Carrollton, TX

Support Jobs in Carrollton, TX

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Today

Service Desk Analyst II

MB2 Dental Carrollton, TX

Carrollton, TX

Today

Full time Application Support Comptia Comptia A+

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Job Description

Support end users and partner practices by diagnosing and resolving service desk issues across hardware, networking, access, and dental practice systems.

Responsibilities

Answer inbound service desk calls and resolve end-user IT issues for remote partner offices and onsite users; log every interaction in Issuetrak.
Manage a daily ticket queue by prioritizing tickets based on priority and age, following up until resolution, and documenting steps clearly for handoff.
Provide desk-side support at headquarters (walk-up) and assist during company events as needed.
Troubleshoot and repair desktops, laptops, monitors, printers, scanners, and imaging sensors, including driver, BIOS, and system file repairs plus equipment replacements.
Triage practice-management and imaging software issues, including connectivity, login, and X-ray image problems; examples include Dentrix, Eaglesoft, and Dexis.
Escalate software issues to the appropriate vendor for resolution when required.
Resolve account, password, and access problems, including VPN, Splashtop remote access, remote PCs, virtual machines, and shared drives.
Troubleshoot office outages and network problems such as internet, Wi-Fi, firewall and switch issues, server problems, and battery backup concerns; coordinate with internet providers and vendors when needed.
Request vendor on-site (dispatch) support by writing the scope of work, scheduling with the office manager, confirming completion, and closing the request.
Submit and track hardware replacement requests, including quotes, approvals, delivery tracking, and keeping the practice updated throughout.
Escalate complex issues to Operations, Infrastructure, Field Services, or other teams with complete notes; maintain ownership of the user relationship until the issue is resolved.
Participate in an on-call and overtime rotation to support practices outside regular hours.
Attend staff meetings to recommend IT performance optimizations and help prevent repeat issues.
Collaborate with internal departments to ensure IT needs are met.
Perform additional duties as assigned to support evolving business needs.

Requirements

CompTIA A+ and CompTIA Net+ certifications OR 5+ years of experience in IT performance analysis and end-user support in the health industry.
Ability to lift up to 75 lbs and assist with equipment setup and relocation.
Proficiency with CRM and task management software.
Exceptional analytical and problem-solving skills.
Advanced collaboration, communication, and interpersonal skills.
Excellent organizational and time management skills.

Technologies

Issuetrak, Dentrix, Eaglesoft, Dexis
VPN, Splashtop
macOS
CompTIA A+, CompTIA Net+

Benefits

Medical, dental, vision, and life insurance
Short- and long-term disability
PTO
Paid holidays
Traditional and Roth 401(k) options
More

Preferred Qualifications

Working knowledge of macOS or a related Apple certification (advantageous for supporting Apple end users).
Prior experience in a dental or healthcare setting, including familiarity with dental practice management and imaging systems (asset).

Location: Carrollton, TX (onsite)

Minimum Experience: 5 years

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6d ago

Help Desk Technician

IGHTY Support Carrollton, TX

Carrollton, TX

6d ago

$20 - $30/hr Full time Active Directory Customer Service Customer Support

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Job Description

Support and troubleshoot end-user technology in a fast-moving help desk environment.

Responsibilities

Provide customer-focused IT help desk, desktop support, and hardware support for Windows and macOS devices
Troubleshoot issues across Microsoft Office, operating systems, software applications, and related hardware
Diagnose and resolve equipment, software, and network problems while recording findings and outcomes
Manage support requests using help desk systems and maintain accurate customer support ticket documentation
Support computer networking and IT infrastructure including LAN, VPN, firewall, DNS, and TCP/IP with TCP connectivity
Assist with Active Directory tasks, computer management, and Group Policy Objects (GPO)
Work with Microsoft Windows Server and escalate complex issues as needed
Support Linux and other operating systems while helping maintain reliable access to devices and services
Resolve user-impacting issues promptly to minimize downtime and disruption

