Teamviewer

Teamviewer Support Jobs

3 jobs found

24d ago

IT Support Specialist - Manufacturing Operations

Framebridge Inc Holyoke, MA 🇺🇸 Remote

Holyoke, MA

24d ago

$55k - $60k/yr Full time Barcode Scanner Cisco Meraki Control Systems

Apply Now

Job Description

Framebridge Inc is seeking an IT Support Specialist for Manufacturing Operations based in Holyoke, MA with remote options to deliver hands-on multi-site plant IT support, troubleshoot CNC hardware and devices, manage networks and systems, and lead IT projects and new plant openings.

Responsibilities

Deliver daily technical support to plant staff across multiple sites, on-site or remotely as required.
Diagnose and resolve issues across plant hardware and software, including Patriot CNCs, Gunnar CNCs, Zund CNCs, Mat Caption machines, engravers, wide-format printers, barcode scanners, and VoIP phones.
Monitor network connectivity, Wi-Fi, and VoIP systems to minimize downtime; coordinate outages or repairs with vendors.
Administer and scale the Mobile Device Management system for secure device deployment, patching, and lifecycle management.
Log, triage, and resolve tickets in the ticketing system; document solutions in a shared knowledge base to improve consistency.
Provide training to plant staff on basic troubleshooting, POS procedures, and IT policies.
Lead and contribute to IT projects such as hardware refreshes, software rollouts, security upgrades, and automation initiatives.
Configure IT equipment and infrastructure for plant openings, relocations, and renovations.
Coordinate with external vendors for hardware procurement, installation, and managed services.
Provide backup support to the Retail Operations IT team during peak periods and special projects.
Assist Corporate IT with equipment ordering, configuration, and software access provisioning as needed.
Travel to each plant site to foster relationships with the supported operations teams.
Assess current plant IT infrastructure and identify top three opportunities to reduce downtime.
Define a baseline ticket response SLA and begin tracking performance against it.
Own at least one active IT project and drive it through to completion.

Requirements

Minimum three years of IT support experience in a multi-site environment such as manufacturing or retail.
Strong working knowledge of Windows and macOS, mobile device support, and network troubleshooting (TCP/IP, VPN, routers, Wi-Fi).
Practical experience with ticketing systems and remote support tools.
Excellent interpersonal and communication skills, comfortable collaborating with non-technical teammates.
Ability to prioritise tasks, multitask, and travel between plant locations as needed.
Associate or Bachelor’s degree in IT, Computer Science, or a related field, or equivalent hands-on experience.

Technologies

Windows
macOS
Patriot CNCs
Gunnar CNCs
Zund CNCs
Mat Caption machines
Engravers
Wide-format printers
Barcode scanners
VoIP phones
Mobile Device Management (MDM)
TCP/IP
VPN
Routers
Wi-Fi
Kandji
Jamf
Intune
Google Workspace
Google Admin
FreshService
TeamViewer
Cisco Meraki
Shopify POS

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k)
PTO
Employee discount

Reporting To

Sr. IT Support Specialist – Manufacturing Operations

Compensation

Salary: USD 55,000 – 60,000 per year, plus benefits including medical, dental, vision, 401(k), PTO, and employee discount.

View full job page →

30d ago

Tier 2 IT Helpdesk Technician

Bedrock Technology Philadelphia, PA

Philadelphia, PA

30d ago Closed

$55k - $65k/yr Full time Active Directory Cloud Platforms Computer Skills

This position is no longer accepting applications (closed Aug 7, 2026).

Job Description

The Tier 2 IT Helpdesk Technician will provide on site escalated support and end user assistance in a Windows and macOS environment from our Philadelphia, PA location. The role emphasizes thorough troubleshooting, proactive documentation, and collaboration with IT teams on ongoing projects.

Responsibilities

Take ownership of escalated Tier 1 tickets that require deeper investigation, including software conflicts, connectivity issues, and account or permission problems
Deliver hands on and remote support for hardware, software, printers, mobile devices, and peripherals across Windows and macOS
Create, modify, and disable user accounts in Active Directory and Microsoft 365, including mailbox and distribution list management and licensing
Diagnose basic LAN, Wi Fi, VPN access, and other networking issues; escalate complex network faults as needed
Image, configure, and deploy laptops and desktops; manage devices via Intune or comparable MDM solutions
Troubleshoot Microsoft 365 apps such as Outlook, Teams, SharePoint, and OneDrive for end users
Document all work thoroughly, update knowledge base articles, and contribute to standard operating procedures
Escalate to Tier 3 with clear, detailed handoff notes to accelerate resolution
Support IT initiatives including hardware refreshes, software rollouts, and office moves

