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IT Support & Automation Specialist

River Road Asset Management Louisville, KY

Louisville, KY

Today

Full time Application Support Automation Azure

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Job Description

River Road Asset Management offers an entrepreneurial environment that supports new ideas and values diversity of thoughts, attributes, identities, experiences, and backgrounds. This role includes firm-sponsored training and development, plus support for external education and certification. You will also have hybrid flexibility with firm-provided home office equipment and a firm-paid cell phone, along with office-day perks such as firm-paid parking in the 4th Street Live Parking Garage and firm-paid lunches delivered to the office each day.

The IT Support & Automation Specialist position is full-time and in-office in Louisville, KY, reporting to the IT Manager. If you enjoy solving practical technology problems while building automation, improving documentation, and strengthening data workflows, this early-career opportunity is designed for you.

What You’ll Do

Act as the first point of contact for associates experiencing technology issues across hardware, software, connectivity, account access, and related topics.
Troubleshoot and resolve common desktop, application, networking, and security-related issues, providing clear updates on progress and next steps.
Install, configure, and maintain computer hardware, software, and related equipment.
Support employee onboarding and offboarding through account setup, access changes, and equipment coordination.
Maintain accurate inventories of hardware and software assets.
Help monitor system and network performance, including software licensing, patching, backups, and upgrade schedules.
Maintain and improve IT policies, procedures, technical documentation, and internal knowledge resources.
Escalate more complex issues by partnering with internal subject-matter experts and external technology providers.
Build and maintain scripts, workflows, and pipelines to reduce manual work and improve reliability.
Support internally developed tools with source control repositories, code-review practices, and deployment processes.
Assist with deployment, monitoring, documentation, and ongoing support of production software and internal technology solutions.
Contribute to data management, including routine data movement, data-quality checks, and process documentation.
Identify recurring issues or inefficient processes and recommend practical improvements.
Use scripting, generative AI, and other approved tools thoughtfully while following security and data-governance requirements.
Support evaluation, configuration, rollout, and administration of approved AI tools and integrations.
Help associates use approved technology effectively through approachable training, guidance, and troubleshooting support.
Support corporate account provisioning, access management, tenant-level administration, approved integrations, and monitoring of third-party tools.
Monitor security and backup systems, and promptly escalate issues to the appropriate resource.
Support identity and access management, including access reviews and offboarding.
Assist with security awareness training, phishing testing, and responses to audit, due diligence, or regulatory information requests.
Ensure technology practices align with firm expectations for security, confidentiality, and compliance.

What You Bring

Bachelor’s degree in a STEM-related field (or equivalent education and professional experience).
2+ years of professional experience across relevant areas such as IT support, systems administration, automation, software development, data management, or cybersecurity.
Experience supporting end users in a professional environment, including problem diagnosis, clear communication, and ownership through resolution.
Experience in financial services, asset management, or another highly regulated environment is preferred, not required.
Microsoft certifications such as Azure Administrator, Security, Identity and Access Administrator, or similar are a plus.
Working knowledge of common hardware, software, networking, and endpoint-support concepts.
Familiarity with Microsoft 365 and interest or experience in Microsoft Azure administration and configuration.
Exposure to security and compliance tools such as Microsoft Entra, Purview, Defender, multi-factor authentication, endpoint protection, email security, or backup systems.
Familiarity with Windows endpoint management, device imaging, patching, and user-access administration.
Experience with, or strong interest in learning, scripting for automation using PowerShell, Python, Bash, or similar.
Familiarity with Git, source control, branching, and code-review practices.
Exposure to DevOps concepts, including CI/CD, deployment pipelines, and tools such as Azure DevOps or GitHub Actions.
Exposure to SQL Server administration and data-quality checks or data movement between systems is helpful.
Familiarity with cloud architecture, Docker, Kubernetes, or virtualized environments (such as vSphere or Microsoft Hyper-V) is a plus, not required.
Interest in AI tools and an understanding that enterprise AI use requires sound security, confidentiality, governance, and practical judgment.

Compensation and Benefits

Competitive base + bonus compensation structure
Health insurance (95% of premium paid by the firm)
Firm-funded HSA and HRA (between the two sources, full in-network medical deductible for individual and/or family covered)
Dental and Vision insurance (95% of premium paid by the firm)
Firm-paid Life/AD&D insurance for employees and spouse
Firm-paid Long-Term Disability
401k with firm-paid safe harbor contributions and discretionary profit-sharing contributions
Firm-paid Employee Assistance Program
Paid time off and paid leave policies

Location: Louisville, KY (in-office) | Reports to: IT Manager

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