Requirements

Experience or demonstrated ability in IT support, help desk operations, technical troubleshooting support, and customer service
Working knowledge of Windows, computer hardware, software troubleshooting, and network troubleshooting
Strong communication and analysis skills, with the ability to explain technical steps clearly to users
Familiarity with Active Directory, GPO, Microsoft Windows Server, Linux, DNS, TCP/IP, LAN, VPN, and firewall
Experience supporting macOS, mobile devices, Microsoft Office, and varied operating systems

Tools & Technologies

Windows, macOS
Microsoft Office
Active Directory, Group Policy Objects (GPO), Microsoft Windows Server
Linux
LAN, VPN, firewall, DNS, TCP/IP
Help desk systems, customer support ticket management

Pay & Schedule

Pay: USD $20.00–$30.00 per hour
Schedule: 40.0–45.0 hours per week

Work Location

Location: Carrollton, TX
Work style: Onsite (in person)

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1mo ago

Service Desk Analyst

MB2 Dental Carrollton, TX

Carrollton, TX

1mo ago Closed

Full time Comptia Computer Skills End User Support

This position is no longer accepting applications (closed Nov 3, 2026).

Job Description

MB2 Dental is hiring a Service Desk Analyst to help keep end-user IT systems running smoothly across onsite teams in Carrollton, TX and remote partner offices. In this role, you will troubleshoot equipment and software issues, support daily practice operations, and help improve how the service desk tracks and resolves requests.

You will focus on assessing problems, prioritizing fixes, and coordinating with stakeholders and vendors when issues involve partner locations. The position also includes hands-on work to install, update, and maintain practice management systems, along with documenting processes and contributing recommendations that reduce recurring IT problems.

Responsibilities

Handle incoming end-user IT issues for both remote partner offices and onsite users
Prioritize IT concerns, resolve issues when possible, and escalate to the appropriate stakeholders
Perform installations, updates, and ongoing maintenance for practice management systems
Work with vendors to troubleshoot and resolve issues impacting remote partner office operations
Document processes and maintain accurate service desk records
Participate in staff meetings to recommend optimizations for IT performance and help prevent future problems
Collaborate with internal departments to ensure IT needs are addressed
Complete additional duties as assigned to support evolving business needs

Requirements

CompTIA A+ and Net+ certifications, or at least 3 years of experience in IT performance analysis and end-user support (healthcare industry experience is a plus)
Experience working at Tier 2 or higher in a service desk or technical support environment
Ability to lift up to 75 lbs. and assist with equipment setup and relocation as needed
Proficiency with CRM and task management software
Strong analytical and problem-solving skills
Advanced collaboration, communication, and interpersonal abilities
Excellent organization and time management skills
macOS experience or certification is highly preferred, especially for supporting end users using Apple products and services
Dental support experience is a plus, including familiarity with dental practice management systems and related technologies

Technologies

CompTIA A+
CompTIA Net+
CRM
Task management software
macOS

Benefits

Medical/dental/vision/life insurance
Short- and long-term disability
PTO
Paid holidays
Traditional and Roth 401(k) options

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2mo ago

IT Support Associate II, OTS

Amazon.com Services LLC Carrollton, TX

Carrollton, TX

2mo ago Closed

$23 - $37/hr Full time Amazon Web Services Ccna Cisco

This position is no longer accepting applications (closed Sep 26, 2026).

Job Description

Amazon Operations facilities depend on IT systems that stay reliable across multiple sites, and this role helps keep those environments running. As an IT Support Associate II (OTS), you will support a defined geographic area by diagnosing and resolving technical issues across several IT disciplines, while also working with both onsite and remote customers.

What you’ll do

Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities.
Handle support requests and follow established procedures across the network.
Assist with training new hires.
Continue learning new technologies to support evolving environments.
Support customers across multiple buildings in the area, plus remote customers.
Travel within your local or regional area to support customers.

Basic qualifications

Experience troubleshooting integrated and interdependent computer systems.
Experience working in a dynamic environment with a strong focus on customer service.
Physical capability to lift up to 49 pounds, stand/walk during shifts up to 12 hours, and frequently push, pull, squat, bend, and reach.
1+ years of Windows, Mac, or Linux operating systems support experience, or equivalent experience.

