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2 jobs found

2d ago

Help Desk Technician

The Wilson Group K23, LLC Pittsburgh, PA

Pittsburgh, PA

2d ago

$45k - $45k/yr Full time Dhcp Help Desk Help Desk Support

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Job Description

The Help Desk Technician serves as the frontline support contact for the service department, resolving customer issues and ensuring every ticket reaches complete closure.

Responsibilities

Answer incoming support calls promptly and professionally.
Create an accurate service ticket for every customer issue, documenting the problem, related equipment, and all relevant details.
Troubleshoot technical issues during the call, including print, copy, scan, and fax problems.
Address print drivers and print queue issues and resolve basic network connectivity problems (when applicable).
Follow up on each ticket to confirm the customer’s issue is fully resolved, document outcomes, and ensure tickets are carried through to closure.
Maintain full ownership of problems without relying on customers to find their own solutions; work the issue until resolved or properly escalated.
Escalate appropriately when field technician or management involvement is needed, providing complete documentation.
Dispatch technicians as required and stay responsible for escalated tickets until they are fully closed.
Notify sales representatives when a customer issue is resolved, as appropriate for account visibility.
Provide support for interactive display systems and camera security systems (Verkada and Rhombus) as needed; expand knowledge across product lines.
Maintain internal documentation and knowledge base articles to support team efficiency.
Prepare returned equipment by performing a secure data wipe (hard drive sanitization) on machines returning from customers to the warehouse.
Install data collection agents (DCAs) on customer machines and troubleshoot them to ensure meter reads and usage data are captured accurately.

Requirements

1 to 2 years of help desk, IT support, or technical customer service experience (or an equivalent combination of education and experience).
Working knowledge of Windows operating systems.
Working knowledge of print drivers and basic networking concepts, including TCP/IP, DHCP, and printer connectivity.
Clear, professional communication skills, including the ability to explain technical solutions in plain language.
Strong organization and follow-through, with comfort managing multiple open tickets at once.

Technologies

Windows operating systems
TCP/IP
DHCP
Verkada
Rhombus
Data collection agents (DCAs)

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

Preferred Qualifications

Experience supporting copiers or multifunction devices (or other office technology equipment).
Familiarity with interactive displays or classroom technology.
Experience with Verkada, Rhombus, or other video security platforms.
CompTIA A+, Network+, or equivalent certification.

Location and Pay

Work location: In person, Pittsburgh, PA
Salary: USD 45,000 per year

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20d ago

Computer Desktop Support Specialist

ASAP/NetSource Brooklyn, NY

Brooklyn, NY

20d ago

$24 - $26/hr Contract Application Support Desktop Support End User Support

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Job Description

ASAP/NetSource is hiring a Computer Desktop Support Specialist for an onsite role in Brooklyn, NY supporting a medical facility’s end users during normal business hours.

Responsibilities

Handle end-user tickets related to hardware, software, and networking
Walk users through installing applications and computer peripherals (for example, printers and scanners)
Ask targeted questions to help diagnose issues and identify the root cause
Provide clear, step-by-step guidance to resolve user problems
Perform remote troubleshooting when appropriate
Test alternate approaches and pathways until the issue is resolved
Customize desktop applications to align with user needs
Document technical problems and solutions in support logs
Escalate unresolved cases to the next level of support personnel
Follow up with clients to confirm systems are functioning properly
Collect customer feedback and note potential product requests
Help create technical documentation and manuals

Requirements

Proven experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
Hands-on experience supporting Windows, Linux, and Mac OS environments
Working knowledge of office automation tools and computer peripherals such as printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to conduct remote troubleshooting and deliver clear instructions
Strong problem-solving and multitasking skills
Customer-oriented communication and attitude
Willingness to accept an initial 2-week paid trial period to demonstrate interest and qualification
Vaccinated (no end date listed)

Technology Stack

Windows
Linux
Mac OS
Printers
Scanners

Job Details

Location: Brooklyn, NY (onsite / in person)
Schedule: Mon - Fri during normal business hours
Employment type: Contract
Pay: USD $24 - $26 per hour

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Print Support Jobs

Help Desk Technician

Computer Desktop Support Specialist

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