Cincinnati, OH

Support Jobs in Cincinnati, OH

2 jobs found

Include remote jobs

3d ago

Call Center Tech Support Specialist

Tire Discounters Cincinnati, OH

Cincinnati, OH

3d ago

Full time Contact Center Customer Support End User Support

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Job Description

This onsite Cincinnati, OH role delivers front-line call center and IT support to customers and internal users via phone, email, or chat.

Responsibilities

Respond to customer queries in a timely and accurate way via phone, email, or chat.
Identify customer needs.
Help customers use specific POS features.
Maintain and create tickets for all calls.
Be accountable for maintaining SLAs set by management.
Investigate solutions to all issues that come through the support desk.
Monitor and document Service Desk tickets and respond to user requests and incidents in the Service Desk in a timely, effective manner according to SLAs set by management.
Be well organized and create dialogue with users to ensure users understand the progress of ticket resolution.
Have a courteous, professional approach and attitude to work with all levels of management and personnel.
Educate customers on policies and procedures.
Investigate and coordinate resolution to user concerns; provide IT relationship management support for all IT and customers.
Identify trends by tracking events and patterns of recurring problems and escalate to tier 3 or management to assist in identifying root causes and mitigate future issues surrounding the same structural problems.
Serve as a point of contact and assist different groups in hands-on work, including but not limited to Network, various workstation and site-specific projects, telecommunications, server teams, and security teams.
Provide POS support and basic troubleshooting of IT-related equipment.
Strong phone skills.
Strong customer service skills.
Multitask between assisting stores and corporate office users.
Create and update KB articles.
Ensure all customer follow-ups are completed in a timely manner.
Excellent listening, written, and verbal communication skills.
Ability to problem-solve in a fast-paced environment with a solution-focused attitude.
Flexible in shift assignments and work environment.
Ability to follow up on tasks to completion with minimal supervision required.
Proficiency in standard software programs.

Requirements

At least 1 year of experience in a Call Center or Help Desk environment.
At least 1 year of troubleshooting IT-related issues.
Automotive knowledge a plus.
General understanding of office and retail operations.

Benefits

Comprehensive benefit plans.
Industry-leading training and development programs.

Physical Demands

Operates in both an office setting and within our retail operations.
Routinely uses standard office equipment such as computers and phones.
Walking, standing, sitting, listening, and talking on a wide variety and continual basis.
Required to stand, walk, use hands and fingers, handle and feel, lift/carry up to 25 pounds, and reach with hands and arms.

Additional Requirements

Must be authorized to work in the USA

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26d ago

Technical Support Engineer

EST Analytical Cincinnati, OH

Cincinnati, OH

26d ago

$60k - $70k/yr Full time Application Support Customer Service Customer Support

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Job Description

EST Analytical offers a challenging and dynamic career within a growing multinational organization, paired with an open, collegial culture and collaboration with industry leaders. This onsite role in Cincinnati, Ohio supports combustion analyzers and provides front-line technical assistance, CRM ticket management, and hands-on instrument maintenance. The position offers a competitive salary in the range of $60,000 to $70,000 per year plus a comprehensive benefits package.

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Retirement plan
Vision insurance

Compensation

Salary range is $60,000 to $70,000 per year. This is complemented by a comprehensive benefits package as part of a dynamic career within a growing organization.

Responsibilities

Provide technical support via phone and email
Create support tickets using our CRM database and follow up on open tickets in a timely manner
Escalate problems to second-tier support when required
Provide remote assistance for software diagnostics using TeamViewer and other tools
Perform repairs and prepare loaner equipment
Assist field service engineers with sending parts/tools when required
Focus on combustion analyzers (carbon, nitrogen, sulfur)

Requirements

Associate’s degree required
Mechanically inclined with the ability to troubleshoot and repair instrumentation
Affinity towards learning new software programs
Ability to provide first-line technical customer support via phone and email
Reliable and dependable, self-motivated, capable of working unsupervised as part of a team
Professional appearance and attitude
Excellent verbal and written communication skills

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Support Jobs in Cincinnati, OH

Call Center Tech Support Specialist

Technical Support Engineer

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