South Jordan, UT

Support Jobs in South Jordan, UT

2 jobs found

Include remote jobs

5d ago

IT Help Desk Support

Phaxis LLC South Jordan, UT

South Jordan, UT

5d ago

$24 - $24/hr Full time Application Support Contact Center Customer Support

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Job Description

Phaxis LLC is seeking an IT Help Desk Support professional for a global financial institution in South Jordan, Utah. This hybrid role places you as the first point of contact for the IT Service Desk, providing phone-based end-user support and technical assistance. The position offers a competitive hourly rate of USD 24 and a benefits package that includes dental, health, and vision insurance.

Responsibilities

Deliver phone-based support with strong customer service, listening carefully to understand the issue and capture essential details.
Record precise, thorough notes at the client, problem, and incident levels to enable effective resolution and tracking.
Provide high-quality end-user technical support for enterprise software and hardware.
Engage in assessment, triage, research, training, and resolution of incidents and requests related to application software and infrastructure in a fast-paced setting.
Apply technology knowledge to support all existing systems.
Support all aspects of client needs across phone, chat, or in-person interactions with professionalism and composure.
Identify and collaborate with internal end users to deliver guidance and support.
Investigate, diagnose, resolve, and recover from hardware and software problems.
Install, modify, run diagnostics, and repair computer hardware and software.

Technologies

Call tracking system
Knowledge base tool

Benefits

Dental insurance
Health insurance
Vision insurance

Location

Hybrid remote in South Jordan, UT 84095

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1mo ago

Technical Support Executive

Movate South Jordan, UT

South Jordan, UT

1mo ago Closed

$23 - $23/hr Full time Customer Relationship Management (CRM) Customer Support Salesforce

This position is no longer accepting applications (closed Jul 22, 2026).

Job Description

The Technical Support Executive role centers on DNS, CDN, and domain services, delivering customer-facing technical support, troubleshooting, and billing assistance in a dynamic environment. This on-site position is based in South Jordan, UT, with an hourly rate of USD 23.

Overview

We are hiring a Technical Support Specialist to assist customers across DNS, CDN, domain registration, and related web infrastructure services. This is a customer-facing technical support position that demands strong troubleshooting skills, comfort with billing and registrar-related issues, and clear communication in a fast-paced setting. The ideal candidate will have prior experience in technical customer support with hands-on exposure to DNS and CDN concepts.

Responsibilities

Assist customers through ticketing systems and other service channels
Diagnose and resolve issues related to DNS, CDN, domain registration, and registrar systems
Investigate and resolve billing inquiries, including invoices, credits, refunds, payment issues, and sales tax questions
Support customers using standard billing tools and payment platforms; familiarity with Stripe is advantageous
Record issues, actions taken, and resolutions in systems such as Salesforce Service Cloud or Zendesk
Collaborate across teams to escalate and resolve complex technical or account-related matters
Provide customers with clear, accurate, and actionable updates
Maintain meticulous attention to detail while managing multiple priorities in a fast-paced environment
Leverage internal knowledge bases such as Confluence to research and document procedures
Perform basic SQL queries as needed to support investigation and resolution

Requirements

High school diploma or equivalent
Minimum 2 years of experience in a customer-facing technical support or customer service role
Minimum 2 years of experience working with DNS, CDN, and domain registration
Minimum 2 years of experience with web technologies or cloud technologies
Strong technical troubleshooting skills
Basic understanding of how the Internet and registrar systems work
Familiarity with terminology and workflows related to DNS, CDN, and domain management
Experience handling client billing issues using billing tools or payment platforms
Knowledge of financial terminology such as bad debt, collectible invoices, credits, refunds, and sales tax
Experience using ticketing platforms such as Salesforce Service Cloud or Zendesk
Excellent written, verbal, and interpersonal communication skills
Strong attention to detail and accuracy
Ability to work efficiently in a fast-paced environment

Technologies

Stripe
Salesforce Service Cloud
Zendesk
Confluence
SQL
MacOS

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Application Questions

Do you have at least 2 years of experience working with DNS, CDN, and domain registration?
Do you have at least 2 years of experience working with web technologies or cloud technologies?

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Support Jobs in South Jordan, UT

IT Help Desk Support

Technical Support Executive

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