Computer Desktop Support Specialist

ASAP/NetSource is hiring a Computer Desktop Support Specialist for an onsite role in Brooklyn, NY supporting a medical facility’s end users during normal business hours.

Responsibilities

• Handle end-user tickets related to hardware, software, and networking
• Walk users through installing applications and computer peripherals (for example, printers and scanners)
• Ask targeted questions to help diagnose issues and identify the root cause
• Provide clear, step-by-step guidance to resolve user problems
• Perform remote troubleshooting when appropriate
• Test alternate approaches and pathways until the issue is resolved
• Customize desktop applications to align with user needs
• Document technical problems and solutions in support logs
• Escalate unresolved cases to the next level of support personnel
• Follow up with clients to confirm systems are functioning properly
• Collect customer feedback and note potential product requests
• Help create technical documentation and manuals

Requirements

• Proven experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
• Hands-on experience supporting Windows, Linux, and Mac OS environments
• Working knowledge of office automation tools and computer peripherals such as printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to conduct remote troubleshooting and deliver clear instructions
• Strong problem-solving and multitasking skills
• Customer-oriented communication and attitude
• Willingness to accept an initial 2-week paid trial period to demonstrate interest and qualification
• Vaccinated (no end date listed)

Technology Stack

• Windows
• Linux
• Mac OS
• Printers
• Scanners

Job Details

• Location: Brooklyn, NY (onsite / in person)
• Schedule: Mon - Fri during normal business hours
• Employment type: Contract
• Pay: USD $24 - $26 per hour