Secs/gem Support Jobs

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Today

Sr. Engineer, Technical Support - Software Automation

Canon U.S.A., Inc. San Jose, CA

San Jose, CA

Today

$105k - $157k/yr Full time Senior Application Support Computer Skills

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Job Description

Support semiconductor equipment customers by troubleshooting and deploying software automation for SECS/GEM-based systems.

Responsibilities

Organize and track field product computer hardware and software configuration across all deployed units
Act as a liaison with local, domestic, and overseas software design teams on software and automation issues found in the field
Set up hardware; install and configure software, drivers, and peripheral devices, including networking component knowledge
Discuss semiconductor equipment automation specifications and SECS/GEM software compliance with customers
Support software upgrades and automation settings as part of technical troubleshooting for software-related issues

Requirements

Bachelor’s degree in an engineering discipline (required) with 5+ years of related experience, or a Master’s degree (preferably in Engineering)
Excellent communication skills and attention to detail
Leadership skills required
Familiarity with SQL, UNIX, Linux, and scripting languages
Understanding of networking fundamentals and concepts
Knowledge of semiconductor automation systems using SEMI SECS/GEM
Strong understanding of software languages and computer hardware
Solid understanding of data structures and algorithms
Experience developing or debugging software applications
Up to 50% overnight travel required (domestic and/or international) based on business needs
Up to 80% travel could be required for the first 6 months for training
Valid driver’s license and an acceptable driving record necessary for driving as an essential job function
Ability to remain in compliance with company safety guidelines and policies while driving for business
Close visual acuity with or without corrective lenses for extensive reading and visual inspection (including small parts/mechanical and electrical components)
Work may require using measurement devices and performing assembly or fabrication tasks
Lab work may require gloves and safety glasses
May involve exposure to physical conditions such as moving mechanical parts, electrical current, chemicals, lasers, and narrow work spaces
Ability to resolve issues quickly in time-sensitive situations
Ability to lift up to 50 pounds individually; assistance may be available for lifting over 50 pounds
Substantial amount of standing, walking, typing, grasping, talking, and hearing
Some driving required, sometimes for multiple hours at a time
Occasionally kneeling, crouching, stooping, reaching, pushing, pulling, and climbing stairs

Technologies

SQL
UNIX
Linux
SECS/GEM
SEMI SECS/GEM
PowerPoint
Word
Basic Excel

Benefits

Medical
Dental
Vision
401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation

Workstyle

Hybrid full-time: in-office three days per week with an option to work from home the remainder of the week (unless a business need requires additional in-office attendance)

Location

San Jose, CA (hybrid)
Located near a Canon facility: San Jose, CA; Dallas, TX; or Phoenix, AZ

Additional perks: employee referral bonus, employee discounts, “Dress for Your Day” attire program (casual welcome based on job function), volunteer opportunities, and a Canon welcome kit with official merch.

Salary: USD 104,870 - 157,050 per year.

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