Huntsville, AL

Support Jobs in Huntsville, AL

10 jobs found

Include remote jobs

2d ago

Jr Help Desk Support Specialist

Cimarron Software Huntsville, AL

Huntsville, AL

2d ago

$53k - $67k/yr Full time Computer Skills Customer Support End User Support

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Job Description

Cimarron Software is hiring a Jr. Help Desk Support Specialist to support the Missile Defense Agency (MDA) on the IRES contract at Redstone Arsenal in Huntsville, Alabama. This onsite role focuses on helping customers quickly through remote troubleshooting and disciplined service desk processes, with support for professional growth through benefits like paid time off, tuition reimbursement, and professional development assistance.

What you’ll do

Collect and analyze technical data to develop effective resolutions.
Provide remote troubleshooting support for break-fix issues.
Escalate and share status updates with MDA customers as needed.
Support enterprise projects that impact Service Desk workflows.
Complete daily battle rhythm tasks.
Track all work using the Remedy ticketing system.
Use the mature knowledge database to assist customers and speed resolution.

What you bring

Eligibility: Due to facility security requirements, only U.S. citizens are eligible for consideration at this time.
Ability to complete a pre-employment background check and drug screening, including testing for marijuana use.
Ability to obtain a Secret Clearance.
6+ years of general (full-time) work experience.
6 or more months of IT experience.
Experience in a customer-facing role.
Experience with Microsoft Office.
Ability to work independently and in a collaborative, team-oriented environment.
Experience working with geographically dispersed teams.
DoD 8570 IAT Level II certification or higher by employment start date (example: CompTIA Security+ CE).
Experience with Remedy.
Experience in a desktop support, service desk/help desk, or call center role.
ITIL v3 Foundations certification.

Tools you’ll use

Remedy
Microsoft Office
CompTIA Security+ CE
ITIL v3 Foundations

Compensation and benefits

Salary: USD 53,000 - 67,000 per year.

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Relocation assistance
Tuition reimbursement
Vision insurance

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4d ago

Technical Support Specialist

Sanmina Huntsville, AL

Huntsville, AL

4d ago

Full time Customer Support End User Support Hardware Support

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Job Description

Sanmina offers base pay as part of a total compensation package, with pay determined within a range. This role also provides room to grow as you develop your skills in a fast-paced environment.

In this onsite position in Huntsville, AL, you will deliver day-to-day technical support for employees across both manufacturing and personal hardware and software. You will help ensure IT systems remain fully functional and secure, acting as a key liaison between the business and the IT infrastructure to reduce day-to-day friction caused by technology and software issues.

What you’ll do

Support both office and production systems, keeping daily operations moving
Respond to internal customers with service-minded follow-through and maintain customer credibility
Provide on-call customer support as scheduled by your manager
Install, configure, and troubleshoot laptops and workstations
Troubleshoot network issues and help resolve recurring or potential client problems before they escalate
Report potentially systemic problems to Management
Demonstrate ownership of customer issues while showing appropriate empathy and concern

What you’ll need

Bachelor’s Degree
0-1 year experience in IT-related jobs
Ability to work toward goals using a ticketing system and deliver on time resolutions
Knowledge of Windows XP, Windows 7, Windows 10, and Windows 11
Knowledge of Linux and/or ChromeOS
Knowledge of Microsoft Office 1997, 2003, 2007, and 2010
Ability to be a team player in large deployment projects
Intermediate networking knowledge, including Ethernet physical layer connectivity analysis, basic TCP/IP setup and troubleshooting, and network interface card setup and connectivity analysis
Communication skills for interacting with internal customers
Ability to work in a fast-paced, high-demand environment
Ability to work as part of a team to meet customer needs

Technologies you’ll work with

Windows XP, Windows 7, Windows 10, Windows 11
Linux, ChromeOS
Microsoft Office 1997, Microsoft Office 2003, Microsoft Office 2007, Microsoft Office 2010
Ethernet physical layer, TCP/IP, network interface card

Export control notice

Please note that this position may require access to technology, software, or technical data subject to U.S. export control laws. Employment offers are contingent on the applicant being a “U.S. Person” (U.S. citizen/national, U.S. lawful permanent resident, or other protected individual under specified provisions) or being eligible to obtain a timely export control license or license exception from the applicable U.S. federal agency.

