South Jordan, UT

Support Jobs in South Jordan, UT

5 jobs found

Include remote jobs

3d ago

Technical Support Analyst - Tier I

Lightspeed DMS South Jordan, UT

South Jordan, UT

3d ago

Full time Api Support Application Support Customer Support

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Job Description

Support the dealer community with advanced, hands-on troubleshooting for Lightspeed’s DMS platform.

Responsibilities

Diagnose and troubleshoot complex software, networking, and hardware issues impacting dealer use of the DMS platform
Deliver advanced technical support via phone, email, live chat, and ticketing systems
Investigate problems across core DMS modules, including sales, parts, service, rentals, accounting, and CRM
Document case resolutions in detail and escalate unresolved issues to the appropriate teams when needed
Support dealers by meeting resolution time goals and following up on outstanding issues
Track and manage support tickets end-to-end to ensure timely follow-up on escalated cases
Collaborate with team members to resolve critical customer issues and contribute to software quality improvements
Identify and implement process improvements that enhance the dealer experience
Partner with developers and product managers to surface recurring DMS issues and inform product improvements

Requirements

2–3 years of experience in technical support, preferably in a SaaS or IT setting
Strong understanding of Windows OS environments, including troubleshooting and configuration
Advanced ability to diagnose software issues, troubleshoot hardware, and work through network setups
Experience managing support tickets, documenting technical issues, and following up on escalations
Exposure to, or interest in learning, industries such as dealership, powersports, marine, RV, trailer, outdoor power equipment, or golf cart
Ability to collaborate effectively across teams, including developers and product managers
Strong problem-solving skills and the ability to think critically in high-pressure situations
Excellent written and verbal communication skills for explaining complex technical concepts to technical and non-technical audiences
Desire for continuous learning, including emerging technologies and trends in technical support

Technologies

Windows OS
SQL
APIs

Position Details

Full-time role based in South Jordan, UT (hybrid)
Initial period: first six months working full-time from the South Jordan office
After training: flexible hybrid schedule with 2–3 days per week in the office and the remaining days from home
After training, schedule options: 4x10-hour shifts or 5x8-hour shifts

Preferred Qualifications

Prior experience in dealership or recreational industries
Experience with cloud-based software and APIs
SQL proficiency and familiarity with database management
Basic networking knowledge, including IP configurations and VPN setups

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1mo ago

IT Help Desk Support

JSSMax Software and Staffing Solutions South Jordan, UT

South Jordan, UT

1mo ago Closed

$25+/hr Contract Application Support Computer Skills Customer Support

This position is no longer accepting applications (closed Nov 5, 2026).

Job Description

Join a 24x7 service desk team as the first point of contact for end users needing technical assistance in South Jordan, UT.

Responsibilities

Provide front-line IT support to end users via phone and live chat with a customer-first focus.
Troubleshoot, diagnose, and resolve issues related to enterprise hardware, software, and peripherals; escalate problems when needed.
Record and maintain accurate documentation in the ticketing system, including incidents, troubleshooting steps, and outcomes.
Handle multiple requests concurrently in a fast-paced environment.
Work with teammates and follow IT policies and procedures.
Contribute to service improvement by flagging potential process or automation opportunities.

Requirements

High School Diploma or GED required.
2–5 years of IT service desk or technical support experience in a fast-paced environment preferred.
Strong customer service, communication, and problem-solving skills.
Technical aptitude with Windows-based systems and enterprise IT applications.
Ability to support variable shifts, including weekends, holidays, and overtime as needed.

Technologies

Windows-based systems
Enterprise IT applications

Role Details

Job Title: IT Service Desk Agent
Location: South Jordan, UT (onsite)
Work Location: In person
Contract Duration: 12-month contract
Pay: $25.00 per hour
Compensation: $25/hr W2 (no benefits)
Job Type: Contract
Experience: Technical support: 1 year (Preferred)
Ability to Commute: South Jordan, UT 84095 (Preferred)

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2mo ago

Technical Support Specialist

Movate South Jordan, UT

South Jordan, UT

2mo ago Closed

$23 - $23/hr Full time Application Support Billing Support Cdn

This position is no longer accepting applications (closed Sep 10, 2026).

Job Description

The Technical Support Specialist at Movate supports customers by diagnosing and resolving technical billing concerns through chat and email. The role is focused on billing and registrar system assistance, with a strong technical foundation in CDN and DNS tools.

Location

South Jordan, UT (onsite)
Commuting area: South Jordan, UT 84095 (required)

Compensation

USD 23 per hour

Role Summary

This position resolves customers’ technical billing issues by investigating system behavior, troubleshooting related infrastructure, and guiding clients with clear next steps. The candidate must have 2+ years of customer-facing experience, along with hands-on experience using CDN and DNS tooling, and supporting billing and registrar systems.

Key Responsibilities

Handle technical billing inquiries for customers via chat and email.
Research and resolve client billing issues using standard billing tools and payment platforms.
Provide customers with clear, actionable insights based on findings.

