Case Management

Case Management Support Jobs

2 jobs found

9d ago

Technical Support Specialist – Case Management

The GEO Group Aurora, IL

Aurora, IL

9d ago

$17+/hr Full time Analytical Skills Case Management Computer Skills

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Job Description

The Technical Support Specialist – Case Management role is an onsite position in Aurora, IL that supports law enforcement and supervision workflows by handling EM and GPS alerts, communicating with key stakeholders by phone, documenting outcomes, and maintaining accurate parolee records in web-based systems.

Location and Schedule

Aurora, IL (onsite)

Shifts Available:

9:00 AM to 5:30 PM (Off Thursday and Sunday)
7:30 AM to 4:00 PM (Off Tuesday and Saturday)
11:00 PM to 7:30 AM (Off Thursday and Sunday)
12:30 PM to 9:00 PM (Off Sunday and Monday)

Compensation

USD 17 per hourly

Education

High School Diploma or General Education Development (GED) certificate

Key Responsibilities

Communicate through inbound and outbound telephone calls with law enforcement agency staff, parolees, community-based organizations, and individuals to provide accurate responses and timely issue resolution.
Respond to electronic monitoring (EM) and global positioning system (GPS) violations and alerts.
Document all calls accurately and update parolee records in appropriate web-based computer systems.
Escalate complaints and complex calls to management for follow up as needed.
Assist agency personnel and field technicians with installs and de-installs of EM and GPS equipment, including troubleshooting, date entry related to install or de-install, and confirmation of install by phone.
Process EM and GPS violations and alerts in a timely manner in line with contractual obligations.
Conduct hourly calls to parolees on alert status and enter results into systems with accuracy.
Review and process breathalyzer tests.
Handle advanced troubleshooting calls for EM and GPS technical questions.
Perform other duties as assigned.

Required Qualifications

High School Diploma or GED certificate.
One (1) year of call center experience is preferred.
Successful completion of internal Correctional Specialist I certification after the initial training period and annual recertification testing.
Ability to pass all pre-employment testing, including spelling, grammar, and typing of at least 35 words per minute.
Strong interpersonal skills.
Strong written and oral communication skills.
Ability to maintain the highest level of confidentiality.
Proficient computer skills, including Microsoft Word and Excel (and the ability to work with required department software).
Strong ability to diagnose, analyze, troubleshoot, and resolve technical issues.
Self-motivated with the ability to work independently.
Ability to work in a multi-task environment and prioritize tasks appropriately.
Ability to meet contractual deadlines.
Ability to quickly develop knowledge of all program systems and procedures to perform the job effectively.
Ability to maintain professionalism when dealing with upset or escalated calls.
Ability to develop knowledge of, understand, and comply with Company policies and procedures.
Bilingual English/Spanish is a plus.

Technologies and Tools

Microsoft Word
Microsoft Excel
iPad
Web-based computer system
Electronic monitoring (EM)
Global positioning system (GPS)

Benefits

Paid Time Off
Paid Holidays
401(k) Matching
Health Insurance
Vision Insurance
Life Insurance
Health Savings Account
Tuition Reimbursement
Employee Discount
Reduced Tuition Rates
Disability Insurance
Employee Assistance Program
401(k)
Pet Insurance
Dental Insurance
Paid Training
Flexible Spending Account

Working Conditions

Typical office environment; may be requested to provide coverage after regularly scheduled work hours.
Use of standard office equipment such as copier, computer, keyboard, telephone, fax, and mobile devices.
Close vision and the ability to identify and distinguish colors to decipher color codes on software applications.
Repetitive use of hands and arms working with a computer keyboard, telephone, and mobile devices such as an iPad.

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30d ago

Legal Customer Service Representative (Help Desk)

Law Offices of Robert S. Gitmeid & Associates New York 🇺🇸 Remote

New York

30d ago Closed

$23 - $23/hr Full time Case Management Collections Support Contact Center

This position is no longer accepting applications (closed Sep 3, 2026).

Job Description

Remote Legal Customer Service Representative (Help Desk) role supporting a consumer protection law firm with client-facing, call center-style help desk duties.

Responsibilities

Use Salesforce CRM to manage client concern intake and responses via phone
Coordinate with collections agencies by phone to obtain documentation related to settlements
Review documents submitted by clients and collections agencies to ensure they meet required criteria
Upload approved documents into the firm’s system
Support attorneys and provide administrative help to office staff as needed
Handle additional ad hoc tasks when required
Operate in a heavy client-facing call center structure

Requirements

1–2 years of office support experience
Strong organizational and time-management skills
Computer literate; ability to learn the Firm’s case management software
Highest ethical standards and professional integrity
Strong interpersonal skills and effective communication with clients, staff, and outside parties
Spanish fluency is a plus
Salesforce experience is a plus

Technologies

Salesforce CRM
Firm’s case management software

Schedule & Location

Full-Time Help Desk role
Remote work from New York State
Must be located within the Eastern Time Zone
Training: 6-week (REMOTE) training program, 9:00 AM–6:00 PM EST, Monday through Friday
After training: work-from-home hours 11:00 AM–8:00 PM EST

Compensation

USD 23/hour
Training requirement hours are included (as noted in the description)

Benefits

Compensation is competitive and commensurate with expertise and previous experience
Training and guidance
Medical, Dental & Vision Benefits
401K benefits with employer match
Paid Time Off (PTO)
An incredible team of smart and supportive people

About the Firm

The Law Offices of Robert S. Gitmeid & Associates, PLLC is a consumer-advocacy law firm based in New York City. The practice focuses on first-rate legal representation for clients facing challenges from their creditors, using creative legal strategies and theories at the cutting edge of consumer law.

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Case Management Support Jobs

Technical Support Specialist – Case Management

Legal Customer Service Representative (Help Desk)

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