Technologies you’ll work with

Windows, Mac, Linux (including Redhat)
AWS
CompTIA A+, CompTIA Network+
Cisco, CCNA
Microsoft hardware

Preferred qualifications

CompTIA A+, CompTIA Network+, or Cisco/CCNA
Linux (Redhat)
Microsoft hardware installation
AWS
Other industry-relevant certifications

Compensation and location

Location: Carrollton, TX (onsite)
Pay: USD 23.50 - 37.74 per hour
Final starting pay will be based on experience, qualifications, and location.

Benefits

Comprehensive healthcare benefits starting on Day 1
Matching 401(k) program (401(k) matching)
Up to 20 weeks of paid parental leave
EAP
Mental Health Support
Medical Advice Line

Workplace dress code

Casual dress code at each of our locations: jeans, t-shirts, safety shoes, and at times a neon safety vest

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2mo ago

IT Desktop Support Analyst

TreeHouse Foods Carrollton, TX

Carrollton, TX

2mo ago Closed

$64k - $95k/yr Full time Active Directory End User Support Hardware Support

This position is no longer accepting applications (closed Sep 23, 2026).

Job Description

The IT Desktop Support Analyst provides hands-on client-side IT support at a Northlake, TX manufacturing facility. This role serves as a key contact for IT issues, partners with IT and business teams, and focuses on keeping plant systems and day-to-day operations running smoothly.

Role Location and Schedule

Employment type: Full time
Work model: Onsite
Location: Carrollton, TX (onsite), with the manufacturing facility/site referenced in the role description as Northlake, TX
Travel: Travel is required to other sites on occasion

Compensation

Annual salary range: USD 63,500 - 95,300
Additional compensation (where applicable): For certain roles, eligibility may include annual discretionary merit compensation, bonus, and equity pay

Key Responsibilities

Provide day-to-day IT support for hardware, software, and network-related issues
Troubleshoot and resolve technical problems to minimize downtime and maintain productivity
Support plant systems, including collaboration with external vendors when required
Manage site-level incidents and act as an escalation point for complex issues
Ensure cybersecurity compliance through system updates, patching, and ongoing maintenance
Configure and deploy equipment for new hires and onboarding activities
Maintain accurate hardware inventory and manage equipment lifecycle
Collaborate with IT and business partners to improve processes and system performance
Document systems, processes, and resolutions to support ongoing operations

Work is performed in a manufacturing environment, with interaction across both office settings and the plant floor.

Required Qualifications

Education: Associate’s degree in Information Technology or a related field
Experience: Minimum of six years of broad-based computer and network support in a Microsoft environment
Proficiency with Microsoft Office and Microsoft workstation operating systems
Experience supporting Windows-based domains (W2K/W2K3 or newer environments)
Strong knowledge of current technology trends and best practices
Demonstrated ability to troubleshoot and resolve technical issues in a fast-paced environment
Communication and service: Strong communication and customer service skills

Technologies

Microsoft Office
Microsoft workstation operating systems
Windows-based domains
W2K, W2K3
Microsoft environment

Benefits

Competitive compensation and benefits program with no waiting period (eligible from the first day)
401(k) program with 5% employer match and 100% vesting as soon as you enroll
Comprehensive paid time off, including immediate access to four weeks of vacation, five sick days, parental leave, and 11 company holidays (including two floating holidays)
Paid training, tuition reimbursement, and educational platform DevelopU with more than 10,000 free courses
Inclusive environment with opportunities to build relationships, including participation in Employee Resource Groups
Access to wellness and employee assistance programs

What You Gain

Eligibility for benefits from day one with no waiting period
401(k) support with 5% employer match and 100% vesting upon enrollment
Paid time off including four weeks of vacation (immediate access), five sick days, parental leave, and 11 company holidays
Career development support through paid training, tuition reimbursement, and DevelopU
Wellness and employee assistance programs

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Support Jobs in Carrollton, TX

Service Desk Analyst II

Help Desk Technician

Service Desk Analyst

IT Support Associate II, OTS

IT Desktop Support Analyst

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