Cincinnati, OH

Support Jobs in Cincinnati, OH

12 jobs found

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Today

Help Desk Specialist

United States Bankruptcy Court Cincinnati, OH

Cincinnati, OH

Today

$51k - $84k/yr Full time Active Directory Application Support Collaboration Tools

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Job Description

The United States Bankruptcy Court for the Southern District of Ohio is seeking a Help Desk Specialist to deliver day-to-day end user and technical support across local offices.

Location: Cincinnati, OH (hybrid)
Routine travel: Between Cincinnati and Dayton locations

Responsibilities

Provide day-to-day end user support and assist with staff training on Microsoft Windows 11, Outlook, Microsoft Office 365, SharePoint, Teams, and Adobe Acrobat, plus national and customized applications
Distribute, install, and set up new technology including PC hardware, laptops, printers, and mobile devices
Install and configure new software applications
Troubleshoot routine PC equipment and software issues
Complete inventory of automation equipment
Support IT-related procurement activities when required
Travel to divisional offices and other required locations, particularly between Cincinnati and Dayton
Perform other automation-related duties as assigned
Report to the Director of IT

Requirements

Education: High school graduate or equivalent
Experience: Minimum of two (2) years of general experience
Specialized experience: One (1) year equivalent to work at CL 24
Ability to work during non-business hours as required to complete urgent projects or prevent disruption to court proceedings or special events
Ability to travel using reliable transportation within the Southern District of Ohio
Ability to move and lift weights commensurate with equipment used in job duties
Office-based work with limited telework authorized per court policy and office needs (position may be eligible for partial telework)

Technologies

Microsoft Windows 11
Outlook
Microsoft Office 365
SharePoint
Teams
Adobe Acrobat
Qualys Endpoint
Zoom
iOS
Windows Server 2022/2025
Active Directory Service
Virtual servers
VNC Remote
PowerShell
Python

Minimum Qualifications

General experience: Knowledge of computer processes and capabilities; familiarity with hardware and software programs; general knowledge of routine office work and personal computing, including office equipment and typical office software; ability to follow detailed instructions and multitask; skill organizing work; ability to communicate technical information to end users verbally and in writing
Specialized knowledge: Experience installing and troubleshooting Microsoft Windows 11, Outlook, Microsoft Office 365, and other COTS software such as Adobe Acrobat and Qualys Endpoint; routine hardware maintenance and troubleshooting on computers, monitors, printers, and scanners; basic understanding of audiovisual systems; networking concepts and basic server administration; basic understanding of PowerShell, Python, or other tools
Proficiency with Microsoft Windows 11, Outlook, Microsoft Office 365, Zoom, iOS, and Adobe Acrobat, plus familiarity with Windows Server 2022/2025, Active Directory Service, Virtual servers, SharePoint, and VNC Remote
Education above high school may substitute for general experience (one academic year equals one year of general experience); education cannot substitute for specialized experience

Benefits

Paid vacation and sick leave
Eleven (11) paid holidays
Retirement benefits under the Federal Employees Retirement System (FERS)
Optional participation in the Federal Employee’s Health Benefits Program
Optional participation in the Federal Employees Vision and Dental Insurance Program
Optional participation in the Federal Employees Group Life Insurance Program
Optional participation in pre-tax flexible spending accounts including Health Care Reimbursement Account and Dependent Care Reimbursement Account
Optional participation in the Thrift Savings Plan with matching: dollar for dollar for first 3% contributed and 50 cents on the dollar for next 2%
Employee Assistance Program (wellness program)
Virtual Learning, including the Judicial Online University
Public Service Loan Forgiveness Program

Telework

May be eligible for limited/partial telework based on the court’s telework policy and the needs of the position

Conditions of Employment

Background check required with periodic updates every five years
Employment considered provisional until the background check is completed
Must adhere to the Code of Conduct for Judicial Employees
Mandatory EFT (Electronic Funds Transfer) participation for payment of net pay

Additional Information

Court is part of the Judicial Branch of the United States Government
Employees serve under “Excepted Appointment” and are considered “At-Will” employees
Interviewed applicants may be asked to provide references
Selected interview applicants must travel at their own expense
Only applicants selected for interviews will be contacted
Only applicants interviewed will be notified of the selection outcome
No relocation expense reimbursement authorized
Reasonable accommodations provided to applicants with disabilities
Court may modify or withdraw the vacancy announcement without prior written or other notice

Salary: USD 51,199 - 83,604 per year
Minimum experience: 2 years

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19d ago

Help Desk Support Specialist Sr.

