Datadog

Datadog Support Jobs

3 jobs found

11d ago

Technical Support Engineer

GRAX Inc. Boston, MA 🇺🇸 Remote

Boston, MA

11d ago

$125k - $145k/yr Full time Application Support AWS Aws Ec2

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Job Description

Technical Support Engineer supports GRAX Inc.’s Salesforce backup, archive, and restore products by owning customer cases from intake through resolution, including escalation and follow-up.

Responsibilities

Deliver technical assistance to customers via email and screenshare
Handle cases end-to-end: triage, reproduction, debugging, escalation to Engineering, and resolution
Provide workarounds and communicate long-term fixes back to customers
Manage and prioritize a queue of cases, including long-running issues
Recommend preventive maintenance and configuration changes to improve usability, performance, and customer satisfaction
Join a 24/7/365 on-call rotation for emergency support and coordinate incident communications
Create and maintain documentation and knowledge base content from customer interactions
Share best practices with the team and help newer team members ramp up on technical topics
Propose improvements to Support workflows and processes
Route customer feedback and recurring pain points to Product and Engineering to inform features and fixes

Requirements

3+ years of experience in a customer-facing technical support role
Hands-on Salesforce.com experience as a user, admin, or developer
Working knowledge of AWS services including EC2, S3, RDS, IAM, and VPC/networking, with the ability to debug configuration and connectivity issues in customer environments
Proficiency using logging and metrics tools (for example, DataDog) to triage issues and confirm resolutions
Experience managing cases end-to-end, including writing bug reports for Engineering handoff
Experience writing support content or product documentation
Ability to explain complex technical topics clearly to customers and coworkers across varying technical levels (writing and verbal)
Strong organizational skills with a customer-oriented approach to prioritizing a changing case queue, plus a calm, methodical approach to emergent issues
Comfort working independently in a fully remote environment

Technologies

Salesforce.com
AWS services (EC2, S3, RDS, IAM, VPC/networking)
DataDog
Logging and metrics services

Preferred Qualifications

Scripting or programming proficiency (JavaScript, Apex, SQL, bash, or similar)
Experience with REST/SOAP APIs and CLI tooling
Experience deploying and debugging cloud-based applications, especially on AWS
Understanding of public cloud architecture and network design
Experience with Azure or other public cloud platforms
Cloud certifications (for example, AWS Cloud Practitioner)
Familiarity with Linux

Benefits

Fully remote
Flexible PTO
Healthcare, dental, vision, and life insurance coverage
401k

Location: Boston, MA (remote) • Salary: USD 125,000 - 145,000 per year • Experience: 3+ years

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1mo ago

Technical Support Engineer 2, Premier

Datadog Denver, CO

Denver, CO

1mo ago Closed

$81k - $108k/yr Full time Application Support Customer Support Datadog

This position is no longer accepting applications (closed Aug 28, 2026).

Job Description

Datadog offers a people-first, growth-oriented environment for Premier clients. This Technical Solutions role centers on multi-channel support for Premier customers, tackling technical questions, reproducing issues across 600+ integrations, and engaging in cadence calls, demos, and side projects within a fast-paced setting. Based in Denver, CO with hybrid work options, this role provides a clear path for professional development and meaningful collaboration.

Benefits

Best-in-breed onboarding to ramp quickly
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Responsibilities

Respond to client requests via phone, chat, and tickets on a fast-paced team while educating clients on platform usage
Develop relationships with Premier Customers to understand their unique environments
Reproduce issues and investigate across the 600+ Datadog integrations
Build out documentation and knowledge articles for a variety of technologies
Drive product conversations based on needs and problems learned during client interactions
Participate in routine health check meetings with Premier Customers
Work from a Datadog office 3 - 5 days per week

Requirements

2+ years of multi-channel technical support experience at a SaaS company
A tinkerer with some programming experience and a basic knowledge of Linux
Self-motivated, detail-attentive, and a commitment to continuous learning
Critical thinker with a client-centric approach
Decision maker who knows when to escalate
Experience in Premium/Enterprise technical support roles
Knowledge of current infrastructure and monitoring solutions and technologies
Ability to work a rotating schedule that includes weekend availability

Technologies

Linux

Compensation and Work Arrangement

Salary: USD 81,000 - 108,000 per year

Location: Denver, CO (hybrid)

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1mo ago

Technical Support Engineer 2, Premier

Datadog San Francisco, CA

San Francisco, CA

1mo ago Closed

$81k - $119k/yr Full time Customer Support Datadog Help Desk Support

This position is no longer accepting applications (closed Aug 20, 2026).

Job Description

Datadog seeks a Technical Support Engineer 2, Premier in San Francisco, CA (hybrid) to assist Premier customers with technical questions, engage in calls and product demos, support side projects, and drive product conversations in a fast-paced environment.

Responsibilities

Handle client requests via phone, chat, and tickets on a fast-moving Premier support team while helping customers maximize how they use the platform
Build and nurture relationships with Premier Customers, working closely to understand their unique environment
Reproduce issues and investigate Datadog's 600+ integrations
Create and expand documentation and knowledge-base articles across a range of technologies
Guide product conversations based on insights gathered from client interactions
Join regular health-check meetings with Premier Customers
Work from a Datadog office 3 to 5 days per week

Requirements

2+ years of multi-channel technical support experience at a SaaS company
Some programming experience and a working knowledge of Linux
Self-motivated, detail-oriented, and committed to continuous learning
Strong critical thinking with a client-centric mindset
Decisive but know when to escalate
Previous Premium or Enterprise technical support experience
Familiar with current infrastructure and monitoring technologies
Willing to work a rotating schedule including weekend availability

Technologies

Linux

Benefits

Comprehensive onboarding program
Generous global benefits
Mentorship and buddy program across the department for internal networking
New hire equity (RSUs) and Employee Stock Purchase Plan (ESPP)
Ongoing professional development, product training, and clear career progression
Inclusive culture with opportunities to participate in Community Guilds and Inclusion Talks

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Datadog Support Jobs

Technical Support Engineer

Technical Support Engineer 2, Premier

Technical Support Engineer 2, Premier

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