Information Technology It

Information Technology It Support Jobs

11 jobs found

1d ago

Help Desk Customer Service

Ritex Real Estate LLC Houston, TX

Houston, TX

1d ago

$30 - $40/hr Full time Application Support Customer Service Customer Support

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Job Description

The Help Desk Customer Service role at Ritex Real Estate LLC focuses on delivering accurate, timely technical assistance to internal teams and external clients. This onsite position in Houston, TX supports day-to-day IT needs by troubleshooting hardware and software, resolving issues, and maintaining complete documentation in a ticketing system.

Key Responsibilities

Act as the first point of contact for users requesting technical assistance through phone, email, or chat.
Diagnose and resolve technical issues involving hardware and software, including operating systems, applications, and networking problems.
Answer support queries and guide users through step-by-step solutions.
Troubleshoot problems related to computers, printers, networking, and other peripherals.
Install, configure, and maintain software, hardware, and network systems.
Escalate unresolved cases to higher-level support teams or vendors when needed.
Record all support requests, resolutions, and configuration details in a ticketing system (e.g., Zendesk, ServiceNow).
Maintain familiarity with company systems and technologies to provide effective resolutions.
Provide end-user guidance and basic IT training for core functions, software, and tools.
Collaborate with other IT teams to support smooth integration of systems and software.
Assist with system updates, patches, and routine maintenance.
Monitor and track service requests and ensure issues are resolved within established SLAs.
Stay current on technology trends and support improvements to internal IT processes and procedures.

Required Qualifications

1 to 2 years of help desk or technical support experience (entry-level candidates with relevant training may be considered).
Familiarity with Windows, macOS, and Linux, along with office productivity tools such as Microsoft Office and Google Workspace.
Basic understanding of networking principles.
Strong diagnostic capability and experience troubleshooting hardware, software, and network issues.
Excellent verbal and written communication skills for assisting users with technical problems.
Ability to deliver high-quality customer service with a positive, professional demeanor.
Capacity to manage multiple requests, prioritize tasks, and work effectively under pressure.
Accuracy in documenting issues and solutions in the ticketing system.
Ability to work collaboratively as part of an IT team.

Technologies

Windows
macOS
Linux
Microsoft Office
Google Workspace
Zendesk
ServiceNow

Location and Compensation

Location: Houston, TX (onsite)

Pay: USD 30–40 per hour

Minimum Experience: 1 years

Benefits

Competitive salary
Health insurance (medical, dental, vision)
Paid time off (vacation, sick days, holidays)
Retirement plan (e.g., 401k)
Professional development opportunities
Remote work options (if applicable)

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4d ago

Tier 1 Help Desk

Accenture Federal Services Colorado Springs, CO

Colorado Springs, CO

4d ago

$89k - $170k/yr Full time Active Directory Application Security Argocd

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Job Description

Support the first line of technical assistance for employees and customers in an Agile IT environment.

Responsibilities

Respond to incoming help desk requests via phone, email, chat, or the ticketing system
Perform Tier 1 troubleshooting for hardware, software, network, and account related issues
Document each interaction, including steps taken and resolution details, directly in the ticketing system
Resolve issues when possible; for unresolved or complex problems, escalate to Tier Two or specialized support teams
Assist with password resets, account unlocks, and basic user administration tasks
Walk users through step-by-step solutions in a clear and patient manner
Follow established procedures, SLAs, and escalation paths
Monitor system alerts and report potential issues to senior staff
Participate in Agile ceremonies as required, including standstands, retros, and sprint planning

Requirements

1+ year experience supporting a technical Help Desk, including work with Active Directory and User Permissions, software patch management, computer hardware, operating systems, and/or common business applications
Demonstrated ability to troubleshoot basic technical issues using documented procedures
Ability to meet DoD 8570 IAT II requirements by obtaining Security+ or higher within 90 days of hire
Active TS/SCI clearance or higher required

Technologies

Active Directory
Security+
Linux scripting
GitLab
Jira
Confluence
ArgoCD
AWS
Terraform
Kubernetes

Bonus Points

Experience with Linux scripting, GitLab, Jira & Confluence, ArgoCD, AWS, Terraform, Kubernetes, and/or Agile practices
CompTIA A+ or Network+ (or similar certifications)
Strong communication skills and a customer first mindset

