Tonawanda, NY

Support Jobs in Tonawanda, NY

4 jobs found

Include remote jobs

1d ago

Technical Support Specialist

Mueller Reports Tonawanda, NY

Tonawanda, NY

1d ago

$19 - $25/hr Full time Active Directory Cloud Platforms Customer Support

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Job Description

This role delivers frontline user and client support across a large, multi-site environment, leveraging Jira and phone-based help desk to handle hardware and software setup, installation, troubleshooting, maintenance, and related network or systems tasks.

Responsibilities

Provide technical assistance to onsite and remote staff and customers via Jira tickets and phone, including email, Teams chat, and remote access
Meet service level agreements to resolve tickets promptly and follow up with clients
Coordinate and escalate unresolved issues to higher support tiers as needed
Diagnose and resolve Windows 11 issues, with occasional macOS troubleshooting
Troubleshoot mobile devices including Apple and Android smartphones and tablets
Identify and fix software and hardware problems
Assist with servicing, upgrading, and deploying computer systems and peripherals
Create and maintain knowledge base articles, procedures, and resolution steps
Perform network cabling tasks such as punch down and crimping
Carry out miscellaneous duties as assigned
Occasional weekend work and after-hours shifts required

Requirements

1+ years of IT or technical support experience
Strong written, typing, and verbal communication skills
Proficiency with Microsoft Office applications (Teams, Outlook, Excel, Word, etc.)
Basic networking knowledge (DNS, DHCP, IP configuration, VLAN, wireless)
Ability to work independently and collaborate within a team

Technologies

Jira
Confluence
Teams
Outlook
Excel
Word
Office 365
Microsoft 365
Windows 11
macOS
Windows Server 2025
Active Directory
Microsoft Azure
Group Policy
WSUS
VMware
Hyper-V
Citrix
Linux

Benefits

401(k)
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off

SHIFT

Full Time weekdays and weekend shifts

LOCATION

Tonawanda, NY (hybrid)
Relocation is not provided
Potential remote hours available after initial on-premises training period

JOB TYPE

Full-time

PAY

$19.00 - $25.00 per hour

ABILITY TO COMMUTE

Tonawanda, NY 14150 (Required)

ABILITY TO RELOCATE

Tonawanda, NY 14150: Relocate before starting work (Preferred)

WORK LOCATION

In person

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10d ago

Help Desk/Desktop Support Analyst

Robert Half Tonawanda, NY

Tonawanda, NY

10d ago

$26 - $34/hr Contract Active Directory Application Support Desktop Support

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Job Description

Contract-to-permanent onsite role for a Help Desk and Desktop Support Analyst in Tonawanda, NY with Robert Half, offering $26-$34 per hour.

Responsibilities

Serve as the escalation point for complex incidents and high-priority requests requiring advanced technical analysis and resolution.
Provide Tier 2 and Tier 3 support for end-user devices, operating systems, business applications, and core workplace technologies.
Troubleshoot and resolve issues with Windows desktops and laptops, Microsoft 365, Active Directory, printers, mobile devices, and endpoint tooling.
Image, deploy, and maintain computers and related equipment to ensure reliable and secure resources for employees.
Manage user lifecycle support including onboarding, offboarding, password assistance, access changes, and software entitlement updates.
Support Microsoft based platforms and business systems such as Microsoft Dynamics, Epicor P21, ServiceTitan, or similar enterprise applications.
Monitor system alerts and service desk activity; respond to technical problems promptly and in an organized manner.
Create and maintain clear documentation, procedures, and knowledge base content to improve consistency and efficiency.
Collaborate with internal departments and third-party vendors to coordinate solutions and reduce recurring issues, enhancing the user experience.
Mentor junior staff with coaching and troubleshooting guidance; participate in after-hours coverage as needed.
Maintain onsite availability in Tonawanda, NY and support coverage outside standard hours as required.
Minimum of five years of IT support experience within enterprise environments.

