Security Monitoring

Security Monitoring Support Jobs

2 jobs found

Today

Technical Support Representative Senior

Global Payment Holding Company Cincinnati, OH

Cincinnati, OH

Today

Full time Senior Application Support Customer Support

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Job Description

Global Payment Holding Company’s Global Technical Service Center is hiring a Senior Technical Support Representative to help keep mission-critical systems running in a 24x7x365 production environment. This hybrid role is based in Cincinnati, OH with a defined schedule designed to support ongoing customer and production needs.

In this position, you will troubleshoot production-impacting issues, partner across teams, and help ensure client incidents move through to resolution. The work includes documentation and clear communication for both technical and nontechnical audiences.

What you’ll do

Provide responsive customer support for production-impacting incidents in a 24x7x365 environment, with holiday coverage may be required.
Use strong soft skills and targeted probing questions to troubleshoot and resolve issues for internal and external clients.
Document and track client incidents in ServiceNow to support timely resolution.
Explain complex technical concepts clearly through verbal and written communication for both technical and nontechnical audiences.
Work as an active team member by building cross-functional relationships, communicating with clarity and empathy, sharing knowledge proactively, and contributing to a positive, inclusive culture.
Give and receive feedback, align priorities with the team, and step in to help teammates meet deadlines and deliver high-quality results.

What you bring

Experience using ServiceNow, Splunk, Mainframe applications, and MS Office 2003/2007/2010/2013.
Ability and willingness to be a self-learner, flexibly interpreting and applying new knowledge.
High school diploma or GED with relevant work experience, or a degree in a business-related field.
Strong customer service skills supporting both internal and external users.

Technologies

ServiceNow
Splunk
Mainframe applications
MS Office 2003
MS Office 2007
MS Office 2010
MS Office 2013

Schedule and work location

Schedule: Sunday-Tuesday and every other Wednesday, 8am-8pm ET.
Hybrid work location: Work 3 days per week at offices in Cincinnati, OH.

Visa sponsorship

This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or a valid Green Card Holder.

EEO information

Global Payment Holding Company is an equal opportunity employer. Qualified applicants are evaluated without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
Reasonable accommodations will be provided for qualified disabilities during the hiring process and to perform essential job functions if hired.
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test.
Washington Candidates: Click here for information on the Fair Chance Act.

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17d ago

Technical Support Engineer

Cascade IT Services Bend, OR

Bend, OR

17d ago

$25+/hr Full time Customer Support End User Support Google Workspace

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Job Description

Support first-line IT customers with end-to-end remote fixes, account security response, and hands-on troubleshooting for devices and networks.

Responsibilities

Answer new support tickets and phone calls; keep each open ticket moving until the issue is resolved and the customer confirms it works.
Provide end-to-end remote troubleshooting by connecting to customer computers through NinjaOne; include command prompt steps, PowerShell output, and screenshots for the record.
Set up new computers and user accounts: install security and management tools, join devices to Microsoft 365, and apply standard settings.
Administer Microsoft 365 and Google Workspace accounts for new hires and departures; manage licenses, passwords, and multi-factor sign-in.
Respond to Huntress security alerts (for example, unusual sign-ins or disabled antivirus) using the support playbook, escalating quickly when it matters.
Handle compromised accounts and devices: lock accounts, revoke sessions, reset passwords and multi-factor sign-in, check for malicious mailbox rules, and clean up computers after isolation.
Troubleshoot printers and scanners, including network printers, shared printers, and drivers.
Diagnose network issues at the desk: Wi-Fi, switch ports and PoE, IP addressing, mapped drives, and network storage; determine whether the issue is the internet provider, the office network, or the computer.
Fix email delivery problems such as bounces and sending limits; understand how SPF, DKIM, and DMARC impact delivery.
Support OneDrive, SharePoint, and Teams, including file sync, sharing permissions, and call quality.
Restore lost email and files using Microsoft 365 backups.
Keep computers patched and healthy; diagnose hardware problems on Windows laptops, Surfaces, and Mac devices.
Coordinate with outside vendors (internet providers, phone providers, software vendors) and understand responsibility boundaries.
Run recurring checks: device health, license counts compared to what customers pay for, and email security reports.
Document every ticket with clear public notes; when a solution repeats, convert it into a knowledge base article.

Requirements

At least 2 years of help desk or support experience.
Strong Windows 10 and 11 troubleshooting, including performance, hardware, and printing issues.
Solid macOS support experience, including setup, troubleshooting, and Microsoft 365 on a Mac.
Hands-on Microsoft 365 administration: Exchange Online, Entra ID, OneDrive, SharePoint, Teams, and licensing.
Hands-on Google Workspace administration: users, groups, email, Drive sharing, and security settings.
Device management experience enrolling and managing Windows, Mac, and mobile devices through Intune (or similar), including Autopilot, compliance policies, and app deployment.
Working knowledge of networking: IP addressing, DHCP, DNS, VLANs, Wi-Fi, switches, and firewalls.
Experience responding to security incidents such as compromised accounts and malware, not just reading alerts.
Experience with a remote management tool such as NinjaOne, Datto, or ConnectWise.
Clear, friendly written and spoken English.

Technologies

NinjaOne, PowerShell, Command Prompt
Microsoft 365 (Microsoft Exchange Online, Entra ID, OneDrive, SharePoint, Teams)
Google Workspace
Huntress
Intune, Autopilot
Datto, ConnectWise
Networking: DHCP, DNS, VLANs
Email authentication: SPF, DKIM, DMARC
OS: Windows 10, Windows 11, macOS
Microsoft 365 backups

Benefits

Paid time off
Retirement plan

Schedule and Work Details

Full time, Monday to Friday, about 8:00 to 17:00 Pacific
Work Location: In person (onsite)
Company laptop provided
Two-month evaluation period for both sides, with a pay review at the end
Pay for certification exams; uses AI tools such as Claude every day to work faster
Location: Bend, OR
Salary: USD 25 per hourly
Expected hours: 40.0 per week
Benefits included: Paid time off, retirement plan

What Good Looks Like

Customers do not have to chase updates; the team communicates when waiting on either side.
Every ticket receives an update before end of day, including “still working on it.”
Tickets close only after customer confirmation.
Remote sessions do not end mid-fix without explaining what was done and what comes next.
Findings are recorded in the ticket where customers and the team can see them.
Time is logged accurately because some customers bill based on it.
Reachable in team chat during Pacific business hours.
If blocked for about 30 minutes, the support engineer asks for help.

Nice to Have

Scripting in PowerShell or Bash to automate routine fixes and checks
Huntress (or another security tool)
Bitdefender
Active Directory and Windows Server
UniFi or Cisco networking
Email authentication: SPF, DKIM, DMARC
Microsoft 365 backup tools
HIPAA experience with healthcare or dental offices
Phones and tablets
Any CompTIA, Microsoft, or Cisco certification

How to Apply

Apply with your resume and a short note describing one support problem you solved and how you explained the fix to the customer.
Shortlisted candidates complete a practical test (about 60 to 90 minutes): a live remote session on a staged problem, a compromised account scenario, and a written customer reply.

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