This position is no longer accepting applications
Closed on September 14, 2026.
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Technical Support Engineer - PrivacyPro
Analytical Skills
Customer Support
Data Analysis
Databases
End User Support
Microsoft Excel
Nosql Databases
Spreadsheets
SQL
Technical Support
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Job Description
Bluesight is hiring a Support Engineer to deliver question-led technical diagnosis and step-by-step troubleshooting for privacy-focused software in a remote setting.
Responsibilities
- Answer inbound phone calls from customers on the technical support line
- Respond to customer emails and handle technical inquiries
- Support users with technical issues related to Bluesight products
- Analyze application data to confirm accuracy and drive correct resolutions
- Resolve issues while maintaining high customer satisfaction and confidence
- Take on other duties and technical projects as assigned
- Provide occasional overnight on-call rotation coverage
Requirements
- Bachelor’s degree in a related field preferred
- 2–5 years of experience administering and/or troubleshooting SaaS applications, systems, and networks
- Strong skills with Excel and SQL, including working with data sets to analyze issues
- Experience with database systems and querying; MongoDB preferred
- CISSP, A+, Security+, CISM, Net+, or equivalent certifications strongly preferred
- Strong analytical and problem-solving skills
- Professional, polite demeanor in customer interactions
- Knowledge and experience in a SaaS environment preferred
- Ability to travel up to 10% of the time
Technologies
- Excel
- SQL
- MongoDB
Benefits
- Overtime pay
- Amazing benefits package
- Competitive compensation (salary varies by position offered, experience, performance, and location)
- Time off when you need it: unlimited vacation days
- Generous insurance coverage
- 401k program with company match
- Fun, collaborative culture
Position Overview
- Deliver technical and network problem resolution for end-users (customers and internal)
- Use a question-based diagnosis process to guide users through step-by-step solutions
- Assist with completing IT questionnaires and assessments
- Coordinate with hospital IT and Pharmacy teams to help ensure software standards are met
Compensation: USD 30–35 per hour. Experience level: 2 years minimum. Location: Remote.
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