Lead, Technical Support Engineer (Wideband Global SATCOM)

Lead Technical Support Engineer role supporting the WSOTS II contract as a Wideband Global Satellite (WGS) subject matter expert, with primary focus on Global SATCOM Configuration Control Element (GSCCE) operations.

Responsibilities

• Provide expert technical assistance, analysis, and informal training for the WGS satellite system and GSCCE.
• Act as a recognized technical authority for GSCCE operations, including troubleshooting and performance improvement.
• Support operators and mission partners with clear, accurate, actionable technical guidance.
• Lead troubleshooting for GSCCE-related issues, anomalies, and operational deficiencies.
• Diagnose and resolve routine GSCCE issues with a target resolution time of within 4 hours.
• Escalate complex issues within 1 hour after determining higher-level support is needed.
• Maximize independent resolution prior to escalation through technical analysis, system review, and coordination.
• Record troubleshooting steps, findings, and corrective actions in the appropriate system log within 48 hours of issue resolution.

Requirements

• Active Top-Secret security clearance; ability to obtain SCI.
• Education: Bachelor’s Degree.
• Experience: minimum 9 years of prior relevant experience.
• Degree/experience substitution options:
  • Graduate Degree plus minimum 7 years relevant experience.
  • In lieu of a degree, minimum 13 years relevant experience.
• Relevant experience includes WGS/GSCCE operations, including 2 years minimum system administrator experience with Windows and a Virtual Machine environment.
• DoD 8140.01/8570.01-M IAT Level 2 certification (example: Security+).
• Ability to travel up to 20%.

Technologies

• Windows
• Virtual Machine
• Linux
• SQL
• Postgres
• Microsoft Office

Preferred Additional Skills

• Experience with SATCOM apportionment planning and allocation processes across ground, space, and control networks, including operational control of sub-networks for apportioned SATCOM resources.
• Working knowledge of Linux, SQL, and Postgres.
• Strong skill set with Microsoft Office applications.
• Working knowledge of cybersecurity requirements.
• Previous experience supporting DoD/government customers.
• Demonstrated ability to work and grow in a dynamic, fast-paced, team-oriented environment.
• Experience developing, planning, operating, controlling, and/or managing military or commercial SATCOM systems and software.

Examples of Systems and Software (Not Limited To)

• DoD Teleports and Gateways
• Service Teleports and Gateways
• Commercial Teleports and Gateways
• Satellite Communications Operations Centers and/or Watch Offices

Benefits

• Health and disability insurance
• 401(k) match
• Flexible spending accounts
• EAP
• Education assistance
• Parental leave
• Paid time off
• Company-paid holidays

Location: Colorado Springs, CO (onsite)

Salary Range (Colorado): USD 87,500 - 162,500 per yearly

Application Deadline: 12/31/2026