Senior Technical Support Specialist

As a Senior Technical Support Specialist at Autodesk, you will help Autodesk Moldflow customers move from questions to confident decisions. This Pennsylvania onsite role blends deep injection molding and simulation expertise with connected Autodesk workflows, AI-assisted tools, and reusable technical knowledge that improves both troubleshooting and customer outcomes.

Salary transparency: For U.S.-based roles, the expected starting base salary range is $60,100 to $107,690. Offers are based on experience and geographic location and may exceed this range. In addition to base pay, compensation may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

What you’ll do

• Provide expert technical support for Autodesk Moldflow customers.
• Diagnose and resolve issues involving geometry, meshing, materials, process settings, solver behavior, and simulation results.
• Help customers differentiate between software issues, modeling assumptions, and real-world molding or manufacturing challenges.
• Research, reproduce, and document product issues, and collaborate with Product Development and Engineering teams as needed.
• Create clear technical articles, troubleshooting guidance, and reusable knowledge for customers and internal teams.
• Use AI-assisted tools to improve troubleshooting, research, and knowledge creation while validating technical accuracy using engineering judgment.
• Develop expertise in connected Autodesk workflows, including Moldflow, Fusion, and related design and manufacturing technologies.

Requirements

• 3-5+ years of experience with plastic injection-molding simulation, preferably Autodesk Moldflow, or equivalent injection-molding industry experience.
• Bachelor’s degree in Plastics Engineering, Mechanical Engineering, Manufacturing Engineering, or a related field, or equivalent practical experience.
• Strong understanding of injection molding, polymer behavior, processing conditions, and manufacturing fundamentals.
• Experience preparing, running, troubleshooting, and interpreting engineering simulations.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Demonstrated customer focus and ownership of technical problems through resolution.
• Ability to learn quickly and thrive in a fast-changing technical environment.

Preferred qualifications

• Advanced experience with Autodesk Moldflow Insight.
• Practical experience in injection molding, mold design, tooling, process engineering, or plastics manufacturing.
• Familiarity with Autodesk Fusion, Inventor, or other CAD/CAE platforms.
• Experience with CFD, FEA, thermal, or multiphysics simulation.
• Experience with Python, scripting, APIs, automation, or engineering productivity tools.
• Experience using AI-assisted tools for engineering, technical research, troubleshooting, or workflow automation.

Technologies you may use

• Autodesk Moldflow, Moldflow Insight, Autodesk Fusion, Inventor
• CFD, FEA
• Python, APIs, automation, AI-assisted tools

Benefits

• From health and financial benefits to time away and everyday wellness
• Comprehensive benefits package for U.S.-based roles
• Annual cash bonuses for U.S.-based roles
• Stock grants for U.S.-based roles

In-person onboarding and identity verification: This role may require in-person onboarding and/or in-person ID verification.