Premier Support Jobs

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1d ago

Technical Support Engineer 2, Premier

Datadog San Francisco, CA

San Francisco, CA

1d ago

$81k - $119k/yr Full time Customer Support Datadog Help Desk Support

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Job Description

Datadog seeks a Technical Support Engineer 2, Premier in San Francisco, CA (hybrid) to assist Premier customers with technical questions, engage in calls and product demos, support side projects, and drive product conversations in a fast-paced environment.

Responsibilities

Handle client requests via phone, chat, and tickets on a fast-moving Premier support team while helping customers maximize how they use the platform
Build and nurture relationships with Premier Customers, working closely to understand their unique environment
Reproduce issues and investigate Datadog's 600+ integrations
Create and expand documentation and knowledge-base articles across a range of technologies
Guide product conversations based on insights gathered from client interactions
Join regular health-check meetings with Premier Customers
Work from a Datadog office 3 to 5 days per week

Requirements

2+ years of multi-channel technical support experience at a SaaS company
Some programming experience and a working knowledge of Linux
Self-motivated, detail-oriented, and committed to continuous learning
Strong critical thinking with a client-centric mindset
Decisive but know when to escalate
Previous Premium or Enterprise technical support experience
Familiar with current infrastructure and monitoring technologies
Willing to work a rotating schedule including weekend availability

Technologies

Linux

Benefits

Comprehensive onboarding program
Generous global benefits
Mentorship and buddy program across the department for internal networking
New hire equity (RSUs) and Employee Stock Purchase Plan (ESPP)
Ongoing professional development, product training, and clear career progression
Inclusive culture with opportunities to participate in Community Guilds and Inclusion Talks

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