IT Help Desk

Ensign Services is hiring for an on-site IT Help Desk role in the Salt Lake City area. You will respond to incoming support calls and emails, delivering a solid customer service experience while troubleshooting hardware and software issues. This is a full-time, on-site position based at our Midvale, UT Service Center with no remote options.

Benefits

• Medical, dental, and vision coverage
• Company-provided life insurance
• 401(k) with company match
• Sick and vacation plans
• Professional growth opportunities through the Learning Management System, plus training sessions and seminars

Responsibilities

• Respond to incoming support phone calls and emails, delivering a positive customer service experience while meeting performance standards
• Troubleshoot remote desktops, laptops, printers, and other hardware peripherals
• Assist users with email, data, and productivity applications within a Citrix environment
• Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday; create accounts and reset passwords as needed
• Support other IT tasks as needed
• Holiday coverage is shared on a rotating basis; employees work assigned holidays as business needs require

Requirements

• 1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications
• Strong troubleshooting skills with working knowledge of Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange, and Active Directory
• Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support
• Excellent written and verbal communication skills for guiding end users over the phone and by email
• Proactive approach with the ability to work with minimal supervision
• Ability to prioritize, multitask, and operate under time constraints
• Quick to learn and integrate new practices into troubleshooting processes
• Flexible and adaptable to changing expectations and requirements
• Ability to collaborate with peers and hold teammates accountable to achieve success
• On-site travel to our Salt Lake City, UT office location

Technologies

• Windows 10
• Microsoft Office (2013/2016/2019)
• Citrix
• Exchange
• Active Directory
• PointClickCare
• Net Health
• Workday

Additional Information

• Salary: $20.00 – $22.00 per hour, DOE with a $1 differential for night hours
• Position Type: Full-time
• Schedule: Monday through Friday, 2:00 PM to 10:30 PM
• Location: On-site at our Service Center in Midvale, UT (Salt Lake City area)
• Pre-employment background screening required