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11d ago

Cardiovascular Technologist - Cardiovascular Tech Support - PRN - 1st shift

Huntsville Hospital Health System Huntsville, AL

Huntsville, AL

11d ago

Full time Cardiology Cardiovascular Technologist Radiation Safety

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Job Description

Join Huntsville Hospital Health System in an onsite role where you help deliver critical cardiovascular care using advanced diagnostic and interventional equipment. This PRN opportunity supports your professional growth with on-site training and education opportunities, plus access to tuition assistance and student loan reimbursement. You will also find a strong community of learning through a nurse residency program and a team environment that involves training, supervision, and evaluation support for new technologies.

Responsibilities

Perform the essential functions of a Cardiovascular Technician I and II.
Operate advanced diagnostic and interventional equipment as part of patient care workflows.
Participate in the training and supervision of other Cardiovascular Techs.
Support evaluation, learning, and/or teaching of new technologies as required.
Work in or around radioactive areas as needed for procedures.
Administer medications as prescribed and under physician supervision, including medications such as adenosine, Dobutamine, regadenoson, atropine, Aminophylline, nitroglycerine, metoclopramide, heparin, and sodium chloride.

Requirements

HS/GED required; participation in college-level courses is preferred.
If hired or promoted after July 1, 2014, an active Anesthesia Tech. Certification is required.
Healthcare Provider BCLS is required within the orientation period.
Minimum six months experience as a Cardiovascular Technician II or equivalent skill level is required.

Benefits

Medical, dental, and vision coverage
Life insurance
Flexible spending
Short term and long term disability
Retirement account options with 401K organization match
Nurse residency program
Tuition assistance
Student loan reimbursement
On-site training and education opportunities
Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application, and more

Learn more about Huntsville Hospital Health System:

Careers: https://careers.hhsys.org/careers-home
Benefits: https://careers.hhsys.org/why-hh-health/benefits/benefits-at-huntsville-hospital/
Education & Professional Development: https://www.huntsvillehospital.org/education
Life In Huntsville: https://www.huntsvillehospital.org/about-huntsville-al

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17d ago

Help Desk Supervisor

ASRC Federal Huntsville, AL

Huntsville, AL

17d ago

Full time Manager Active Directory Atlassian Jira

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Job Description

Support ASRC Federal Technology Solutions by leading multi-site help desk operations and driving reliable Tier 1 and Tier 2 desktop support.

Responsibilities

Supervise, coach, and mentor a team of 15 geographically dispersed help desk professionals
Manage scheduling, ticket assignments, workload balancing, and personnel performance
Run regular team meetings, training sessions, and professional development activities
Maintain a culture centered on responsiveness, customer satisfaction, and accountability
Oversee daily operations of multi-site help desk support across multiple Army Contracting Command (ACC) locations
Direct Tier 1 and Tier 2 desktop support operations, including:
- Lifecycle management
- Mobile and printer support
- Patching
- Service management performance
Monitor ticket queues, SLAs, and customer satisfaction metrics
Ensure timely escalation and resolution of technical issues
Maintain SOPs, knowledge base articles, and support documentation
Identify opportunities to improve support processes and reduce incident volume
Implement ITIL-aligned best practices for request fulfillment and incident management
Collaborate with security, systems, and network teams to address recurring issues
Recommend and support improvements to help desk tools and automation
Serve as the primary liaison between the help desk team and IT leadership
Provide weekly and monthly performance reports, SLA dashboards, and trend analyses
Communicate outages, service impacts, and recovery updates to stakeholders

Requirements

5+ years of experience in help desk, IT support, or service management roles
Proven leadership or supervisory experience, ideally managing remote teams
Strong communication, organizational, and customer service skills
Experience using ITSM ticketing systems such as ServiceNow, Remedy, or Jira Service Management
Ability to troubleshoot basic hardware, software, and network issues
Bachelor’s degree in a related field from an accredited institution

Technologies

ServiceNow
Remedy
Jira Service Management
Windows 10/11
iOS
MiFi
Microsoft Entra ID (Azure AD)
Microsoft Intune
Microsoft 365
ITSM tools (e.g., ServiceNow)
ITIL

Benefits

Health care
Dental
Vision
Life insurance
401(k)
Education assistance
Paid time off including PTO
Holidays
Any other paid leave required by law

Additional Desired Skills

ITIL Foundation certification
Experience supporting federal, DoD, or large enterprise environments
Understanding of incident trends, metrics analysis, and SLA management
Experience developing SOPs or knowledge base content
Experience managing VTC solutions and codecs
Experience with Microsoft Teams Live Events

Clearance

SECRET Clearance

Certification

IAT Level II required (Security+ preferred)
Computing Environment Certification (example: MD-100 and MD-101 or MD-102) preferred

Work Environment

Full-time on-site role at Redstone Arsenal, AL

Location: Huntsville, AL (onsite)

Minimum Experience: 5 years

Education: Bachelor’s degree in a related field from an accredited institution

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17d ago

Service Desk Lead

Ignite Fueling Innovation Huntsville, AL

Huntsville, AL

17d ago

Full time Customer Support End User Support Help Desk

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Job Description

Ignite Fueling Innovation seeks a Service Desk Lead to deliver customer-facing IT support onsite at Redstone Arsenal in Huntsville, AL.