Location & Salary

Location: Colorado Springs, CO (onsite)
Salary: USD 89,000 - 170,200 per year

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5d ago

Lead, Technical Support Engineer (Wideband Global SATCOM)

L3Harris Technologies Colorado Springs, CO

Colorado Springs, CO

5d ago

$88k - $163k/yr Full time Incident Management Information Technology It PostgreSQL

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Job Description

Lead Technical Support Engineer role supporting the WSOTS II contract as a Wideband Global Satellite (WGS) subject matter expert, with primary focus on Global SATCOM Configuration Control Element (GSCCE) operations.

Responsibilities

Provide expert technical assistance, analysis, and informal training for the WGS satellite system and GSCCE.
Act as a recognized technical authority for GSCCE operations, including troubleshooting and performance improvement.
Support operators and mission partners with clear, accurate, actionable technical guidance.
Lead troubleshooting for GSCCE-related issues, anomalies, and operational deficiencies.
Diagnose and resolve routine GSCCE issues with a target resolution time of within 4 hours.
Escalate complex issues within 1 hour after determining higher-level support is needed.
Maximize independent resolution prior to escalation through technical analysis, system review, and coordination.
Record troubleshooting steps, findings, and corrective actions in the appropriate system log within 48 hours of issue resolution.

Requirements

Active Top-Secret security clearance; ability to obtain SCI.
Education: Bachelor’s Degree.
Experience: minimum 9 years of prior relevant experience.
Degree/experience substitution options:
- Graduate Degree plus minimum 7 years relevant experience.
- In lieu of a degree, minimum 13 years relevant experience.
Relevant experience includes WGS/GSCCE operations, including 2 years minimum system administrator experience with Windows and a Virtual Machine environment.
DoD 8140.01/8570.01-M IAT Level 2 certification (example: Security+).
Ability to travel up to 20%.

Technologies

Windows
Virtual Machine
Linux
SQL
Postgres
Microsoft Office

Preferred Additional Skills

Experience with SATCOM apportionment planning and allocation processes across ground, space, and control networks, including operational control of sub-networks for apportioned SATCOM resources.
Working knowledge of Linux, SQL, and Postgres.
Strong skill set with Microsoft Office applications.
Working knowledge of cybersecurity requirements.
Previous experience supporting DoD/government customers.
Demonstrated ability to work and grow in a dynamic, fast-paced, team-oriented environment.
Experience developing, planning, operating, controlling, and/or managing military or commercial SATCOM systems and software.

Examples of Systems and Software (Not Limited To)

DoD Teleports and Gateways
Service Teleports and Gateways
Commercial Teleports and Gateways
Satellite Communications Operations Centers and/or Watch Offices

Benefits

Health and disability insurance
401(k) match
Flexible spending accounts
EAP
Education assistance
Parental leave
Paid time off
Company-paid holidays

Location: Colorado Springs, CO (onsite)

Salary Range (Colorado): USD 87,500 - 162,500 per yearly

Application Deadline: 12/31/2026

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5d ago

Technical Support Representative - ACS/Workstations

HP Rio Rancho, NM

Rio Rancho, NM

5d ago

$24 - $34/hr Full time Active Directory Application Support Cloud Platform

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Job Description

At HP, you will help customers solve complex ACS/Workstations issues with clear, accurate technical guidance, while working in an environment that supports improvement and collaboration. This onsite role in Rio Rancho, NM offers $24–$34 per hour, full-time scheduling, and a benefits package built for long-term wellbeing.

What you’ll do

Resolve complex customer problems independently, following established protocols and owning the path to resolution.
Troubleshoot intricate hardware and software issues through customer interactions and proactive notification systems.
Provide comprehensive answers on services, products, and technical topics, including features, specifications, and repairs for both current and obsolete offerings, aligned with customer entitlements such as warranty coverage for mission-critical support.
Proactively guide customers to reduce or prevent recurring issues, while contributing to initiatives that strengthen processes and quality.
Build and maintain trusted relationships across customer accounts for a range of technical users.
Perform root cause analysis for outages and emerging trends to address problems promptly and effectively.
Coordinate departmental work, identify improvement opportunities, and support business controls to streamline processes.
Lead and assign responsibilities for complex requests, introduce innovative concepts, and implement changes that improve how work gets done.
Monitor and troubleshoot complex problems on an ongoing basis, collaborating with exempt-level employees to develop recommendations.
Analyze tasks with internal partners and provide mentoring and guidance to lower-level roles to improve team performance.

