Satellite Systems Support Jobs

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Lead, Technical Support Engineer (Wideband Global SATCOM)

L3Harris Technologies Colorado Springs, CO

Colorado Springs, CO

Today

$88k - $163k/yr Full time Incident Management Information Technology It PostgreSQL

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Job Description

Lead Technical Support Engineer role supporting the WSOTS II contract as a Wideband Global Satellite (WGS) subject matter expert, with primary focus on Global SATCOM Configuration Control Element (GSCCE) operations.

Responsibilities

Provide expert technical assistance, analysis, and informal training for the WGS satellite system and GSCCE.
Act as a recognized technical authority for GSCCE operations, including troubleshooting and performance improvement.
Support operators and mission partners with clear, accurate, actionable technical guidance.
Lead troubleshooting for GSCCE-related issues, anomalies, and operational deficiencies.
Diagnose and resolve routine GSCCE issues with a target resolution time of within 4 hours.
Escalate complex issues within 1 hour after determining higher-level support is needed.
Maximize independent resolution prior to escalation through technical analysis, system review, and coordination.
Record troubleshooting steps, findings, and corrective actions in the appropriate system log within 48 hours of issue resolution.

Requirements

Active Top-Secret security clearance; ability to obtain SCI.
Education: Bachelor’s Degree.
Experience: minimum 9 years of prior relevant experience.
Degree/experience substitution options:
- Graduate Degree plus minimum 7 years relevant experience.
- In lieu of a degree, minimum 13 years relevant experience.
Relevant experience includes WGS/GSCCE operations, including 2 years minimum system administrator experience with Windows and a Virtual Machine environment.
DoD 8140.01/8570.01-M IAT Level 2 certification (example: Security+).
Ability to travel up to 20%.

Technologies

Windows
Virtual Machine
Linux
SQL
Postgres
Microsoft Office

Preferred Additional Skills

Experience with SATCOM apportionment planning and allocation processes across ground, space, and control networks, including operational control of sub-networks for apportioned SATCOM resources.
Working knowledge of Linux, SQL, and Postgres.
Strong skill set with Microsoft Office applications.
Working knowledge of cybersecurity requirements.
Previous experience supporting DoD/government customers.
Demonstrated ability to work and grow in a dynamic, fast-paced, team-oriented environment.
Experience developing, planning, operating, controlling, and/or managing military or commercial SATCOM systems and software.

Examples of Systems and Software (Not Limited To)

DoD Teleports and Gateways
Service Teleports and Gateways
Commercial Teleports and Gateways
Satellite Communications Operations Centers and/or Watch Offices

Benefits

Health and disability insurance
401(k) match
Flexible spending accounts
EAP
Education assistance
Parental leave
Paid time off
Company-paid holidays

Location: Colorado Springs, CO (onsite)

Salary Range (Colorado): USD 87,500 - 162,500 per yearly

Application Deadline: 12/31/2026

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