Servicetitan

Servicetitan Support Jobs

2 jobs found

1mo ago

Technical Support Specialist - Financials

ServiceTitan, Inc. San Francisco, CA

San Francisco, CA

1mo ago Closed

$19 - $31/hr Full time Accounting Accounting Software Application Support

This position is no longer accepting applications (closed Sep 11, 2026).

Job Description

ServiceTitan is hiring a Technical Support Specialist focused on Financials, supporting customers who rely on ServiceTitan software to run essential accounting and billing workflows. In this onsite role in California, you’ll help customers troubleshoot financial integrations, explain accounting concepts clearly, and support best-practice processes within the platform.

What you’ll do

Serve as the first point of contact for customer support across phone, chat, email, and screen-sharing sessions.
Develop strong product mastery of ServiceTitan financial modules, including invoicing, accounts receivable, and job costing, then provide expert guidance with practical, creative solutions.
Troubleshoot and resolve issues related to accounting integrations, including platforms such as QuickBooks, Sage Intacct, and other connected systems.
Coach customers on accounting best practices inside the software, including chart of accounts setup, financial reporting, and month-end closing procedures.
Use support tooling and in-depth testing to prevent escalations and de-escalate complex cases by resolving issues efficiently.

What you bring

Bachelor’s degree preferred, or equivalent experience in technical support or an accounting-related role.
Strong problem-solving skills with critical thinking and troubleshooting ability.
Excellent people skills, including empathy and patience, with the ability to translate financial and technical concepts into plain language.
Ability to stay level-headed in a challenging, rapidly changing environment and work well in a feedback-oriented culture.
Strong written and verbal communication skills.
Customer-centric mindset, desire to learn, and a can-do attitude.
Solid understanding of core accounting principles such as debits/credits, accrual vs. cash basis, general ledger, P&L, and balance sheets.
Hands-on experience with accounting tools such as QuickBooks (Desktop or Online), Sage, or similar platforms.
Proficiency with spreadsheet tools including Google Sheets or Microsoft Excel for analysis and reporting.
Strong mathematical and analytical aptitude.
Knowledge of the home or commercial service industry is a plus.
Comfort working remotely, and ability to work at a desk (sitting or standing) for 6-8 hours at a time.

Tools you’ll use

QuickBooks (Desktop or Online)
Sage
Sage Intacct
Google Sheets
Microsoft Excel

Compensation and education

The hourly salary range is USD 19 - 31 per hour. A Bachelor’s degree is preferred, or equivalent experience.

Benefits

Flextime, recognition, and support for autonomous work
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Parental leave and support
Up to $20k in fertility services (IUI and IVF), surrogacy, and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools

AI use in recruitment

ServiceTitan uses technology, including automated and AI-assisted tools, to support certain parts of the recruitment process. AI tools are not used to make hiring decisions; all hiring decisions are made by the hiring teams.

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1mo ago

Help Desk/Desktop Support Analyst

Robert Half Tonawanda, NY

Tonawanda, NY

1mo ago Closed

$26 - $34/hr Contract Active Directory Application Support Desktop Support

This position is no longer accepting applications (closed Aug 22, 2026).

Job Description

Contract-to-permanent onsite role for a Help Desk and Desktop Support Analyst in Tonawanda, NY with Robert Half, offering $26-$34 per hour.

Responsibilities

Serve as the escalation point for complex incidents and high-priority requests requiring advanced technical analysis and resolution.
Provide Tier 2 and Tier 3 support for end-user devices, operating systems, business applications, and core workplace technologies.
Troubleshoot and resolve issues with Windows desktops and laptops, Microsoft 365, Active Directory, printers, mobile devices, and endpoint tooling.
Image, deploy, and maintain computers and related equipment to ensure reliable and secure resources for employees.
Manage user lifecycle support including onboarding, offboarding, password assistance, access changes, and software entitlement updates.
Support Microsoft based platforms and business systems such as Microsoft Dynamics, Epicor P21, ServiceTitan, or similar enterprise applications.
Monitor system alerts and service desk activity; respond to technical problems promptly and in an organized manner.
Create and maintain clear documentation, procedures, and knowledge base content to improve consistency and efficiency.
Collaborate with internal departments and third-party vendors to coordinate solutions and reduce recurring issues, enhancing the user experience.
Mentor junior staff with coaching and troubleshooting guidance; participate in after-hours coverage as needed.
Maintain onsite availability in Tonawanda, NY and support coverage outside standard hours as required.
Minimum of five years of IT support experience within enterprise environments.

Requirements

At least five years of experience providing IT support within enterprise environments.
Proven track record handling escalated desktop support or help desk issues beyond entry-level troubleshooting.
Strong working knowledge of Windows 10 and 11, Microsoft 365, Active Directory, and service desk ticket management.
Demonstrated ability to troubleshoot hardware, software, user access, and endpoint-related problems efficiently.
Experience assisting, training, or mentoring less experienced technicians in a team setting.
Effective communication skills for supporting employees, technical teams, and external vendors professionally.
Bachelor’s degree in Information Systems, Computer Science, or a related field preferred; equivalent practical experience will be considered.
Ability to work onsite in Tonawanda, New York, and participate in support coverage outside standard business hours as needed.

Technologies

Windows 10
Windows 11
Microsoft 365
Active Directory
Microsoft Dynamics
Epicor P21
ServiceTitan

Benefits

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Free online training

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Servicetitan Support Jobs

Technical Support Specialist - Financials

Help Desk/Desktop Support Analyst

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