Weltman, Weinberg & Reis Co., LPA Cincinnati, OH

Cincinnati, OH

19d ago

$25 - $28/hr Full time Senior Active Directory End User Support

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Job Description

This Senior Tier II Help Desk role acts as the primary escalation point for Level 1 and provides remote resolution for complex technical issues.

Responsibilities

Perform problem recognition, research, isolation, resolution, and follow-up for user issues
Communicate status updates on root cause to users and IT management, as appropriate
Review, prioritize, and resolve tickets escalated by Level 1 Support requiring advanced diagnostic time or elevated administrative privileges
Validate tickets routed to Desktop Support by completing root-cause analysis to confirm whether the issue truly needs desk-side support, hardware replacement, or reimaging
Diagnose and resolve complex software compatibility, registry, and operating system issues for Windows 11 and Microsoft Office 365 beyond basic installation
Troubleshoot advanced networking issues, including VPN connectivity remotely
Investigate repeated software failures or profile corruptions to reduce the need for full system reimaging
Conduct Active Directory access review, application access review, and hardware access review to ensure correct permissions
Identify recurring issues and create or update technical documentation
Mentor Level 1 staff on diagnostic procedures to improve First Call Resolution rates
Use remote desktop software to resolve issues for off-site or remote users as the final remote support tier before hardware replacement is required
Log and track calls, maintain history records, and update problem documentation within the ticketing system for completeness and accuracy
Support Level 1 functions as needed, including call queue support, password reset/unlocks, and ticket triage
Complete all required training applicable to this position
Maintain regular and predictable attendance as an essential function
Perform other duties as assigned

Requirements

2+ years of experience in a help desk or related technical support role
Good organizational skills, adaptability, and ability to prioritize tasks
Ability to read and understand software, hardware, and process documentation and develop instructional materials as needed
High level of soft skills including strong communication, customer service practices (patience and empathy), and excellent interpersonal communication
Advanced knowledge and hands-on experience with Microsoft Windows 11
Deep understanding of Microsoft Office 365 applications and profile management
Active Directory administration experience, including setup, maintenance, and removal of user accounts and security groups
Experience using remote desktop software for customer support
VPN troubleshooting experience
Knowledge of Microsoft Endpoint Configuration Manager (MECM)
One year certificate from a college or technical school in computer science or data processing

Technologies

Microsoft Windows 11
Microsoft Office 365
Active Directory
Remote desktop software
VPN
Microsoft Endpoint Configuration Manager (MECM)
Registry
Ticketing system

Benefits

Paid Time Off (PTO): 16 days annually plus 9 company-paid holidays
Competitive benefits: Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance, and more
Promotional opportunities from within the Firm
Employee perks available from Verizon, car dealerships, local movie theaters, theme parks, and more
On site “Bistro To Go” vending and fresh foods available
Free onsite fitness center for all employees

Physical and Mental Demands

Regularly remain in a stationary position at a workstation
Constant use of hands and fingers for typing and operating a computer and other office equipment
Ability to communicate information and ideas in writing and verbally
Occasional standing, walking, bending, and lifting of items up to 20 pounds
Close visual acuity needed for extended periods to read, analyze data, and view a computer terminal

Work Environment

Professional office environment
Low to moderate noise levels with moderate interruptions
Well-lit, climate-controlled workspace

EEO Statement

Weltman is an Equal Employment Opportunity employer.

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22d ago

Technical Support Representative Senior

Global Payment Holding Company Cincinnati, OH

Cincinnati, OH

22d ago

Full time Senior Application Support Customer Support

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Job Description

Global Payment Holding Company’s Global Technical Service Center is hiring a Senior Technical Support Representative to help keep mission-critical systems running in a 24x7x365 production environment. This hybrid role is based in Cincinnati, OH with a defined schedule designed to support ongoing customer and production needs.

In this position, you will troubleshoot production-impacting issues, partner across teams, and help ensure client incidents move through to resolution. The work includes documentation and clear communication for both technical and nontechnical audiences.

What you’ll do

Provide responsive customer support for production-impacting incidents in a 24x7x365 environment, with holiday coverage may be required.
Use strong soft skills and targeted probing questions to troubleshoot and resolve issues for internal and external clients.
Document and track client incidents in ServiceNow to support timely resolution.
Explain complex technical concepts clearly through verbal and written communication for both technical and nontechnical audiences.
Work as an active team member by building cross-functional relationships, communicating with clarity and empathy, sharing knowledge proactively, and contributing to a positive, inclusive culture.
Give and receive feedback, align priorities with the team, and step in to help teammates meet deadlines and deliver high-quality results.

