Service Cloud

Service Cloud Support Jobs

2 jobs found

1mo ago

Service Cloud Technical Support Engineer

Salesforce Indianapolis, IN

Indianapolis, IN

1mo ago Closed

$81k - $122k/yr Full time Application Support Customer Relationship Management (CRM) Customer Service

This position is no longer accepting applications (closed Aug 2, 2026).

Job Description

Salesforce offers a competitive annual salary range of USD 80,900 to 122,300 for an onsite role in Indianapolis, IN, and provides a comprehensive benefits package. This 24/7 global support position centers on onboarding, delivering best-practices guidance, and resolving complex technical issues for enterprise customers across the Salesforce platform, including Service Cloud.

Benefits

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program

Responsibilities

Own the full technical support lifecycle for customers, guiding cases from initial intake through final resolution
Troubleshoot and resolve advanced issues across Salesforce platform products, including Service Cloud
Coordinate rapid responses for critical cases by partnering with cross-functional teams and escalating to Product Engineering when needed
Deliver onboarding support and technical discovery sessions to aid new customers implementing Salesforce solutions
Advise customers on recommended practices, configurations, and architecture to speed adoption and maximize value
Investigate reported issues, analyze system behavior, and determine root causes using internal tools
Handle multiple concurrent issues while prioritizing work in a fast-paced setting
Develop and maintain expertise in Salesforce platform features and related technologies
Work with Product Engineering and internal teams to investigate defects, report issues, and enhance platform capabilities
Create and maintain technical documentation and knowledge base resources for internal teams and the support community
Mentor colleagues through collaborative troubleshooting approaches, including swarming
Explain technical concepts clearly to both technical and non-technical audiences

Requirements

Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent experience
Minimum two years in technical support, software engineering, or similar customer-facing technical roles
Experience debugging and troubleshooting software applications, including Java-based applications
Solid knowledge of databases, data management, and SQL
Proven ability to explain complex technical concepts to non-technical audiences
Strong written and verbal communication skills
Analytical problem-solving abilities in fast-paced technical environments
Customer-focused mindset with the ability to build consultative relationships with stakeholders
Ability to juggle multiple tasks and prioritize competing issues effectively
Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies
Experience with web technologies including HTML, JavaScript, CSS, LWC, or APEX
Professional proficiency in spoken and written English

Technologies

Sales Cloud
Service Cloud
Data Cloud
Agentforce
HTML
JavaScript
CSS
LWC
APEX
Java
SQL

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1mo ago

Technical Support Executive

Movate South Jordan, UT

South Jordan, UT

1mo ago Closed

$23 - $23/hr Full time Customer Relationship Management (CRM) Customer Support Salesforce

This position is no longer accepting applications (closed Jul 22, 2026).

Job Description

The Technical Support Executive role centers on DNS, CDN, and domain services, delivering customer-facing technical support, troubleshooting, and billing assistance in a dynamic environment. This on-site position is based in South Jordan, UT, with an hourly rate of USD 23.

Overview

We are hiring a Technical Support Specialist to assist customers across DNS, CDN, domain registration, and related web infrastructure services. This is a customer-facing technical support position that demands strong troubleshooting skills, comfort with billing and registrar-related issues, and clear communication in a fast-paced setting. The ideal candidate will have prior experience in technical customer support with hands-on exposure to DNS and CDN concepts.