Technical Support Engineer 2, Premier

Datadog offers a people-first, growth-oriented environment for Premier clients. This Technical Solutions role centers on multi-channel support for Premier customers, tackling technical questions, reproducing issues across 600+ integrations, and engaging in cadence calls, demos, and side projects within a fast-paced setting. Based in Denver, CO with hybrid work options, this role provides a clear path for professional development and meaningful collaboration.

Benefits

• Best-in-breed onboarding to ramp quickly
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Responsibilities

• Respond to client requests via phone, chat, and tickets on a fast-paced team while educating clients on platform usage
• Develop relationships with Premier Customers to understand their unique environments
• Reproduce issues and investigate across the 600+ Datadog integrations
• Build out documentation and knowledge articles for a variety of technologies
• Drive product conversations based on needs and problems learned during client interactions
• Participate in routine health check meetings with Premier Customers
• Work from a Datadog office 3 - 5 days per week

Requirements

• 2+ years of multi-channel technical support experience at a SaaS company
• A tinkerer with some programming experience and a basic knowledge of Linux
• Self-motivated, detail-attentive, and a commitment to continuous learning
• Critical thinker with a client-centric approach
• Decision maker who knows when to escalate
• Experience in Premium/Enterprise technical support roles
• Knowledge of current infrastructure and monitoring solutions and technologies
• Ability to work a rotating schedule that includes weekend availability

Technologies

• Linux

Compensation and Work Arrangement

Salary: USD 81,000 - 108,000 per year

Location: Denver, CO (hybrid)