Requirements

2 to 4 years of experience in IT support or helpdesk roles
Solid troubleshooting skills across Windows 10 and Windows 11 environments
Working knowledge of Active Directory including user and group management, password resets, and OU structure
Hands on experience with Microsoft 365 apps such as Outlook, Teams, SharePoint, and OneDrive
Familiarity with remote support tools such as ScreenConnect, TeamViewer, ConnectWise, or Splashtop
Understanding of basic networking concepts including IP addressing, DNS, DHCP, VPN, and VLANs
Experience with ticketing systems such as ConnectWise, ServiceNow, Jira, Freshservice, Zendesk, or similar
Strong communication skills and the ability to explain technical issues clearly to non technical users

Technologies

Windows 10/11
Active Directory
Microsoft 365
ScreenConnect
TeamViewer
ConnectWise
Splashtop
Intune
macOS
Azure AD / Entra ID
PowerShell
Jira
ServiceNow
Freshservice
Zendesk

Preferred Qualifications

Experience with Intune or another MDM/endpoint management platform
Familiarity with macOS support
Exposure to Azure AD Entra ID and hybrid identity environments
Basic PowerShell knowledge for administrative tasks
Experience supporting a multi site or remote workforce

Certifications

CompTIA A+
CompTIA Network+
Microsoft 365 Certified: Fundamentals (MS-900)
ITIL Foundation
HDI Support Center Analyst

Who You Are

Patient and people oriented, understanding the stress of tech issues for users
Methodical with a structured approach to troubleshooting and verification of resolution
Dependable and trustworthy in supporting teammates and users
Eager to learn and adapt to evolving technology and processes
Clear communicator capable of detailed ticket notes and calm user guidance

Compensation

Salary range: USD 55,000–65,000 per year, depending on experience.

What We Offer

Health, dental, and vision insurance
401(k) with company matching
PTO and paid holidays
Certification reimbursement and professional development support
Collaborative and supportive team environment
Clear path to progression to Tier 3 or Systems Administrator roles
Parental leave
Life insurance

Work Location

Onsite in Philadelphia, PA

View full job page →

2mo ago

IT Help Desk Agent

Learning Care Group, Inc. Novi, MI

Novi, MI

2mo ago Closed

$23 - $26/hr Full time Active Directory Anydesk Application Support

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

This onsite IT support role provides first-line helpdesk assistance for end users in Novi, MI, handling hardware, software, and network issues via phone, email, chat, and a ticketing system.

Responsibilities

Serve as the primary point of contact for all inbound technical support requests via phone, email, chat, and ticketing portal.
Log, categorize, prioritize, and track all incidents and service requests in the ITSM ticketing system (eg, ServiceNow, Jira, or Zendesk).
Diagnose and resolve common technical issues including password resets and account unlocks, hardware and peripheral troubleshooting, software installation and configuration, VPN and remote access support, Microsoft 365 and Google Workspace issues, and network and Wi-Fi connectivity problems.
Follow documented Standard Operating Procedures (SOPs) and knowledge base articles to resolve issues efficiently and consistently.
Escalate unresolved or complex tickets to L2/L3 teams with thorough documentation of all troubleshooting steps taken.
Communicate clearly and professionally with end users throughout the full lifecycle of each ticket.
Maintain ownership of tickets until resolution or proper handoff is confirmed.
Contribute to the internal knowledge base by documenting new solutions and workarounds discovered during ticket resolution.
Meet or exceed defined SLA targets for response time, first-contact resolution rate, and customer satisfaction scores.

Requirements

High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
Zero to two years of experience in a help desk, technical support, or customer service role.
Working knowledge of Windows 11 operating system; macOS familiarity a plus.
Familiarity with Active Directory user and group management, including password resets and account provisioning.
Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
Experience using an ITSM ticketing system such as ServiceNow, Remedy, Jira Service Management, or similar platform.
Strong verbal and written communication skills with the demonstrated ability to explain technical concepts clearly to non-technical users.
Customer-focused mindset with a professional, patient, and empathetic demeanor.

Technologies

ServiceNow
Remedy
Jira Service Management
Zendesk
Microsoft 365
Exchange Online
Teams
SharePoint
Google Workspace
Windows 11
macOS
Active Directory
TeamViewer
AnyDesk
SCCM

Benefits

Health and Wellness Benefits including medical, dental, vision, healthcare and dependent care FSAs, life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance, and identity theft protection.
401(k) retirement plan with company match.
Flexible Paid Time Off (PTO) plan.
Education assistance including tuition reimbursement.
Childcare discount available to all employees.
Corporate partner discounts.
Support Central bonus program based on annual company performance.

Supervisory Responsibilities

No supervisory responsibilities.

Travel

None

Other Skills and Abilities

CompTIA A+ or CompTIA IT Fundamentals (ITF+) certification.
ITIL v4 Foundation certification or demonstrated working knowledge of ITIL service management concepts.
Experience supporting Microsoft 365 environments including Exchange Online, Teams, and SharePoint.
Familiarity with remote desktop and remote support tools such as TeamViewer, AnyDesk, or SCCM.
Multilingual communication skills a plus.

View full job page →

Teamviewer Support Jobs

IT Support Specialist - Manufacturing Operations

Tier 2 IT Helpdesk Technician

IT Help Desk Agent

Get Teamviewer Support Jobs alerts