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Autodesk Support Jobs

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5d ago

Senior Technical Support Specialist

Autodesk Williamsport, PA

Williamsport, PA

5d ago

$60k - $108k/yr Full time Senior Autodesk Autodesk Inventor

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Job Description

As a Senior Technical Support Specialist at Autodesk, you will help Autodesk Moldflow customers move from questions to confident decisions. This Pennsylvania onsite role blends deep injection molding and simulation expertise with connected Autodesk workflows, AI-assisted tools, and reusable technical knowledge that improves both troubleshooting and customer outcomes.

Salary transparency: For U.S.-based roles, the expected starting base salary range is $60,100 to $107,690. Offers are based on experience and geographic location and may exceed this range. In addition to base pay, compensation may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

What you’ll do

Provide expert technical support for Autodesk Moldflow customers.
Diagnose and resolve issues involving geometry, meshing, materials, process settings, solver behavior, and simulation results.
Help customers differentiate between software issues, modeling assumptions, and real-world molding or manufacturing challenges.
Research, reproduce, and document product issues, and collaborate with Product Development and Engineering teams as needed.
Create clear technical articles, troubleshooting guidance, and reusable knowledge for customers and internal teams.
Use AI-assisted tools to improve troubleshooting, research, and knowledge creation while validating technical accuracy using engineering judgment.
Develop expertise in connected Autodesk workflows, including Moldflow, Fusion, and related design and manufacturing technologies.

Requirements

3-5+ years of experience with plastic injection-molding simulation, preferably Autodesk Moldflow, or equivalent injection-molding industry experience.
Bachelor’s degree in Plastics Engineering, Mechanical Engineering, Manufacturing Engineering, or a related field, or equivalent practical experience.
Strong understanding of injection molding, polymer behavior, processing conditions, and manufacturing fundamentals.
Experience preparing, running, troubleshooting, and interpreting engineering simulations.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Demonstrated customer focus and ownership of technical problems through resolution.
Ability to learn quickly and thrive in a fast-changing technical environment.

Preferred qualifications

Advanced experience with Autodesk Moldflow Insight.
Practical experience in injection molding, mold design, tooling, process engineering, or plastics manufacturing.
Familiarity with Autodesk Fusion, Inventor, or other CAD/CAE platforms.
Experience with CFD, FEA, thermal, or multiphysics simulation.
Experience with Python, scripting, APIs, automation, or engineering productivity tools.
Experience using AI-assisted tools for engineering, technical research, troubleshooting, or workflow automation.

Technologies you may use

Autodesk Moldflow, Moldflow Insight, Autodesk Fusion, Inventor
CFD, FEA
Python, APIs, automation, AI-assisted tools

Benefits

From health and financial benefits to time away and everyday wellness
Comprehensive benefits package for U.S.-based roles
Annual cash bonuses for U.S.-based roles
Stock grants for U.S.-based roles

In-person onboarding and identity verification: This role may require in-person onboarding and/or in-person ID verification.

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1mo ago

IT Support Specialist

Delta Engineers, Architects & Surveyors Endicott, NY

Endicott, NY

1mo ago Closed

$25+/hr Full time Active Directory Application Support Autodesk

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

Delta Engineers, Architects & Surveyors offers full-time, on-site IT support for people who want their technical work to directly improve day-to-day performance. In this role in Endicott, NY, you will help employees across office and remote environments, supported by a benefits package that includes health coverage, paid time off, tuition reimbursement, and professional development assistance.

What you’ll do

Provide first-line help desk support by responding to requests, diagnosing issues, and resolving problems involving computers, software, hardware, mobile devices, printers, peripherals, and user accounts.
Manage incidents in a ticketing system, including opening, updating, prioritizing, documenting, and closing support requests accurately and on time.
Communicate with users via phone, email, chat, remote support tools, or in person to gather information, explain solutions, and ensure follow-up.
Install, configure, test, deploy, and troubleshoot desktops, laptops, peripherals, operating systems, business applications, and cloud services.
Set up new employees by preparing workstations, user accounts, access rights, and security credentials; update or disable accounts as staffing changes occur.
Support users at remote locations as needed, including troubleshooting connectivity, access, device, and application issues.
Perform hardware and software upgrades, workstation replacements, equipment setup, and routine maintenance according to IT standards.
Support basic network administration and related activities such as system monitoring, endpoint maintenance, IT audits, security awareness, and compliance-related tasks as assigned.
Maintain accurate inventory records for equipment, hardware, software, and assigned assets, and prepare devices for reuse, reassignment, or disposal per policy.
Document recurring issues, recommend process improvements, and support IT procedures, knowledge base articles, and user guidance materials.
Stay current on supported technologies, cybersecurity practices, and internal IT procedures.

What you’ll bring

Associate’s degree in information technology, Computer Science, or a related field, or an equivalent combination of education, experience, and certifications.
At least 2 years of IT support experience in a Windows 10/11 networked environment.
Proficiency with Windows 10/11, desktop applications, laptops, peripherals, printers, and common business software.
Experience installing, maintaining, and repairing Windows 10/11 operating systems, business applications, computer hardware, and peripherals.
Strong troubleshooting, analytical, diagnostic, and problem-solving skills.
Excellent customer service skills and the ability to explain technical information clearly to users with varying technical knowledge.
Strong written and verbal communication skills.
Ability to work independently, prioritize multiple requests, and contribute as part of a team.
Strong organizational skills and attention to detail, including accurate documentation and record keeping.
Willingness to learn new technologies and follow established IT standards, procedures, and security practices.
Ability to lift and move equipment up to 50 lbs, with workstation setup tasks that may require bending, reaching, crawling under desks, pushing carts, and carrying equipment.

Tools and technologies

Windows 10, Windows 11, Microsoft 365
Active Directory, Microsoft Entra ID, Azure AD
Intune, endpoint management, remote access tools
VDI, virtualization
Autodesk

Schedule, location, and pay

Location: Endwell, NY area (listed as Endicott, NY), in person (primarily on-site)
Travel: Occasional travel to remote offices or job sites as needed
Schedule: Full-time; some after-hours or weekend support may be required for scheduled maintenance, urgent issues, or special projects
Hours: 40.0 per week
Pay: Hourly position; pay range starts at $25.00 per hour depending on experience

Benefits

401(k) and 401(k) matching
Health insurance, Health savings account
Dental insurance, Vision insurance
Life insurance
Paid time off
Employee assistance program
Flexible schedule
Professional development assistance
Referral program
Tuition reimbursement

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