What you bring

Experience using ServiceNow, Splunk, Mainframe applications, and MS Office 2003/2007/2010/2013.
Ability and willingness to be a self-learner, flexibly interpreting and applying new knowledge.
High school diploma or GED with relevant work experience, or a degree in a business-related field.
Strong customer service skills supporting both internal and external users.

Technologies

ServiceNow
Splunk
Mainframe applications
MS Office 2003
MS Office 2007
MS Office 2010
MS Office 2013

Schedule and work location

Schedule: Sunday-Tuesday and every other Wednesday, 8am-8pm ET.
Hybrid work location: Work 3 days per week at offices in Cincinnati, OH.

Visa sponsorship

This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or a valid Green Card Holder.

EEO information

Global Payment Holding Company is an equal opportunity employer. Qualified applicants are evaluated without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
Reasonable accommodations will be provided for qualified disabilities during the hiring process and to perform essential job functions if hired.
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test.
Washington Candidates: Click here for information on the Fair Chance Act.

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26d ago

HELP DESK TECHNICIAN

Cincinnati Public Schools Cincinnati, OH

Cincinnati, OH

26d ago

$30 - $30/hr Full time Application Support End User Support Hardware Support

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Job Description

Support Cincinnati Public Schools end-users by troubleshooting and training across student information systems and client-server technology.

Responsibilities

Support the maintenance, operation, and usage of student information software systems and client server systems
Develop procedures and perform tasks related to system software and hardware
Provide first level troubleshooting for end-users of district student information software programs, and escalate job orders to the right department when needed
Identify and resolve user support issues, including performing and/or coordinating user instructions and training for district student information software programs
Provide consistent phone support to end-users by staffing the district Help Desk phone center
Deliver training and instructions for system users
Complete assigned training to become proficient and/or certified in new software packages adopted for student information gathering
Adapt to new processes and technologies and become proficient in their use
Develop ad hoc query reports using provided tools, or instruct others to do so
Meet schedules and deadlines for production of assigned reports, files, and related deliverables
Maintain composure in stressful situations
Establish and maintain effective working relationships with end-users
Communicate clearly and concisely, verbally and in writing, especially when delivering technical information to users with varying technical familiarity
Use a PC and related software required to perform job activities
Work occasional overtime and other than normal day shift to meet assignment schedules
Ensure Cincinnati Public Schools (CPS) goals, technology, and information standards are followed

Requirements

Three years of satisfactory service in a position using software supported by CPS Student Information Systems, with satisfactory completion of training provided by CPS training personnel
Minimum 18 quarter credits or 12 semester credits of appropriate coursework from an accredited college or university; includes successful completion of a computer course, which may substitute for one year of the service requirement
Thorough knowledge of the features and functions of all district student information software systems, serving as a subject matter expert
Ability to use problem solving techniques to provide first level troubleshooting for end-users, or escalate job orders as needed
Ability to identify and resolve user support issues and perform and/or coordinate user instructions and training for district student information software programs
Ability to provide constant and consistent phone support by staffing the Help Desk phone center
Successful completion of assigned training to become proficient and/or certified in newly adopted student information gathering software packages
Ability to adapt to new processes and technologies and become proficient in their use
Ability to develop or instruct others to develop ad hoc query reports using tools provided
Ability to meet schedules and deadlines for production of assigned reports and files
Ability to maintain composure in stressful situations
Ability to establish and maintain effective working relationships with end-users
Ability to communicate clearly and concisely, verbally and in writing, including technical communication to users with varying technical familiarity
Ability to utilize a PC and required related software to perform job activities, including occasional overtime and other than normal day shift

Technologies

Focus
CPS Web-Based Applications
Cognos Canvas
Microsoft Office
SQL query language
Windows operating systems
mac operating systems
District student information software programs
Client server systems

General Information

Filing applications: Submit through www.cps-k12.org; applications must be received no later than the stated deadline
Experience timing: Unless otherwise stated, work experience requirements must be met by paid experience, and qualifications must be met by the application deadline
Transcripts: If needed, must be submitted no later than the deadline for filing applications; copies of unofficial versions or internet printouts of transcripts are not acceptable
Testing assistance / alternate arrangements: Contact Margaret Key at (513) 363-0206
Passing score: Determined after the examination based on job analysis, exam result analysis, consultation with subject matter expert, and/or other professional methods
Work authorization: Applications accepted from citizens and non-citizens; only citizens and aliens lawfully authorized to work in the U.S. will be hired per Immigration Reform and Control Act
Age requirement: Must be at least 18 years old by the application deadline
Qualified disabled accommodations: Alternate test date/time/location or necessary exam assistance may be arranged with the test analyst before the application deadline, without jeopardizing exam security or integrity
Veteran’s credit: 20% additional credit for qualifying service, with requirements to be met each time an application is filed
Medical exam: Must pass any required medical exam before appointment
Security clearance: Must successfully pass a security investigation, including checks of employment references and criminal records

