Net Health Support Jobs

1 job found

22d ago

IT Help Desk

Ensign Services Salt Lake City, UT

Salt Lake City, UT

22d ago

$20 - $22/hr Full time Active Directory Application Support Citrix

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Job Description

Ensign Services is hiring for an on-site IT Help Desk role in the Salt Lake City area. You will respond to incoming support calls and emails, delivering a solid customer service experience while troubleshooting hardware and software issues. This is a full-time, on-site position based at our Midvale, UT Service Center with no remote options.

Benefits

Medical, dental, and vision coverage
Company-provided life insurance
401(k) with company match
Sick and vacation plans
Professional growth opportunities through the Learning Management System, plus training sessions and seminars

Responsibilities

Respond to incoming support phone calls and emails, delivering a positive customer service experience while meeting performance standards
Troubleshoot remote desktops, laptops, printers, and other hardware peripherals
Assist users with email, data, and productivity applications within a Citrix environment
Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday; create accounts and reset passwords as needed
Support other IT tasks as needed
Holiday coverage is shared on a rotating basis; employees work assigned holidays as business needs require

Requirements

1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications
Strong troubleshooting skills with working knowledge of Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange, and Active Directory
Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support
Excellent written and verbal communication skills for guiding end users over the phone and by email
Proactive approach with the ability to work with minimal supervision
Ability to prioritize, multitask, and operate under time constraints
Quick to learn and integrate new practices into troubleshooting processes
Flexible and adaptable to changing expectations and requirements
Ability to collaborate with peers and hold teammates accountable to achieve success
On-site travel to our Salt Lake City, UT office location

Technologies

Windows 10
Microsoft Office (2013/2016/2019)
Citrix
Exchange
Active Directory
PointClickCare
Net Health
Workday

Additional Information

Salary: $20.00 – $22.00 per hour, DOE with a $1 differential for night hours
Position Type: Full-time
Schedule: Monday through Friday, 2:00 PM to 10:30 PM
Location: On-site at our Service Center in Midvale, UT (Salt Lake City area)
Pre-employment background screening required

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