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IT Support Associate II, OTS

Amazon.com Services LLC Carrollton, TX

Carrollton, TX

Today

$23 - $37/hr Full time Amazon Web Services Ccna Cisco

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Job Description

Amazon Operations facilities depend on IT systems that stay reliable across multiple sites, and this role helps keep those environments running. As an IT Support Associate II (OTS), you will support a defined geographic area by diagnosing and resolving technical issues across several IT disciplines, while also working with both onsite and remote customers.

What you’ll do

Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities.
Handle support requests and follow established procedures across the network.
Assist with training new hires.
Continue learning new technologies to support evolving environments.
Support customers across multiple buildings in the area, plus remote customers.
Travel within your local or regional area to support customers.

Basic qualifications

Experience troubleshooting integrated and interdependent computer systems.
Experience working in a dynamic environment with a strong focus on customer service.
Physical capability to lift up to 49 pounds, stand/walk during shifts up to 12 hours, and frequently push, pull, squat, bend, and reach.
1+ years of Windows, Mac, or Linux operating systems support experience, or equivalent experience.

Technologies you’ll work with

Windows, Mac, Linux (including Redhat)
AWS
CompTIA A+, CompTIA Network+
Cisco, CCNA
Microsoft hardware

Preferred qualifications

CompTIA A+, CompTIA Network+, or Cisco/CCNA
Linux (Redhat)
Microsoft hardware installation
AWS
Other industry-relevant certifications

Compensation and location

Location: Carrollton, TX (onsite)
Pay: USD 23.50 - 37.74 per hour
Final starting pay will be based on experience, qualifications, and location.

Benefits

Comprehensive healthcare benefits starting on Day 1
Matching 401(k) program (401(k) matching)
Up to 20 weeks of paid parental leave
EAP
Mental Health Support
Medical Advice Line

Workplace dress code

Casual dress code at each of our locations: jeans, t-shirts, safety shoes, and at times a neon safety vest

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