What you bring

High School Diploma/GED/Higher Secondary education or commensurate work experience demonstrating competence.
Typically 8+ years of related experience, preferably in remote support, telephone support, technologies and customer environments, or a related field.

Tools and technologies you may use

Active Directory, Linux, Microsoft Windows 10, Windows Servers
Microsoft Azure, Microsoft Office 365
ServiceNow, IT Service Management (ITIL), Issue tracking, Help Desk Support
Desktop Support, Peripheral Devices, Computer Hardware, Operating Systems
Automation, Scripting
Agile Methodology
Technical Support, Computer Science

Benefits

Health insurance, Dental insurance, Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
4–12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)

Schedule: Full time
Shift: Shift 1, 0% premium (United States of America)

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6d ago

Desktop Support Engineer I

Specialty Appliances LLC Cumming, GA

Cumming, GA

6d ago

Full time Active Directory Azure Ad / Entra Id Cloud Platforms

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Job Description

Provide hands-on and remote IT support for end users and lab environments, with a focus on Windows, identity, networking, and cloud-connected systems.

Responsibilities

Deliver on-site support at the Cumming, GA lab and remote support to other company labs using phone, Microsoft Teams, the ticketing system, and remote-control tools
Install, configure, and troubleshoot Windows, macOS, and Linux workstations and laptops
Support device and peripheral needs, including printers, scanners, docking stations, and other lab equipment
Prepare, deploy, and retire devices using standard build procedures, including new-hire setups and offboarding
Troubleshoot CAD and production workstations and connected lab equipment; coordinate with vendors when issues fall outside internal scope
Apply software updates and patches following established schedules and change procedures
Maintain accurate hardware and software asset inventory
Be available for occasional after-hours or weekend maintenance and urgent production support across Eastern and Central time zones
Perform Active Directory and Microsoft Entra ID account administration, including onboarding/offboarding, password resets, account unlocks, and group membership changes
Support MFA enrollment, sign-in issues, and access-related problems; escalate required policy changes to senior team members
Assist with the transition from on-premises Active Directory to Entra ID, including device enrollment, user communication, and post-migration troubleshooting under guidance
Support Microsoft 365 applications for end users, including Outlook, Teams, OneDrive, and SharePoint
Perform first-line troubleshooting for wired, wireless, VPN, and internet connectivity; gather diagnostics before escalating
Handle on-site Cumming tasks such as patching cables, replacing network devices, moving equipment, and checking UPS units
Act as on-site hands for senior engineers and vendors on infrastructure work; coordinate remote hands for other labs
Monitor assigned system and service health alerts and route issues to the correct owner
Triage user-reported issues involving AWS, Azure, and vendor-hosted applications; determine whether impact is local, network, identity, or service-side
Open, track, and follow up on vendor support cases, keeping users and internal stakeholders informed
Complete basic, well-documented administrative tasks in AWS and Azure as assigned (with appropriate access and oversight)
Document tickets thoroughly, including troubleshooting steps, known root cause, and resolution
Create and maintain knowledge base articles, how-to guides, and standard procedures for recurring issues
Follow security and compliance practices required by HIPAA, ISO 13485, and 21 CFR Part 11, including access controls, change records, and appropriate handling of protected health information
Promptly report suspected security incidents, phishing attempts, or policy violations through established channels
Use AI-assisted tools (e.g., Claude, Microsoft Copilot) for research, drafting documentation/KB articles, and building simple scripts
Verify AI-generated outputs before acting, especially for commands or configuration changes on production systems
Follow organizational AI usage policies and avoid sharing sensitive company or patient information with external AI services
Communicate work status, progress, and blockers clearly; ask for help after initial research when needed
Receive feedback and apply it to improve work quality; help others when asked
Participate in learning activities tied to agreed training and certification goals and maintain respectful collaboration
Participate in culture fit interviews as part of the recruiting process

