Technical Support

ScaledData Health is hiring a Technical Support professional to deliver on-site assistance in Medford, Oregon. In this role, you will support end-user technology, troubleshoot hardware and software issues, and help keep endpoint systems secure, stable, and performing reliably.

The position focuses on comprehensive client-side support, including connectivity and mobile devices, plus ongoing maintenance and upgrades across Windows-based endpoints, thin clients, and associated software and management tools.

What You’ll Do

• Provide frontline troubleshooting for hardware and software problems affecting PCs, laptops, printers, peripherals, and biomed attached devices.
• Investigate and resolve end-user issues that impact business operations, including under demanding timelines.
• Support client-side technology, including faxing, telephony, wireless and wired connectivity, and mobile devices such as tablets, laptops, and smartphones.
• Consult with users to determine steps and procedures to identify and resolve technical problems.
• Guide users through diagnostics using diagnostic tools and software or by delivering verbal instructions.
• Coordinate with vendors for repair or replacement of defective products, including printer leasing companies, biomed vendors, and software vendors.
• Support, maintain, and upgrade Windows, Thin Clients, and operating systems used on endpoint devices.
• Support endpoint software, MDM solutions, and SaaS applications.
• Support application delivery, updates, and security for end point devices.
• Troubleshoot and restore functionality for computing endpoints and related end-user technology.
• Monitor and test device performance, then provide statistics and reporting on device health.
• Maintain documentation, including specifications and diagrams.
• Manage the endpoint lifecycle from procurement through disposal.
• Create and deliver standard workstation and device images.
• Manage device catalogs in CMDB and asset management systems.
• Support new applications and enhancements to existing applications, software, and operating systems.

Required Qualifications

• High School Degree (required).
• 3+ years of technical support experience.
• Proficiency supporting PCs, laptops, printers, peripherals, operating systems, and biomed attached devices.
• Experience with Windows updates and dependent software for updates and backups.
• Knowledge of security principles related to data and system security.
• Experience troubleshooting with tools such as Wireshark and other support software.
• Familiarity with Windows Operating Systems, Thin Clients, and mobile devices.
• Basic understanding of networks, network topology, and network management.
• General understanding of servers, storage, firewalls, and interoperability systems.
• Strong analytical and problem-solving skills.
• Ability to work effectively under challenging timelines.
• Excellent communication and teamwork abilities.
• Ability to support Technical Administrative staff with systems and solutions.

Technologies You’ll Use

• Windows, Thin Clients
• Faxing, telephony
• Wireless connectivity, wired connectivity
• Tablets, laptops, smartphones
• MDM solutions, SaaS applications
• CMDB, asset management systems
• Wireshark

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• Retirement plan

Schedule

• 8-hour shift
• Monday to Friday
• On-Call Rotation

Location: Medford, OR (onsite)
Salary: USD 42,000 - 62,000 per year
Experience: Minimum 3 years