Lead tiered support across service desk, desk-side, and customer-communication activities
Manage end-to-end ticket handling in the Government ITSM system: log, categorize, prioritize, assign, escalate, resolve, validate, and close incidents and requests
Provide triage and routing for less complex issues with prompt resolution; route complex problems to the correct second-level or specialist teams
Operate SLA/AQL performance by managing queue health, ticket aging, major incidents, customer updates, and follow-up actions
Coordinate troubleshooting and restoration with server, network, cybersecurity, application, asset, and OEM teams
Maintain on-site support coverage including sufficient on-site touch labor for desk-side support and classified enclaves
Ensure coverage readiness by establishing schedules and backup for normal operations, critical incidents, on-call support, vacancies, and surges
Develop the support team through training and mentoring, plus maintaining current SOPs, scripts, knowledge articles, and escalation paths
Drive service improvement using analytics on call volume, issue types, resolution times, repeat incidents, trends, and customer feedback
Deliver reporting with accurate performance metrics and supporting data for CDRL A014 and management reviews

Requirements

10+ years of relevant helpdesk/end-user-support experience at the Senior/Lead level
Experience managing the full problem-management lifecycle: recognition, research, isolation, resolution, escalation, follow-up, and closure
Experience using ITSM/help-desk systems and leading or training support personnel
Experience managing telephone, email, remote, desk-side, hardware, software, account, printer, mobile-device, Army 365, and peripheral support
Strong understanding of enterprise MIS/IT environments, tiered support, problem management, customer service, knowledge management, and escalation practices
Ability to lead a large support organization and maintain adequate on-site touch labor for desk-side and classified support
Strong written, verbal, customer service, analytical, and reporting skills
Ability to support on-site, after-hours, on-call, and emergency requirements
CompTIA Security+ is required
DoD 8140/DCWF-aligned qualification; SSCP, SecurityX (CASP+), or equivalent preferred

Technologies

ITSM
CompTIA Security+
Army 365
SSCP
SecurityX (CASP+)

Preferred Qualifications

ITSM ticket management, call queues, SLAs/AQLs, knowledge articles, trend/root-cause analysis, and customer satisfaction
Experience supporting Windows endpoints, VDI/thin clients, mobile devices, printers/scanners, peripherals, standard Army applications, identity/access issues, and network connectivity
Break/fix support, component replacement, OEM warranty/escalation, preventive maintenance, firmware, and EOL planning
Staffing and scheduling for normal hours, 24/7 critical support, leave, vacancies, and surge events
IT service management and relevant endpoint/vendor certifications preferred
DoD 8140/DCWF-aligned qualification; SSCP, SecurityX (CASP+), or equivalent preferred

Security Clearance Requirements

Active DoD Secret Clearance (TS/SCI and SAP eligible)

Location: Huntsville, AL (onsite) at Redstone Arsenal

Education: MA/MS (or BA/BS with 12+ years of relevant experience via substitution)

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1mo ago

Technical Support Specialist (Technician I)

America's Thrift Stores Huntsville, AL

Huntsville, AL

1mo ago Closed

Full time Application Support Customer Service Customer Support

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

America’s Thrift Stores is hiring a Technician I to support end users across all ATS locations through remote troubleshooting and occasional on-site visits. This hybrid role is based in Huntsville, AL, providing first-point technical help for hardware, software, network, and POS-related issues while keeping systems running efficiently.

You will work from a home-based setup for most support work, documenting activity and coordinating next steps when problems need escalation. Travel and on-site assistance are part of the job, including installations, repairs, and network cabling for existing stores and new store builds.