Location: Cincinnati, OH (onsite)
Salary: USD 30 per hour
Minimum experience: 3 years

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1mo ago

IT Help Desk

Audit-Tel Inc Cincinnati, OH

Cincinnati, OH

1mo ago Closed

$39k - $45k/yr Full time Help Desk Support Information Technology (IT) IT Services

This position is no longer accepting applications (closed Nov 3, 2026).

Job Description

Audit-Tel Inc is hiring a full-time IT Help Desk Support Technician in Cincinnati, OH to support client services across IT voice and data infrastructure, E-Call Systems, and wireless connectivity. In this onsite role, you will manage incoming client requests, route them to the right teams, and work through technical tickets, with some after-hours and on-call expectations.

You will help keep support operations running smoothly by opening support tickets, ensuring each issue is identified correctly, and assigning cases to the appropriate group. The position is designed for someone with help desk or IT support experience who can stay organized, communicate clearly with non-technical customers, and troubleshoot networking and telecommunications problems when new challenges appear.

Key Responsibilities

Open support tickets submitted by clients
Identify and assign tickets to the correct group
Work tickets related to IT Voice and Data Infrastructure, E-Call Systems, and Wireless support

Requirements

Previous experience working in Help Desk Support or IT Support
Process-driven approach with strong attention to detail and creative problem solving
Ability to handle multiple projects at once and meet tight deadlines
Strong communication skills for explaining technical information to non-technical customers
Experience troubleshooting technical issues within telecommunications networks (preferred)
Vendor Management skills
Experience using ticketing systems
Ability to work in a fast paced environment with minimal supervision
Outstanding customer service and teamwork skills
Excellent written and verbal communication
Strong analytical ability
After-hours / On-Call support required

Benefits

Dental Insurance
Health Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Work From Home Days Provided
Quarterly Bonuses and Quarterly Pay Increase

Job Details

Location: Cincinnati, OH (onsite)
Job Status: Full Time
Schedule: 8 hour shift, Monday to Friday, On-Call Rotation
Career Level: Experienced (Non-Manager)
Experience: 1 to 2 Years (minimum 1 year)
Education: College preferred or High School
Starting Salary Range: USD 38,500 to 45,000 per year

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1mo ago

Project Manager, Professional Services & Technical Support

Raymond Storage Concepts Cincinnati, OH

Cincinnati, OH

1mo ago Closed

Full time Manager Information Technology (IT) IT Services

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

Raymond Storage Concepts is hiring an onsite Project Manager for Professional Services & Technical Support to help customers turn connected technology and fleet data into operational decisions they can act on. This role combines customer-facing project management, data analytics, training, and technical problem-solving in a team-oriented environment.

What you’ll do

Analyze fleet, utilization, maintenance, safety, financial, and operational data to spot trends, improvement opportunities, cost savings, and best practices.
Create data visualizations, reports, and presentations, then deliver business reviews directly to customers.
Own customer engagements from planning through implementation, using project plans, Gantt charts, tracking tools, and platforms such as vSimple.
Learn customer operations, identify pain points, and recommend solutions that help customers maximize connected technology value.
Provide training and ongoing guidance on connected technology platforms and gateways.
Research and troubleshoot software, server, gateway, firmware, and other technology-related issues, coordinating resources and escalating when needed.
Support server health checks, software and firmware updates, documentation, and related technical project work.
Partner across teams including Sales, Service, Operations, Training, Engineering, and technicians to drive issues toward resolution.
Maintain installed-base information, subscription and contract renewal dates, professional services hours, and technical support records.
Lead or participate in project turnover meetings, retrospectives, and post-implementation reviews to support continuous improvement.
Assist with developing and executing strategies to deliver and monetize annual professional services.

