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3 jobs found

Today

Technical Support Specialist

Movate South Jordan, UT

South Jordan, UT

Today

$23 - $23/hr Full time Application Support Billing Support Cdn

Apply Now

Job Description

The Technical Support Specialist at Movate supports customers by diagnosing and resolving technical billing concerns through chat and email. The role is focused on billing and registrar system assistance, with a strong technical foundation in CDN and DNS tools.

Location

South Jordan, UT (onsite)
Commuting area: South Jordan, UT 84095 (required)

Compensation

USD 23 per hour

Role Summary

This position resolves customers’ technical billing issues by investigating system behavior, troubleshooting related infrastructure, and guiding clients with clear next steps. The candidate must have 2+ years of customer-facing experience, along with hands-on experience using CDN and DNS tooling, and supporting billing and registrar systems.

Key Responsibilities

Handle technical billing inquiries for customers via chat and email.
Research and resolve client billing issues using standard billing tools and payment platforms.
Provide customers with clear, actionable insights based on findings.

Required Education

High school diploma

Required Qualifications

Associate’s or Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field is preferred, or equivalent work experience.
2+ years in customer-facing roles, preferably technical support or customer service with a focus on billing and registrar systems.
Experience investigating and resolving billing issues, including work with standard billing tools and payment platforms.
Strong analytical skills and the ability to communicate findings clearly and practically to customers.
Technical troubleshooting capability.
Experience with modern operating systems, including macOS.
Basic understanding of how the Internet and registrar systems work, including terminology for CDN, DNS, and domain registration.
Proficiency using ticketing systems such as Salesforce Service Cloud or Zendesk.
Exceptional attention to detail and accuracy.
Strong written, verbal, and interpersonal communication skills across organizational levels.
Ability to work efficiently in a fast-paced environment.
Proficiency with standard billing tools and payment platforms; Stripe experience is preferred.
Familiarity with Atlassian Confluence.
Basic ability to use SQL queries.
Knowledge of financial and accounting terminology, including bad debt, collectible invoices, sales tax, credits, and refunds.

Experience Requirements

Domain Name System: 2 years (required)
Content Delivery Network: 2 years (required)

Tools and Technologies

CDN (Content Delivery Network)
DNS (Domain Name System)
macOS
Salesforce Service Cloud
Zendesk
Stripe
Atlassian Confluence
SQL

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

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1mo ago

Service Cloud Technical Support Engineer

Salesforce Indianapolis, IN

Indianapolis, IN

1mo ago Closed

$81k - $122k/yr Full time Application Support Customer Relationship Management (CRM) Customer Service

This position is no longer accepting applications (closed Aug 2, 2026).

Job Description

Salesforce offers a competitive annual salary range of USD 80,900 to 122,300 for an onsite role in Indianapolis, IN, and provides a comprehensive benefits package. This 24/7 global support position centers on onboarding, delivering best-practices guidance, and resolving complex technical issues for enterprise customers across the Salesforce platform, including Service Cloud.

Benefits

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program

Responsibilities

Own the full technical support lifecycle for customers, guiding cases from initial intake through final resolution
Troubleshoot and resolve advanced issues across Salesforce platform products, including Service Cloud
Coordinate rapid responses for critical cases by partnering with cross-functional teams and escalating to Product Engineering when needed
Deliver onboarding support and technical discovery sessions to aid new customers implementing Salesforce solutions
Advise customers on recommended practices, configurations, and architecture to speed adoption and maximize value
Investigate reported issues, analyze system behavior, and determine root causes using internal tools
Handle multiple concurrent issues while prioritizing work in a fast-paced setting
Develop and maintain expertise in Salesforce platform features and related technologies
Work with Product Engineering and internal teams to investigate defects, report issues, and enhance platform capabilities
Create and maintain technical documentation and knowledge base resources for internal teams and the support community
Mentor colleagues through collaborative troubleshooting approaches, including swarming
Explain technical concepts clearly to both technical and non-technical audiences

Requirements

Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent experience
Minimum two years in technical support, software engineering, or similar customer-facing technical roles
Experience debugging and troubleshooting software applications, including Java-based applications
Solid knowledge of databases, data management, and SQL
Proven ability to explain complex technical concepts to non-technical audiences
Strong written and verbal communication skills
Analytical problem-solving abilities in fast-paced technical environments
Customer-focused mindset with the ability to build consultative relationships with stakeholders
Ability to juggle multiple tasks and prioritize competing issues effectively
Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies
Experience with web technologies including HTML, JavaScript, CSS, LWC, or APEX
Professional proficiency in spoken and written English

Technologies

Sales Cloud
Service Cloud
Data Cloud
Agentforce
HTML
JavaScript
CSS
LWC
APEX
Java
SQL

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1mo ago

Technical Support Executive

Movate South Jordan, UT

South Jordan, UT

1mo ago Closed

$23 - $23/hr Full time Customer Relationship Management (CRM) Customer Support Salesforce

This position is no longer accepting applications (closed Jul 22, 2026).

Job Description

The Technical Support Executive role centers on DNS, CDN, and domain services, delivering customer-facing technical support, troubleshooting, and billing assistance in a dynamic environment. This on-site position is based in South Jordan, UT, with an hourly rate of USD 23.

Overview

We are hiring a Technical Support Specialist to assist customers across DNS, CDN, domain registration, and related web infrastructure services. This is a customer-facing technical support position that demands strong troubleshooting skills, comfort with billing and registrar-related issues, and clear communication in a fast-paced setting. The ideal candidate will have prior experience in technical customer support with hands-on exposure to DNS and CDN concepts.

Responsibilities

Assist customers through ticketing systems and other service channels
Diagnose and resolve issues related to DNS, CDN, domain registration, and registrar systems
Investigate and resolve billing inquiries, including invoices, credits, refunds, payment issues, and sales tax questions
Support customers using standard billing tools and payment platforms; familiarity with Stripe is advantageous
Record issues, actions taken, and resolutions in systems such as Salesforce Service Cloud or Zendesk
Collaborate across teams to escalate and resolve complex technical or account-related matters
Provide customers with clear, accurate, and actionable updates
Maintain meticulous attention to detail while managing multiple priorities in a fast-paced environment
Leverage internal knowledge bases such as Confluence to research and document procedures
Perform basic SQL queries as needed to support investigation and resolution

Requirements

High school diploma or equivalent
Minimum 2 years of experience in a customer-facing technical support or customer service role
Minimum 2 years of experience working with DNS, CDN, and domain registration
Minimum 2 years of experience with web technologies or cloud technologies
Strong technical troubleshooting skills
Basic understanding of how the Internet and registrar systems work
Familiarity with terminology and workflows related to DNS, CDN, and domain management
Experience handling client billing issues using billing tools or payment platforms
Knowledge of financial terminology such as bad debt, collectible invoices, credits, refunds, and sales tax
Experience using ticketing platforms such as Salesforce Service Cloud or Zendesk
Excellent written, verbal, and interpersonal communication skills
Strong attention to detail and accuracy
Ability to work efficiently in a fast-paced environment

Technologies

Stripe
Salesforce Service Cloud
Zendesk
Confluence
SQL
MacOS

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Application Questions

Do you have at least 2 years of experience working with DNS, CDN, and domain registration?
Do you have at least 2 years of experience working with web technologies or cloud technologies?

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