What you’ll do

Act as the first point of contact using phone, email, and ticketing systems, providing remote and on-site support for hardware, software, network, and POS issues.
Escalate issues to higher-level team members when needed.
Install, configure, and maintain operating systems, software, patches, and IT equipment, including PCs, servers, and peripherals.
Support basic Layer-1 troubleshooting for network connectivity, including hardware installation, network cabling issues, and end-user connection problems.
Run network cabling and install equipment at existing stores, and support new store builds prior to opening.
Document support activities and resolutions to help maintain clear records.
Provide support to ATS locations remotely and through on-site travel while maintaining excellent customer service and adherence to company policies.
Complete other duties as assigned by management.

Location and travel

This position is hybrid in Huntsville, AL, with support provided across all ATS locations.
Frequent local/regional travel is required (approximately 25%–50%).
Travel assignments are based on proximity, urgency, and team availability.
Employees in the Birmingham, AL metro area assist in additional responsibilities and are expected in the Irondale, AL office on Tuesdays and Thursdays, unless traveling to stores or other sites.

Technologies you’ll use

Windows OS
Microsoft 365
Android
iOS
Zendesk

What you bring

Required: Strong time management, organization, and customer service mindset, with the ability to work independently and as part of a team.
Required: 0–2 years in a people-facing role providing any kind of service or support.
Required: Valid driver’s license, clean driving record, and reliable transportation that meets the company vehicle allowance program.
Required: Reliable high-speed internet connection and a quiet, secure, distraction-free workspace at home suitable for phone and remote support work.
Required: Must pass a background check, motor vehicle check, and drug screen.

Physical and work capabilities

Remain seated and work at a computer for extended periods while providing remote support.
Stand and walk for extended periods during on-site installations, troubleshooting, and equipment setup.
Lift and carry IT-related equipment up to 50 pounds, and push or pull materials up to 25 pounds.
Bend, stoop, kneel, crouch, reach overhead, and work at or below waist level when installing, connecting, inspecting, or troubleshooting equipment and cabling.
Safely climb and work from ladders or step ladders at heights of up to approximately 14 feet.
Use fine motor skills for operating computers, keyboards, phones, tools, cables, connectors, and other technical equipment.
Visually inspect computer equipment, network connections, cabling, displays, and other technical components, and read information on screens.
Drive for extended periods and travel between ATS locations, including transporting equipment and supplies.
Safely navigate retail stores, processing areas, offices, warehouses, and new store or construction environments, including surfaces such as concrete, tile, carpeted, or unfinished areas.

Position details

Position title: Technician II
Department: Technology
Department reporting: Reports to Manager – Technology
FLSA status: Non-Exempt
Position summary: Remote technical support across all ATS locations with travel for on-site assistance as needed, focused on keeping systems, devices, and networks operational and efficient.

Benefits

Employee discounts
Growth opportunities
Many store support roles are hybrid
Help others through our charity partners
Save the environment
So much more!

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1mo ago

IT Support Technician

Inline Electric Supply Huntsville, AL

Huntsville, AL

1mo ago Closed

Full time Application Support End User Support Help Desk Support

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

Inline Electric Supply is hiring an IT Support Technician to support day-to-day technology needs at their Huntsville, AL location. This onsite role focuses on resolving employee IT issues, keeping the internal network and servers running reliably, and helping the organization onboard new sites using supported enterprise software.

You will also be involved in learning and troubleshooting the Eclipse ERP system, assisting with onboarding for new locations, and traveling occasionally to branch offices for setup and technical support.

What you’ll do

Respond to IT support tickets by priority, handling computer-related issues for employees
Support and troubleshoot the Eclipse ERP software system
Set up and configure hardware, software, and devices for new and existing users
Travel to Inline Electric branches to assist with setup, troubleshooting, and general IT needs
Maintain and monitor internal network, servers, and related infrastructure
Ensure timely software updates and system maintenance
Order or replace broken equipment as needed
Provide training and support to users on Eclipse and other systems
Collaborate with the IT team and leadership on new branch setup and onboarding
Perform other duties assigned by the IT Manager or leadership team

What you bring

Strong troubleshooting and problem-solving skills
Ability to learn and adapt quickly, including working with new software such as Eclipse ERP
Excellent multitasking and time management abilities
Strong attention to detail
Comfort working independently and as part of a team
Excellent communication and customer service skills
Patience and a proactive approach to resolving issues
Associate’s Degree in Computer Science, Electrical & Computer Engineering, or related field is preferred
Prior experience in IT support roles is preferred
Microsoft systems experience is required
Familiarity with ERP systems, especially Eclipse, is a strong plus
Valid driver’s license and a clean driving record
No history of drug or alcohol abuse