Warranty

Warranty Support Jobs

2 jobs found

1mo ago

Technical Support Specialist (Plumbing & Bath Products) - Bilingual English/Spanish

SW CORP Miami, FL

Miami, FL

1mo ago Closed

$20 - $20/hr Full time Bilingual Contact Center Customer Support

This position is no longer accepting applications (closed Jul 16, 2026).

Job Description

On-site bilingual Technical Support Specialist role supporting ANZZI plumbing and bath products in Miami, FL.

Responsibilities

Take inbound and outbound customer calls with professionalism and a customer-first approach, using the company phone system
Manage and resolve support tickets in Zendesk, ensuring timely follow-up and thorough documentation
Diagnose and troubleshoot plumbing connections, installation setup, electrical components, water flow, drainage, and mechanical functionality of ANZZI products
Escalate complex product or warranty cases appropriately while maintaining ownership of the customer relationship
Coordinate resolutions with internal teams via Microsoft Teams
Assist with parts identification, installation guidance, and warranty claim processes
Maintain up-to-date knowledge of ANZZI product catalog and new releases

Requirements

Fluent bilingual proficiency in English and Spanish (written and spoken)
1–3 years in technical support, customer service, or home improvement/plumbing-related roles
Experience with Zendesk or similar ticketing platforms, Microsoft Teams, and standard office tools
Strong communication style: warm, patient, and clear on the phone
Ability to interpret product manuals, spec sheets, and installation guides and translate them into plain-language guidance for customers
Detail-oriented, organized, and able to manage multiple open tickets simultaneously
Experience with or interest in plumbing, bathroom, or kitchen fixtures is a plus
On-site availability Monday through Friday, 9:00 AM – 5:00 PM

Technologies

Zendesk
Microsoft Teams
Intermedia

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

About ANZZI

ANZZI manufactures premium bathroom, kitchen, and home fixtures, offering products ranging from freestanding soaking tubs and walk-in tubs to shower systems, faucets, toilets, tankless water heaters, and more. The support team plays a key role in delivering luxury-quality products to customers.

Role Overview

Join a fast-growing bathroom and kitchen fixture brand in the United States. As a Technical Support Specialist, you will help customers and dealers resolve real-world product issues while building expertise in plumbing, home improvement, and customer service. The role offers potential for long-term growth in product support, warranty operations, and technical services.

Nice to Have

Experience with Intermedia or similar VoIP phone systems
Familiarity with warranty or parts fulfillment processes
Plumbing experience
Background in home improvement, construction, or related trades

What Success Looks Like

Timely and accurate resolution of escalated technical cases
High customer satisfaction (CSAT) and strong communication quality
Reduced returns through effective troubleshooting and guidance
Clear, consistent documentation of issues and resolutions
Contribution to improved internal processes and knowledge base

Application Questions

Do you have experience with plumbing fixtures, appliances, or product installation?
Do you have hands-on troubleshooting experience with mechanical or electrical products?
This is not an IT or software support role. Do you have experience supporting physical products?
Are you bilingual in English and Spanish?

Work Location

On-site, in Miami, FL

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2mo ago

Warranty & Technical Support Specialist

Nomadic Innovations Elkhart, IN

Elkhart, IN

2mo ago Closed

$18 - $20/hr Full time Appliance Industry Contact Center Customer Support

This position is no longer accepting applications (closed Jun 22, 2026).

Job Description

Nomadic Innovations is seeking a Warranty and Technical Support Specialist for an on-site role in Elkhart, IN. You will diagnose product issues for DC air conditioners and awnings, guide customers toward practical solutions, and manage warranty claims with accuracy and empathy. This position supports a customer-first culture, a collaborative team environment, and opportunities for ongoing skill development.

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid time off

Responsibilities

Provide technical support for DC air conditioners and awnings
Diagnose and troubleshoot product issues via phone, email, chat, or remote access tools, and resolve them
Process and manage warranty claims following company policies
Document customer interactions, technical findings, and resolutions precisely in the ticketing system
Assist customers with installation, setup, configuration, and basic repairs
Coordinate with engineering, production, or management to escalate complex or recurring issues
Keep current on product information, warranty procedures, and technical documentation
Communicate clearly, professionally, and empathetically to ensure customer satisfaction

Requirements

Strong problem-solving and analytical abilities
Excellent verbal and written communication skills
High attention to detail and strong organizational capabilities
Ability to work independently while contributing to a collaborative team environment
Customer-first mindset with a strong sense of ownership and accountability

Why join Nomadic Innovations?

Join a growing and forward-thinking company
Thrive in a supportive, collaborative culture
Access opportunities for career progression and skill-building

Work Environment

Full-time, primarily desk-based position in Elkhart, IN
Team-oriented environment with independent responsibilities

Schedule

Monday through Friday
8-hour shifts
Hours: 9:00 a.m. – 5:00 p.m.

Preferred Skills

Previous experience in warranty administration or technical support
HVAC or electrical system knowledge
RV industry experience (3–5 years preferred)

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Warranty Support Jobs

Technical Support Specialist (Plumbing & Bath Products) - Bilingual English/Spanish

Warranty & Technical Support Specialist

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