What you bring

Bachelor’s or Associate’s degree in a relevant field (or equivalent relevant work experience), including Information Systems, Business Analytics, Information Technology, Project Management, Supply Chain Management, Business Administration, or related areas.
2+ years of experience with telematics, IIoT, connected technology, information systems, or a related technology-focused business.
Project management experience.
Material handling, fleet management, or asset-analysis experience.
Knowledge of warehouse automation or intralogistics technology (preferred).
Experience with server or technology platforms such as SQL Server, iW GTS, iRed, or similar systems.
Experience analyzing data and creating reports using business intelligence or analytics platforms.
Experience supporting customers in a technical or technology-driven environment.
Residence in the Greater Cincinnati or Columbus, OH areas.
Proficiency with Power BI, Microsoft Excel, PowerPoint, Microsoft 365, and general computer applications.
Strong analytical skills with the ability to interpret data and turn findings into recommendations.
Ability and willingness to learn multiple software, database, gateway, and controls platforms.
Strong project organization and prioritization skills.
Confident written and verbal communication skills, including the ability to present to customers.
Ability and willingness to work occasional evenings based on project needs (less than 15%) and travel to facilities as needed (less than 25%).
Minimum education includes a high school diploma, GED, and/or technical school.
Minimum of one to three years’ related experience in the lift truck industry preferred.
General mechanical aptitude.
Strong customer service focus and communication skills.
Basic knowledge of Microsoft Office software.
Must maintain a clean driving record, since travel is part of the role.
Must work well independently and as part of a team, with a driven and self-motivated mindset.
Work Authorization: Candidates must be legally authorized to work in the United States. Raymond Storage Concepts is unable to provide employment visa sponsorship for this position now or in the future.
Relocation: Relocation assistance is not available. Candidates are responsible for any relocation expenses associated with accepting the role.

Tools you’ll use

Power BI, Microsoft Excel, PowerPoint, Microsoft 365
vSimple
SQL Server, iW GTS, iRed
IIoT, telematics

Work schedule and location

Location: Cincinnati, OH (onsite)
Schedule: Monday to Friday, onsite 5 days per week
Candidates located in the Cincinnati area will receive first priority. Qualified candidates near the Columbus, Ohio or Louisville, Kentucky offices may also be considered if they can work onsite five days per week.

Benefits

Competitive medical, dental, and vision coverage
Company-paid short-term disability insurance
Life and disability benefits
401(k) retirement plan with company match
Paid Time Off
Volunteer Time Off
Employee Discount Program
Employee Referral Bonus Program
Fun, competitive, and team-oriented company culture

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1mo ago

IT Support Specialist

Integrated Schoolhouse, Inc Cincinnati, OH

Cincinnati, OH

1mo ago Closed

$48k - $53k/yr Full time Chromebooks Device Management End User Support

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

Integrated Schoolhouse, Inc. is seeking an IT Support Specialist to support client locations across educational and business environments. This role focuses on maintaining infrastructure systems and devices, responding to help requests, and bringing issues to resolution while keeping end users informed throughout the process.

You will manage support tickets and requests covering hardware, applications, peripherals, and data, using multiple communication channels such as Helpdesk, phone, email, text notifications, and in-person interactions. Documentation and end user satisfaction tracking are central to the work, along with building effective relationships while troubleshooting under pressure.

What you’ll do

Receive IT support requests for applications, hardware, peripherals, and data through Helpdesk, phone, email, text notification, and in person, with careful documentation of each request and tracking through resolution and end user satisfaction.
Apply strong IT problem-solving and interpersonal communication skills to address technical issues.
Maintain a calm, patient demeanor and build rapport quickly in stressful situations.
Use knowledge of common IT systems, software, hardware, peripherals, and troubleshooting methods to resolve issues.
Assist and train end users so they can solve problems and increase their self-reliance.
Work independently while managing multiple tasks and priorities, adapting quickly to changing business needs, and addressing difficult problems.
Support various locations throughout the week and help support onsite techs as needed.
Demonstrate an eagerness to learn and a growth mindset while remaining flexible and adaptable.
Use reliable transportation and drive to various clients across greater Cincinnati.

Required qualifications

4+ years of experience (4-5 years in a technology support position preferred).
B.A. or B.S. degree in a technology-related field (Associate degree in technology considered).
Experience supporting Mac, iPad, Windows, and Chromebooks.
Experience with Mobile device management systems.
Experience with Office 365 and Google admin.
Basic understanding of windows server management.
Ability to assist and train end users to solve problems and increase their self-reliance.
Ability to complete FBI and CBI Background Checks, Safe Parish Training, and Drug Screening.
Reliable work history and demonstrated ability to work independently, manage priorities, and adapt to business needs.

Helpful experience

Network switch experience (a plus, not required).

Technologies you’ll work with

Mac, iPad, Windows, Chromebooks
Mobile device management systems
Office 365, Google admin
windows server management

Role details

Location: Cincinnati, OH (hybrid)
Work model: In person and remote based on weekly needs, covering multiple clients throughout the week
Schedule: Monday to Friday
Job type: Full-time
Salary: USD 47,500 - 52,500 per year