Requirements

At least five years of experience providing IT support within enterprise environments.
Proven track record handling escalated desktop support or help desk issues beyond entry-level troubleshooting.
Strong working knowledge of Windows 10 and 11, Microsoft 365, Active Directory, and service desk ticket management.
Demonstrated ability to troubleshoot hardware, software, user access, and endpoint-related problems efficiently.
Experience assisting, training, or mentoring less experienced technicians in a team setting.
Effective communication skills for supporting employees, technical teams, and external vendors professionally.
Bachelor’s degree in Information Systems, Computer Science, or a related field preferred; equivalent practical experience will be considered.
Ability to work onsite in Tonawanda, New York, and participate in support coverage outside standard business hours as needed.

Technologies

Windows 10
Windows 11
Microsoft 365
Active Directory
Microsoft Dynamics
Epicor P21
ServiceTitan

Benefits

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Free online training

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19d ago

Maintenance Technical Support Call Analyst

Linde Gas US Tonawanda, NY

Tonawanda, NY

19d ago

$63k - $93k/yr Full time Customer Service Customer Support End User Support

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Job Description

Join Linde Gas US in Tonawanda, New York, as a Maintenance Technical Support Call Analyst. This onsite role handles inbound and outbound calls from technicians, drivers, sales representatives, and customers requesting information or service on their supply system, while documenting service requests and remotely troubleshooting cryogenic equipment to support field technicians. The position offers competitive pay and a benefits package, plus opportunities for educational and professional growth.

Salary: USD 63,375 - 92,950 per year

Location: Tonawanda, NY 14150 (onsite)

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Referral program
Vision insurance

Responsibilities

Handle inbound and outbound calls from internal and external customers including technicians, drivers, sales representatives, and customers requesting information or service on their supply system
Document and coordinate service requests from customers efficiently
Process emails from drivers reporting maintenance issues at customer sites
Troubleshoot cryogenic equipment to resolve minor problems remotely on customer systems
Configure and perform minor troubleshooting of Remote Telemetry Units
Work alongside Customer Service Technicians in the field to support service delivery

Requirements

Associate degree or possess equivalent technical experience
2 years of customer service experience (Required)
Tonawanda, NY 14150 (Required) - Ability to commute to work location
Tonawanda, NY 14150 relocate before starting work (Required)
Work Location: In person (Required)
Cryogenic training will be provided to support role requirements

Technologies

Remote Telemetry Units

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1mo ago

Maintenance Technical Support Call Analyst

Linde Gas US Tonawanda, NY

Tonawanda, NY

1mo ago Closed

$63k - $93k/yr Full time Contact Center Customer Service Customer Support

This position is no longer accepting applications (closed Jul 11, 2026).

Job Description

Linde Gas US is seeking an on-site Maintenance Technical Support Call Analyst to join the Tonawanda team. This role combines frontline customer service with hands-on remote troubleshooting of cryogenic equipment and the coordination of field service delivery for customers. The right candidate brings an associate degree or equivalent technical experience and at least two years in a customer-facing role, with work performed in Tonawanda, NY.

Compensation

Salary: USD 63,375 - 92,950 per year

Location

Tonawanda, NY 14150 (onsite)

Responsibilities

Respond to inbound and outbound inquiries from technicians, drivers, sales staff, and customers requesting information or service on their supply systems
Log and coordinate service requests from customers in an efficient manner
Handle emails from drivers reporting maintenance issues at customer sites
Remotely diagnose and resolve minor problems with cryogenic equipment on customer systems
Configure and perform basic troubleshooting of Remote Telemetry Units
Collaborate with on-site Customer Service Technicians to support field service delivery

Requirements

An associate degree or equivalent technical experience
At least 2 years of customer service experience
Tonawanda, NY 14150 (Required)
Relocate to Tonawanda, NY 14150 before starting work (Required)
Work location: In person

Benefits

401(k) plan
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Parental leave
Employee referral program
Retirement plan
Tuition reimbursement
Vision insurance

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Support Jobs in Tonawanda, NY

Technical Support Specialist

Help Desk/Desktop Support Analyst

Maintenance Technical Support Call Analyst

Maintenance Technical Support Call Analyst

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