San Jose, CA

Support Jobs in San Jose, CA

3 jobs found

Include remote jobs

2d ago

Technical Support Engineer – Handler/Prober

Advantest San Jose, CA

San Jose, CA

2d ago

$130k - $200k/yr Full time Customer Support Field Service Incident Management

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Job Description

Technical Support Engineer delivering system-level expertise and second-line support for Advantest Handler and Die Level Prober systems, including problem diagnosis, remote and on-site assistance, and training delivery.

Responsibilities

Provide second-level remote troubleshooting and on-site assistance for Advantest Handler and Die Level Prober equipment to customers and field service teams via telephone and web tools.
Maintain readiness to handle escalation calls, including after-hours and weekend coverage when required.
Collaborate with trained Customer Technicians and Advantest Customer Engineers who have attempted standard troubleshooting, and develop tailored approaches based on in-depth system knowledge and symptom analysis.
Document call details clearly in support systems such as Oracle Teleservice for reference and future troubleshooting.
Utilize remote connectivity tools like WebEx as appropriate to diagnose and resolve issues.
Provide maintenance training on Handler and Die Level Prober equipment to external customers and Advantest field personnel.
Act as a Knowledge Multiplier by absorbing training from Divisions and disseminating improvements to field staff.
Deliver standard and customized maintenance training courses to customers and field service personnel.
Develop maintenance training outlines and materials for system maintenance training aimed at FSEs and customer technicians.
Collaborate with Division Customer Support and Learning Products teams to design and refine course materials.
Manage escalation for critical or complex system problems.
Serve as Technical Problem Manager within the Escalation Process, acting as the primary communication link between factory and field.
Work with Division Customer Support to devise action plans addressing unique problems and guiding resolution efforts.
Provide onsite technical expertise as needed to resolve system issues.
Act as a field liaison to Manufacturing Divisions.
Offer feedback to divisions regarding product quality, supportability, and service documentation.
Participate in design-for-supportability reviews for new products and communicate field updates on new support developments.
Undertake special technical or project management assignments as required.
Provide initial installation and support for new products and subsystems during introduction and first shipments, coordinating with manufacturing to ensure successful deployment in early stages of product introduction.
Provide project management and technical expertise for special assignments such as trade shows, large-scale customer projects, and other technical initiatives.
Serve as a technical focal point for strategic Cooperative Support customers as assigned.
Provide backup support to the local Support Delivery Team during peak workload periods.
Provide backup coverage within the local geography during periods of peak workload or FSE unavailability to meet customer commitments and minimize travel.

Requirements

B.S.M.E.T. or equivalent industry experience.
5 years of experience using or supporting Advantest Handlers or other probers.

Technologies

Oracle Teleservice
WebEx

Benefits

Global Bonus Program
401(k) Plan
Medical, Dental & Vision insurance (HMO, PPO, and HSA)
Income Protection (life, disability, and accident insurance)
Flexible Spending Accounts
Employee Assistance Program
Flexible Time Off
Paid Holidays
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health savings account
Paid time off
Vision insurance

Locations

San Jose, California, United States
Austin, Texas, United States

Salary

USD 129,650 - 200,400 per year. Bay Area target salary range applies; DOE.

Work Location

In person (onsite).

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8d ago

IT Help Desk Technician I

BKF San Jose, CA

San Jose, CA

8d ago

$23 - $30/hr Full time Application Support Computer Skills End User Support

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Job Description

BKF offers a competitive compensation package and a robust benefits plan designed to support your growth in IT support. This on-site role in San Jose, CA pays between $23.00 and $30.00 per hour (paid bi-weekly) and includes profit sharing and a 401(k). Medical, dental, and vision coverage, generous paid time off, nine paid holidays, flexible scheduling, and opportunities for education reimbursement plus paid professional dues reflect our commitment to balance, learning, and career development.

Responsibilities

Be the initial point of contact for staff seeking technical assistance.
Diagnose and resolve hardware, software, and network issues through phone, email, and on-site support.
Install, configure, and roll out computer systems, peripherals, and software applications.
Assist users with application problems and provide guidance on using software effectively.
Track IT assets and verify software licensing to maintain inventory accuracy.
Record and manage support requests in the help desk system from intake to resolution.
Deliver basic IT training to staff on new technologies.
Collaborate with senior IT staff to resolve advanced issues and contribute to IT projects.
Support IT initiatives and projects as assigned.

Requirements

An associate degree in Information Technology, Computer Science, or a related field is preferred; equivalent work experience will be considered.
1-2 years of experience in an IT support or help desk role.
Fundamental knowledge of computer hardware, software, and networking.
Familiarity with Windows operating systems and Microsoft Office applications.
Excellent communication skills with a strong customer-service orientation.
Strong problem-solving abilities and the ability to stay calm under pressure.
Capability to work independently and as part of a team.
Availability to work onsite and assist during emergencies or after hours as needed.
Willingness to travel to various office locations and other job sites as required.

Physical Demands

Regularly communicate verbally and operate various IT devices; listening and speaking are essential.
Occasional lifting of equipment up to 40 pounds may be required.

Work Conditions

The role is primarily performed in an office environment with frequent travel to other office locations for technical support.
Routine office hours with flexibility needed for after-hours support during critical incidents or system upgrades.

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1mo ago

IT Help Desk Technician - Swing Shift

Foxconn Industrial Internet - FII San Jose, CA

San Jose, CA

1mo ago Closed

$80k - $100k/yr Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Jun 24, 2026).

Job Description

This onsite role in San Jose offers a competitive annual salary of $80,000 - $100,000, plus a swing shift premium. You will operate within a global IT standards framework at Foxconn Industrial Internet - FII and contribute to keeping internal users productive in a high tech manufacturing environment.

Starting in the 3:15 pm shift, you will be the first point of contact for IT issues, delivering prompt, courteous support to end users and diagnosing hardware, software, and network problems. You will collaborate with senior IT staff and cross functional teams to ensure services align with Ingrasys operational needs and global IT standards.

Responsibilities

Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
Diagnose and resolve common IT problems, including desktop and laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.
Assist users with operating system issues (Windows, macOS), Microsoft Office Suite, and other business-critical applications used in both office and advanced manufacturing settings.
Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.
Assist with setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards.
Log all support requests, actions, and resolutions in the ticketing system; contribute to and maintain IT knowledge base articles and troubleshooting guides.
Identify and escalate more complex or critical issues to senior IT staff or specialized teams, ensuring proper handover and follow-up until resolution.
Ensure all support activities comply with established global IT policies, procedures, and security best practices.
Provide consistent, customer-focused service and guide users through technical solutions to ensure a positive experience.
Perform additional responsibilities as needed to support business objectives.

Requirements

Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (for example, CompTIA A+, Network+).
2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or high-tech sectors.
Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues.
Familiarity with Active Directory for user and computer management, including password resets and basic group policy concepts.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, VPN).
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
Strong interpersonal skills and a customer-service oriented approach.
Ability to prioritize tasks, manage multiple requests, and work effectively under pressure.
Self-motivated with a strong desire to learn and adapt to new technologies and processes.

Technologies

Active Directory
Windows
macOS
Microsoft Office Suite

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Support Jobs in San Jose, CA

Technical Support Engineer – Handler/Prober

IT Help Desk Technician I

IT Help Desk Technician - Swing Shift

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