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Today

Freelance Tech Support

Leaders of Transformation LLC San Rafael, CA

San Rafael, CA

Today

$30 - $40/hr Freelance Application Support CMS Computer Skills

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Job Description

Leaders of Transformation LLC is seeking a part-time Freelance Tech Support professional to support a therapeutic yoga and bodywork practice based in San Rafael, CA. The role is primarily remote, with hybrid work in the San Rafael area (94901) as needed. You will handle day-to-day technical needs, troubleshoot issues across common platforms, and keep key digital tools running smoothly, including a WordPress website.

Key Responsibilities

Provide day-to-day technical support via email, messaging, or remote access
Troubleshoot software, website, and general system issues across common platforms including macOS, Windows, and web-based tools
Maintain and update a WordPress website, including content edits and functionality checks
Support email, calendar, and scheduling systems
Assist with setup and maintenance of computers, peripherals, and basic hardware
Help optimize workflows across tools, including file storage, video platforms, and booking or invoicing systems
Diagnose issues, recommend practical solutions, and communicate them clearly
Ensure cybersecurity measures and system backups are up-to-date
Maintain organized systems and files for ongoing use

Requirements

Comfortable across common platforms including WordPress, Google Workspace, email systems, web tools, ChatGPT, and Claude
Strong troubleshooting instincts with a solutions-oriented mindset
Ability to explain technical concepts clearly to non-technical users
Reliable, organized, and able to manage time independently
Personable and comfortable working in a one-on-one setting

Technologies

macOS, Windows
WordPress
Google Workspace
ChatGPT, Claude

Compensation and Schedule

Job type: Freelance
Schedule: Part-time with flexible hours
Pay: $30.00 to $40.00 per hour (USD 30 - 40 hourly), depending on experience
Location: San Rafael, CA (primarily remote); hybrid remote in San Rafael, CA 94901
Benefits: Flexible schedule

Preferred Qualifications

Experience with WordPress or basic website management
Familiarity with tools for scheduling, file sharing, and online business operations
Basic understanding of networks, device setup, and general IT systems
Interest in supporting a small business across a variety of tech needs

How to Apply

Submit your contact information (including LinkedIn or your main social link), a brief summary of your experience, and links to any relevant work or projects.

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2d ago

Technical Support Representative

iHomefinder Eugene, OR 🇺🇸 Remote

Eugene, OR

2d ago

Full time Customer Support End User Support Help Desk Support

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Job Description

Join iHomefinder as a Technical Support Representative working from Eugene, OR (remote). In this role, you help clients and partner web developers get hosted website and IDX search products configured correctly and running smoothly. If you enjoy turning technical roadblocks into clear next steps, you will play a direct part in improving customer outcomes through responsive support, practical troubleshooting, and ongoing product learning.

What you’ll do

Deliver responsive, friendly customer support through email, phone, and live chat
Troubleshoot and resolve issues tied to website configuration, IDX integration, and third-party platforms such as WordPress
Assist external web developers with custom website integrations where support is required
Escalate advanced or unresolved problems to internal teams as needed
Identify support trends by documenting issues and resolutions to strengthen internal knowledge
Support partner firms and resellers with onboarding, training, and best practices
Keep improving by learning product features, integrations, and the support tools used to serve customers
Contribute to customer support metrics and reporting
Perform additional assigned duties

What you bring

1–2 years of experience in customer service, technical support, or a related field
Working knowledge or familiarity with HTML, CSS, and JavaScript
Technical aptitude for learning web technologies and software tools
Clear written and verbal communication skills
A friendly, empathetic, and patient approach to customer interactions
Highly organized, detail-oriented work style with strong problem-solving skills
Comfort working independently in a fast-paced remote environment
Familiarity with WordPress and/or website content management systems (plus)

Helpful experience (bonus points)

Experience supporting software products or working with real estate clients
Exposure to CRMs, IDX platforms, or marketing automation tools
A curious mindset with interest in continuous improvement

Interview note: This role includes a technical proficiency assessment. Topics may cover HTML, CSS, JavaScript, and general troubleshooting.

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