Requirements

Working proficiency supporting Windows 10/11 desktops and laptops, including setup and reprovisioning, drivers, patches, user profiles, printers, and common peripherals
Foundational experience with Active Directory user and group administration (account creation, password resets, unlocks, group membership) and awareness of Microsoft Entra ID and MFA, including differences between cloud identity and on-premises AD
Ability to support Outlook, Teams, OneDrive, and SharePoint, including mailbox access, sync, and basic licensing issues
Understanding of core networking concepts: TCP/IP, DHCP, DNS, VLANs, Wi-Fi, VPN; ability to use tools such as ping, ipconfig, tracert, nslookup to isolate connectivity issues
Basic ability to navigate and troubleshoot macOS and Linux, including user accounts, network settings, application installation, and common command-line tasks
Conceptual understanding of AWS and Azure (VMs, storage, identities/roles) sufficient to triage user-facing issues and route them correctly
Experience working from a ticket queue, documenting troubleshooting steps/resolutions, and supporting users with remote-control tools
Patient, professional communication with non-technical users; ability to minimize disruption to lab production
Clear technical communication in plain language by phone, Teams, and email, including escalation with context and steps already taken
Accountability for tickets from intake to resolution using documented procedures and keeping users informed
Eagerness to build depth across Windows, identity, networking, and cloud; asks questions after initial research; comfortable with change during modernization
Ability to handle access to user accounts, devices, and patient-related data with confidentiality and sound judgment
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience
Entry-level certifications such as CompTIA A+, Network+, Security+, MS-900, AZ-900, MD-102, or AWS Certified Cloud Practitioner
Exposure to endpoint management tools such as Microsoft Intune and Windows Autopilot
Exposure to hybrid identity concepts (e.g., Entra Connect or Cloud Sync, hybrid-joined devices) or participation in an AD-to-Entra migration
Experience with Apple device management such as Jamf or Intune for macOS
Familiarity with basic scripting in PowerShell or Bash to automate routine tasks
Experience supporting multi-site organizations or remote locations
Exposure to regulated healthcare, medical device, or manufacturing environments (e.g., HIPAA, ISO 13485)
Exposure to supporting 3D scanners, 3D printers, CAD workstations, or specialized production equipment
Valid driver’s license and willingness to travel to another lab location only if an unusual situation requires on-site support

Technologies

Windows 10, Windows 11
Active Directory, Microsoft Entra ID, MFA
Microsoft 365: Outlook, Teams, OneDrive, SharePoint
Networking: TCP/IP, DHCP, DNS, VLANs, Wi-Fi, VPN; ping, ipconfig, tracert, nslookup
macOS, Linux
AWS: virtual machines, storage
Azure: virtual machines, storage
Microsoft Copilot, Claude
PowerShell, Bash
Jamf, Microsoft Intune, Windows Autopilot, Endpoint Administrator (MD-102)
Certifications/Foundations: Microsoft 365 Fundamentals (MS-900), Azure Fundamentals (AZ-900), CompTIA A+, CompTIA Network+, CompTIA Security+, AWS Certified Cloud Practitioner
Hybrid identity: Entra Connect, Cloud Sync
Compliance: HIPAA, ISO 13485, 21 CFR Part 11

Benefits

Medical, Dental & Vision Insurance
Short-term Disability, Long-term Disability, AD&D and Life Insurance Policies
Paid Vacations
9 Paid Company Holidays
Bonus Plan
401(k) with Company Match

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8d ago

IT Desktop Support Engineer

Axiom Technologies Charlotte, NC

Charlotte, NC

8d ago

Full time Active Directory Cloud Platforms Computer Skills

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Job Description

Axiom Technologies is hiring an IT Desktop Support Engineer to support end users on an onsite basis in Charlotte, NC. In this role, you will provide first- and second-level support for desktop computing environments, working through common desktop, mobile, and peripheral issues using both ticketing and direct assistance.

You will also help maintain a secure and reliable end-user environment by installing operating systems and applications, provisioning workstations, troubleshooting connectivity using remote tools, and supporting ongoing patching and data protection expectations.

