Technical Support Executive

The Technical Support Executive role centers on DNS, CDN, and domain services, delivering customer-facing technical support, troubleshooting, and billing assistance in a dynamic environment. This on-site position is based in South Jordan, UT, with an hourly rate of USD 23.

Overview

We are hiring a Technical Support Specialist to assist customers across DNS, CDN, domain registration, and related web infrastructure services. This is a customer-facing technical support position that demands strong troubleshooting skills, comfort with billing and registrar-related issues, and clear communication in a fast-paced setting. The ideal candidate will have prior experience in technical customer support with hands-on exposure to DNS and CDN concepts.

Responsibilities

• Assist customers through ticketing systems and other service channels
• Diagnose and resolve issues related to DNS, CDN, domain registration, and registrar systems
• Investigate and resolve billing inquiries, including invoices, credits, refunds, payment issues, and sales tax questions
• Support customers using standard billing tools and payment platforms; familiarity with Stripe is advantageous
• Record issues, actions taken, and resolutions in systems such as Salesforce Service Cloud or Zendesk
• Collaborate across teams to escalate and resolve complex technical or account-related matters
• Provide customers with clear, accurate, and actionable updates
• Maintain meticulous attention to detail while managing multiple priorities in a fast-paced environment
• Leverage internal knowledge bases such as Confluence to research and document procedures
• Perform basic SQL queries as needed to support investigation and resolution

Requirements

• High school diploma or equivalent
• Minimum 2 years of experience in a customer-facing technical support or customer service role
• Minimum 2 years of experience working with DNS, CDN, and domain registration
• Minimum 2 years of experience with web technologies or cloud technologies
• Strong technical troubleshooting skills
• Basic understanding of how the Internet and registrar systems work
• Familiarity with terminology and workflows related to DNS, CDN, and domain management
• Experience handling client billing issues using billing tools or payment platforms
• Knowledge of financial terminology such as bad debt, collectible invoices, credits, refunds, and sales tax
• Experience using ticketing platforms such as Salesforce Service Cloud or Zendesk
• Excellent written, verbal, and interpersonal communication skills
• Strong attention to detail and accuracy
• Ability to work efficiently in a fast-paced environment

Technologies

• Stripe
• Salesforce Service Cloud
• Zendesk
• Confluence
• SQL
• MacOS

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Questions

• Do you have at least 2 years of experience working with DNS, CDN, and domain registration?
• Do you have at least 2 years of experience working with web technologies or cloud technologies?