTS and GOTS
KVM

Required qualifications

Bachelor’s degree in Computer Information Systems, Information Technology, Computer Science, or a related technical field; additional experience may substitute for the degree.
DoD 8570.01-M compliant.
CompTIA Security+ CE.
Active Secret Security Clearance.
Ability to remediate and troubleshoot issues.
Knowledge of office administration and procedures.
Exceptional judgement and relationship management skills.
Strong communication, teamwork, and client service skills, including clear communication in discussions and written documents, plus feedback delivered clearly and tactfully.
Professional, courteous interaction with a diverse range of customers and staff.
Ability to work independently with accountability for accurate and complete results.
Strong organizational skills and attention to detail.
Comfort working both independently and in a team environment, including in a fast-paced environment with effective time management and prioritization.
Ability to analyze information and respond appropriately, multi-task, and work well under pressure.

Education

Bachelor’s degree in Computer Information Systems, Information Technology, Computer Science, or a related technical field (additional experience may substitute).

Benefits

Long-term financial security
Higher job satisfaction
Greater job security
Personal and professional growth
Great company culture
Excellent insurance coverage
401(k) match
Generous PTO
Health and wellness incentives
Tuition and certification reimbursement
Countless opportunities to give back to the community through i3 Cares

Physical demands

Regularly required to talk or hear.
Frequently required to stand, walk, handle or feel, and reach with hands and arms.
Occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
Must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Schedule and attendance

Regular i3 hours: 8:00 a.m. to 5:00 p.m., Monday-Friday
Additional hours may be required on occasion
Regular and punctual attendance is required

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Support Jobs in Huntsville, AL

Help Desk Coordinator

Help Desk Technician

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