IT Support & Automation Specialist

River Road Asset Management offers an entrepreneurial environment that supports new ideas and values diversity of thoughts, attributes, identities, experiences, and backgrounds. This role includes firm-sponsored training and development, plus support for external education and certification. You will also have hybrid flexibility with firm-provided home office equipment and a firm-paid cell phone, along with office-day perks such as firm-paid parking in the 4th Street Live Parking Garage and firm-paid lunches delivered to the office each day.

The IT Support & Automation Specialist position is full-time and in-office in Louisville, KY, reporting to the IT Manager. If you enjoy solving practical technology problems while building automation, improving documentation, and strengthening data workflows, this early-career opportunity is designed for you.

What You’ll Do

• Act as the first point of contact for associates experiencing technology issues across hardware, software, connectivity, account access, and related topics.
• Troubleshoot and resolve common desktop, application, networking, and security-related issues, providing clear updates on progress and next steps.
• Install, configure, and maintain computer hardware, software, and related equipment.
• Support employee onboarding and offboarding through account setup, access changes, and equipment coordination.
• Maintain accurate inventories of hardware and software assets.
• Help monitor system and network performance, including software licensing, patching, backups, and upgrade schedules.
• Maintain and improve IT policies, procedures, technical documentation, and internal knowledge resources.
• Escalate more complex issues by partnering with internal subject-matter experts and external technology providers.
• Build and maintain scripts, workflows, and pipelines to reduce manual work and improve reliability.
• Support internally developed tools with source control repositories, code-review practices, and deployment processes.
• Assist with deployment, monitoring, documentation, and ongoing support of production software and internal technology solutions.
• Contribute to data management, including routine data movement, data-quality checks, and process documentation.
• Identify recurring issues or inefficient processes and recommend practical improvements.
• Use scripting, generative AI, and other approved tools thoughtfully while following security and data-governance requirements.
• Support evaluation, configuration, rollout, and administration of approved AI tools and integrations.
• Help associates use approved technology effectively through approachable training, guidance, and troubleshooting support.
• Support corporate account provisioning, access management, tenant-level administration, approved integrations, and monitoring of third-party tools.
• Monitor security and backup systems, and promptly escalate issues to the appropriate resource.
• Support identity and access management, including access reviews and offboarding.
• Assist with security awareness training, phishing testing, and responses to audit, due diligence, or regulatory information requests.
• Ensure technology practices align with firm expectations for security, confidentiality, and compliance.

What You Bring

• Bachelor’s degree in a STEM-related field (or equivalent education and professional experience).
• 2+ years of professional experience across relevant areas such as IT support, systems administration, automation, software development, data management, or cybersecurity.
• Experience supporting end users in a professional environment, including problem diagnosis, clear communication, and ownership through resolution.
• Experience in financial services, asset management, or another highly regulated environment is preferred, not required.
• Microsoft certifications such as Azure Administrator, Security, Identity and Access Administrator, or similar are a plus.
• Working knowledge of common hardware, software, networking, and endpoint-support concepts.
• Familiarity with Microsoft 365 and interest or experience in Microsoft Azure administration and configuration.
• Exposure to security and compliance tools such as Microsoft Entra, Purview, Defender, multi-factor authentication, endpoint protection, email security, or backup systems.
• Familiarity with Windows endpoint management, device imaging, patching, and user-access administration.
• Experience with, or strong interest in learning, scripting for automation using PowerShell, Python, Bash, or similar.
• Familiarity with Git, source control, branching, and code-review practices.
• Exposure to DevOps concepts, including CI/CD, deployment pipelines, and tools such as Azure DevOps or GitHub Actions.
• Exposure to SQL Server administration and data-quality checks or data movement between systems is helpful.
• Familiarity with cloud architecture, Docker, Kubernetes, or virtualized environments (such as vSphere or Microsoft Hyper-V) is a plus, not required.
• Interest in AI tools and an understanding that enterprise AI use requires sound security, confidentiality, governance, and practical judgment.

Compensation and Benefits

• Competitive base + bonus compensation structure
• Health insurance (95% of premium paid by the firm)
• Firm-funded HSA and HRA (between the two sources, full in-network medical deductible for individual and/or family covered)
• Dental and Vision insurance (95% of premium paid by the firm)
• Firm-paid Life/AD&D insurance for employees and spouse
• Firm-paid Long-Term Disability
• 401k with firm-paid safe harbor contributions and discretionary profit-sharing contributions
• Firm-paid Employee Assistance Program
• Paid time off and paid leave policies

Location: Louisville, KY (in-office) | Reports to: IT Manager