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Today

Technical Support

ScaledData Health Medford, OR

Medford, OR

Today

$42k - $62k/yr Full time Customer Support End User Support Hardware Support

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Job Description

ScaledData Health is hiring a Technical Support professional to deliver on-site assistance in Medford, Oregon. In this role, you will support end-user technology, troubleshoot hardware and software issues, and help keep endpoint systems secure, stable, and performing reliably.

The position focuses on comprehensive client-side support, including connectivity and mobile devices, plus ongoing maintenance and upgrades across Windows-based endpoints, thin clients, and associated software and management tools.

What You’ll Do

Provide frontline troubleshooting for hardware and software problems affecting PCs, laptops, printers, peripherals, and biomed attached devices.
Investigate and resolve end-user issues that impact business operations, including under demanding timelines.
Support client-side technology, including faxing, telephony, wireless and wired connectivity, and mobile devices such as tablets, laptops, and smartphones.
Consult with users to determine steps and procedures to identify and resolve technical problems.
Guide users through diagnostics using diagnostic tools and software or by delivering verbal instructions.
Coordinate with vendors for repair or replacement of defective products, including printer leasing companies, biomed vendors, and software vendors.
Support, maintain, and upgrade Windows, Thin Clients, and operating systems used on endpoint devices.
Support endpoint software, MDM solutions, and SaaS applications.
Support application delivery, updates, and security for end point devices.
Troubleshoot and restore functionality for computing endpoints and related end-user technology.
Monitor and test device performance, then provide statistics and reporting on device health.
Maintain documentation, including specifications and diagrams.
Manage the endpoint lifecycle from procurement through disposal.
Create and deliver standard workstation and device images.
Manage device catalogs in CMDB and asset management systems.
Support new applications and enhancements to existing applications, software, and operating systems.

Required Qualifications

High School Degree (required).
3+ years of technical support experience.
Proficiency supporting PCs, laptops, printers, peripherals, operating systems, and biomed attached devices.
Experience with Windows updates and dependent software for updates and backups.
Knowledge of security principles related to data and system security.
Experience troubleshooting with tools such as Wireshark and other support software.
Familiarity with Windows Operating Systems, Thin Clients, and mobile devices.
Basic understanding of networks, network topology, and network management.
General understanding of servers, storage, firewalls, and interoperability systems.
Strong analytical and problem-solving skills.
Ability to work effectively under challenging timelines.
Excellent communication and teamwork abilities.
Ability to support Technical Administrative staff with systems and solutions.

Technologies You’ll Use

Windows, Thin Clients
Faxing, telephony
Wireless connectivity, wired connectivity
Tablets, laptops, smartphones
MDM solutions, SaaS applications
CMDB, asset management systems
Wireshark

Benefits

401(k)
Health insurance
Dental insurance
Vision insurance
Paid time off
Life insurance
Retirement plan

Schedule

8-hour shift
Monday to Friday
On-Call Rotation

Location: Medford, OR (onsite)
Salary: USD 42,000 - 62,000 per year
Experience: Minimum 3 years

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1mo ago

Lead Technical Support

Scaled Health White Salmon, WA

White Salmon, WA

1mo ago Closed

$62k - $85k/yr Full time Application Support Device Management End User Support

This position is no longer accepting applications (closed Jul 24, 2026).

Job Description

Scaled Health is seeking a seasoned Lead Technical Support professional to provide on-site IT expertise for healthcare facilities around White Salmon, Washington. This role centers on hands-on troubleshooting, collaboration with MSP vendors, and ensuring uninterrupted clinical operations through a 24/7 on-call cadence.

Responsibilities

Deliver advanced frontline support for hardware and software in healthcare environments, including PCs, laptops, printers, peripherals, and biomedical devices.
Work with physicians, nurses, and administrative staff to understand needs, offer guidance, and resolve technical issues quickly to minimize disruption.
Troubleshoot complex problems under tight timelines, prioritizing patient safety and operational continuity.
Consult with end users to identify root causes and guide them through diagnostic steps.
Join an on-call rotation to provide 24/7 support for critical healthcare operations.
Coordinate with third-party vendors for repairs and replacements; manage relationships with biomedical and software vendors to support clinical services.
Support, maintain, and upgrade Windows endpoints, thin clients, and related operating systems used in healthcare devices.
Manage endpoint software, MDM solutions, and SaaS applications, ensuring updates and security controls are in place.
Oversee lifecycle management of end-user devices, including procurement, asset tracking, and disposal, in line with healthcare regulations.
Implement endpoint security measures to protect patient data, aligning with HIPAA and HITECH requirements.
Maintain thorough documentation and reporting on device health, with attention to healthcare compliance needs.
Create and deploy standardized workstation and device images tailored for healthcare environments with security and compliance in mind.
Maintain accurate device catalogs and asset management systems, especially for hospital and clinic settings.
Oversee device leasing and related financial aspects of ownership and lifecycle in accordance with healthcare regulations.
Demonstrate a strong understanding of device mechanics, operability, and connectivity within large-scale healthcare networks.
Proactively monitor, patch, and update devices to minimize downtime in clinical settings.
Troubleshoot and resolve complex endpoint issues affecting healthcare applications and systems.
Apply ITIL principles to best practices in device and endpoint management.
Show proven experience with endpoint security principles and device management in healthcare contexts.
Critically assess issues to identify root causes and prioritize responses based on potential impact to healthcare operations.

Requirements

Minimum of 5 years of technical support experience, preferably in a healthcare or MSP environment.
Experience with Windows updates, software deployment, and data backup solutions.
Proficiency with troubleshooting tools such as Wireshark for both general IT and healthcare technologies.
Familiarity with data privacy practices and healthcare compliance (HIPAA, HITECH).
Expertise with Windows OS, Thin Clients, mobile devices, and biomedical devices.
Fundamental knowledge of network topology, servers, storage, firewalls, and VPNs, with emphasis on healthcare IT systems.
High School Diploma required; technical certifications preferred (e.g., CompTIA A+, Network+, Healthcare IT certifications).
Customer service: exceptional interpersonal skills with a focus on healthcare settings and managing relationships with clinical and administrative staff.
Technical proficiency: capable of troubleshooting and managing diverse healthcare IT systems and equipment.
Analytical and critical thinking: strong problem-solving abilities with the capacity to assess issues, prioritize responses, and ensure continuity of healthcare operations.
Communication: ability to explain technical concepts to non-technical users clearly.
Mentorship: ability to guide and mentor junior technical support staff.
Teamwork: proven collaboration skills, particularly in high-stakes healthcare environments.
Compliance and security awareness: knowledge of HIPAA, HITECH, and data privacy best practices.

Technologies

Windows OS
Wireshark
MDM solutions
SaaS applications
Thin Clients

Benefits

401(k)
Health insurance
Dental insurance
Vision insurance
Paid time off
Life insurance
Retirement plan

Salary

$62,000.00 – $85,000.00 per year

Schedule

8-hour shift
Monday to Friday
On-call rotation for 24/7 support

Location

White Salmon, WA 98672 (onsite)

Work Location

In Person

Qualifications

Education: High School Degree required; relevant technical certifications are a plus.

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