Sr. Engineer, Technical Support - Software Automation

Support semiconductor equipment customers by troubleshooting and deploying software automation for SECS/GEM-based systems.

Responsibilities

• Organize and track field product computer hardware and software configuration across all deployed units
• Act as a liaison with local, domestic, and overseas software design teams on software and automation issues found in the field
• Set up hardware; install and configure software, drivers, and peripheral devices, including networking component knowledge
• Discuss semiconductor equipment automation specifications and SECS/GEM software compliance with customers
• Support software upgrades and automation settings as part of technical troubleshooting for software-related issues

Requirements

• Bachelor’s degree in an engineering discipline (required) with 5+ years of related experience, or a Master’s degree (preferably in Engineering)
• Excellent communication skills and attention to detail
• Leadership skills required
• Familiarity with SQL, UNIX, Linux, and scripting languages
• Understanding of networking fundamentals and concepts
• Knowledge of semiconductor automation systems using SEMI SECS/GEM
• Strong understanding of software languages and computer hardware
• Solid understanding of data structures and algorithms
• Experience developing or debugging software applications
• Up to 50% overnight travel required (domestic and/or international) based on business needs
• Up to 80% travel could be required for the first 6 months for training
• Valid driver’s license and an acceptable driving record necessary for driving as an essential job function
• Ability to remain in compliance with company safety guidelines and policies while driving for business
• Close visual acuity with or without corrective lenses for extensive reading and visual inspection (including small parts/mechanical and electrical components)
• Work may require using measurement devices and performing assembly or fabrication tasks
• Lab work may require gloves and safety glasses
• May involve exposure to physical conditions such as moving mechanical parts, electrical current, chemicals, lasers, and narrow work spaces
• Ability to resolve issues quickly in time-sensitive situations
• Ability to lift up to 50 pounds individually; assistance may be available for lifting over 50 pounds
• Substantial amount of standing, walking, typing, grasping, talking, and hearing
• Some driving required, sometimes for multiple hours at a time
• Occasionally kneeling, crouching, stooping, reaching, pushing, pulling, and climbing stairs

Technologies

• SQL
• UNIX
• Linux
• SECS/GEM
• SEMI SECS/GEM
• PowerPoint
• Word
• Basic Excel

Benefits

• Medical
• Dental
• Vision
• 401(k) Savings Plan
• Discretionary profit sharing
• Discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation

Workstyle

• Hybrid full-time: in-office three days per week with an option to work from home the remainder of the week (unless a business need requires additional in-office attendance)

Location

• San Jose, CA (hybrid)
• Located near a Canon facility: San Jose, CA; Dallas, TX; or Phoenix, AZ

Additional perks: employee referral bonus, employee discounts, “Dress for Your Day” attire program (casual welcome based on job function), volunteer opportunities, and a Canon welcome kit with official merch.

Salary: USD 104,870 - 157,050 per year.