What you’ll do

Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
Handle service requests and incidents through a ticketing system, phone, or in-person support.
Install, upgrade, and maintain operating systems across Windows, macOS, and Linux, along with required software applications.
Troubleshoot hardware, software, and peripheral issues such as monitors, keyboards, and docking stations.
Set up and configure new employee workstations, including user accounts and permissions.
Maintain accurate IT equipment documentation and support asset inventory processes.
Assist with employee onboarding and offboarding from a technical perspective.
Support remote users with VPN, remote desktop, and connectivity-related troubleshooting.
Collaborate with other IT teams on escalated issues and project-related tasks.
Follow security protocols and support activities related to antivirus, patching, and data protection policies.

What you bring

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
2+ years of experience in desktop support, helpdesk, or an IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.

Tools and systems

Windows, macOS, Linux
Office 365
ServiceNow, Zendesk, JIRA
VPN, remote desktop
Active Directory, Group Policy
SCCM, Intune, JAMF
CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator

Preferred

Experience with macOS or Linux environments.
IT certifications including CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience with Active Directory, Group Policy, and remote management tools such as SCCM, Intune, or JAMF.

Location and experience

Location: Charlotte, NC (onsite)
Experience: Minimum 2 years

How to apply

Forward your resume to careers.us@axiomtechnologies.com.

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10d ago

IT Support Services II - Help Desk

Courser Riverside, CA

Riverside, CA

10d ago

$75k - $80k/yr Full time Cloud Cloud Operations Connectwise

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Job Description

Courser is seeking an IT Support Services II Help Desk professional to support day-to-day technology needs and help maintain reliable IT operations for its teams in Riverside, CA (onsite). In this second-tier role, you will troubleshoot escalated hardware, software, and network issues while also contributing to system administration, user account support, documentation, and ongoing IT projects.

What you’ll be doing

Provide second-tier support for hardware, software, and network incidents escalated from junior team members, working toward timely resolution.
Support administration and management of IT systems, including servers, workstations, and cloud environments.
Diagnose and resolve complex technical issues across Windows, macOS, Linux, and mobile devices.
Respond to user service requests with a focus on exceptional customer service and a positive user experience.
Maintain detailed documentation covering support processes, troubleshooting steps, and system configurations for knowledge sharing.
Assist with training and mentoring junior IT support staff by sharing best practices and technical skills.
Participate in IT projects such as software deployments, system upgrades, and network enhancements, supporting on-time delivery.
Monitor IT systems and networks for performance and security, proactively identifying and addressing potential issues.
Manage user accounts, permissions, and access rights across systems and applications.
Track and report on incident trends, root causes, and resolutions to improve IT services and support processes.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
3-5 years of experience in IT support or system administration, preferably in a corporate environment.
Strong knowledge of operating systems such as Windows Server, Linux, and macOS, plus familiarity with enterprise applications.
Networking concepts experience, including TCP/IP, DNS, DHCP, and VPN configuration.
Experience using helpdesk and ticketing systems such as ServiceNow, JIRA, or Zendesk.
Strong problem-solving skills and the ability to troubleshoot complex technical issues efficiently.
Clear communication skills to explain technical concepts to non-technical users.

Technologies you may work with

Windows Server, Linux, macOS
TCP/IP, DNS, DHCP, VPN
ServiceNow, JIRA, Zendesk, ConnectWise
ConnectWise, CompTIA A+, Network+
Microsoft Certified Solutions Expert (MCSE)
AWS, Azure, VMware, Hyper-V

Compensation and benefits

$75,000 - $79,992 per year
Competitive benefits package including medical, dental, vision, and life insurance
401k match
Flexible PTO
10 Holidays including your Birthday and a Floating Holiday
Gym reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid Maternity and Paternity leave
Paid certifications
Learning and development programs

Preferred experience

Experience with ConnectWise
Certifications such as CompTIA A+, Network+, or MCSE
Experience with AWS or Azure and virtualization technologies such as VMware or Hyper-V
Knowledge of IT security practices and data protection regulations

At Courser, the focus is on employee growth through best-in-class training, mentorship, and development opportunities supported by self-promotion paths. Teams across the country share knowledge, encourage innovation, and support learning and improvement.