Support Jobs in Tonawanda, NY

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9d ago

Maintenance Technical Support Call Analyst

Linde Gas US Tonawanda, NY

Tonawanda, NY

9d ago

$63k - $93k/yr Full time Contact Center Customer Service Customer Support

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Job Description

Linde Gas US is seeking an on-site Maintenance Technical Support Call Analyst to join the Tonawanda team. This role combines frontline customer service with hands-on remote troubleshooting of cryogenic equipment and the coordination of field service delivery for customers. The right candidate brings an associate degree or equivalent technical experience and at least two years in a customer-facing role, with work performed in Tonawanda, NY.

Compensation

Salary: USD 63,375 - 92,950 per year

Location

Tonawanda, NY 14150 (onsite)

Responsibilities

Respond to inbound and outbound inquiries from technicians, drivers, sales staff, and customers requesting information or service on their supply systems
Log and coordinate service requests from customers in an efficient manner
Handle emails from drivers reporting maintenance issues at customer sites
Remotely diagnose and resolve minor problems with cryogenic equipment on customer systems
Configure and perform basic troubleshooting of Remote Telemetry Units
Collaborate with on-site Customer Service Technicians to support field service delivery

Requirements

An associate degree or equivalent technical experience
At least 2 years of customer service experience
Tonawanda, NY 14150 (Required)
Relocate to Tonawanda, NY 14150 before starting work (Required)
Work location: In person

Benefits

401(k) plan
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Parental leave
Employee referral program
Retirement plan
Tuition reimbursement
Vision insurance

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