Required Education

High school diploma

Required Qualifications

Associate’s or Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field is preferred, or equivalent work experience.
2+ years in customer-facing roles, preferably technical support or customer service with a focus on billing and registrar systems.
Experience investigating and resolving billing issues, including work with standard billing tools and payment platforms.
Strong analytical skills and the ability to communicate findings clearly and practically to customers.
Technical troubleshooting capability.
Experience with modern operating systems, including macOS.
Basic understanding of how the Internet and registrar systems work, including terminology for CDN, DNS, and domain registration.
Proficiency using ticketing systems such as Salesforce Service Cloud or Zendesk.
Exceptional attention to detail and accuracy.
Strong written, verbal, and interpersonal communication skills across organizational levels.
Ability to work efficiently in a fast-paced environment.
Proficiency with standard billing tools and payment platforms; Stripe experience is preferred.
Familiarity with Atlassian Confluence.
Basic ability to use SQL queries.
Knowledge of financial and accounting terminology, including bad debt, collectible invoices, sales tax, credits, and refunds.

Experience Requirements

Domain Name System: 2 years (required)
Content Delivery Network: 2 years (required)

Tools and Technologies

CDN (Content Delivery Network)
DNS (Domain Name System)
macOS
Salesforce Service Cloud
Zendesk
Stripe
Atlassian Confluence
SQL

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

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3mo ago

IT Help Desk Support

Phaxis LLC South Jordan, UT

South Jordan, UT

3mo ago Closed

$24 - $24/hr Full time Application Support Contact Center Customer Support

This position is no longer accepting applications (closed Aug 27, 2026).

Job Description

Phaxis LLC is seeking an IT Help Desk Support professional for a global financial institution in South Jordan, Utah. This hybrid role places you as the first point of contact for the IT Service Desk, providing phone-based end-user support and technical assistance. The position offers a competitive hourly rate of USD 24 and a benefits package that includes dental, health, and vision insurance.

Responsibilities

Deliver phone-based support with strong customer service, listening carefully to understand the issue and capture essential details.
Record precise, thorough notes at the client, problem, and incident levels to enable effective resolution and tracking.
Provide high-quality end-user technical support for enterprise software and hardware.
Engage in assessment, triage, research, training, and resolution of incidents and requests related to application software and infrastructure in a fast-paced setting.
Apply technology knowledge to support all existing systems.
Support all aspects of client needs across phone, chat, or in-person interactions with professionalism and composure.
Identify and collaborate with internal end users to deliver guidance and support.
Investigate, diagnose, resolve, and recover from hardware and software problems.
Install, modify, run diagnostics, and repair computer hardware and software.

Technologies

Call tracking system
Knowledge base tool

Benefits

Dental insurance
Health insurance
Vision insurance

Location

Hybrid remote in South Jordan, UT 84095

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4mo ago

Technical Support Executive

Movate South Jordan, UT

South Jordan, UT

4mo ago Closed

$23 - $23/hr Full time Customer Relationship Management (CRM) Customer Support Salesforce

This position is no longer accepting applications (closed Jul 22, 2026).

Job Description

The Technical Support Executive role centers on DNS, CDN, and domain services, delivering customer-facing technical support, troubleshooting, and billing assistance in a dynamic environment. This on-site position is based in South Jordan, UT, with an hourly rate of USD 23.

Overview

We are hiring a Technical Support Specialist to assist customers across DNS, CDN, domain registration, and related web infrastructure services. This is a customer-facing technical support position that demands strong troubleshooting skills, comfort with billing and registrar-related issues, and clear communication in a fast-paced setting. The ideal candidate will have prior experience in technical customer support with hands-on exposure to DNS and CDN concepts.

Responsibilities

Assist customers through ticketing systems and other service channels
Diagnose and resolve issues related to DNS, CDN, domain registration, and registrar systems
Investigate and resolve billing inquiries, including invoices, credits, refunds, payment issues, and sales tax questions
Support customers using standard billing tools and payment platforms; familiarity with Stripe is advantageous
Record issues, actions taken, and resolutions in systems such as Salesforce Service Cloud or Zendesk
Collaborate across teams to escalate and resolve complex technical or account-related matters
Provide customers with clear, accurate, and actionable updates
Maintain meticulous attention to detail while managing multiple priorities in a fast-paced environment
Leverage internal knowledge bases such as Confluence to research and document procedures
Perform basic SQL queries as needed to support investigation and resolution

Requirements

High school diploma or equivalent
Minimum 2 years of experience in a customer-facing technical support or customer service role
Minimum 2 years of experience working with DNS, CDN, and domain registration
Minimum 2 years of experience with web technologies or cloud technologies
Strong technical troubleshooting skills
Basic understanding of how the Internet and registrar systems work
Familiarity with terminology and workflows related to DNS, CDN, and domain management
Experience handling client billing issues using billing tools or payment platforms
Knowledge of financial terminology such as bad debt, collectible invoices, credits, refunds, and sales tax
Experience using ticketing platforms such as Salesforce Service Cloud or Zendesk
Excellent written, verbal, and interpersonal communication skills
Strong attention to detail and accuracy
Ability to work efficiently in a fast-paced environment

Technologies

Stripe
Salesforce Service Cloud
Zendesk
Confluence
SQL
MacOS

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Application Questions

Do you have at least 2 years of experience working with DNS, CDN, and domain registration?
Do you have at least 2 years of experience working with web technologies or cloud technologies?

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Support Jobs in South Jordan, UT

Technical Support Analyst - Tier I

IT Help Desk Support

Technical Support Specialist

IT Help Desk Support

Technical Support Executive

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