IT Support Specialist

Delta Engineers, Architects & Surveyors offers full-time, on-site IT support for people who want their technical work to directly improve day-to-day performance. In this role in Endicott, NY, you will help employees across office and remote environments, supported by a benefits package that includes health coverage, paid time off, tuition reimbursement, and professional development assistance.

What you’ll do

• Provide first-line help desk support by responding to requests, diagnosing issues, and resolving problems involving computers, software, hardware, mobile devices, printers, peripherals, and user accounts.
• Manage incidents in a ticketing system, including opening, updating, prioritizing, documenting, and closing support requests accurately and on time.
• Communicate with users via phone, email, chat, remote support tools, or in person to gather information, explain solutions, and ensure follow-up.
• Install, configure, test, deploy, and troubleshoot desktops, laptops, peripherals, operating systems, business applications, and cloud services.
• Set up new employees by preparing workstations, user accounts, access rights, and security credentials; update or disable accounts as staffing changes occur.
• Support users at remote locations as needed, including troubleshooting connectivity, access, device, and application issues.
• Perform hardware and software upgrades, workstation replacements, equipment setup, and routine maintenance according to IT standards.
• Support basic network administration and related activities such as system monitoring, endpoint maintenance, IT audits, security awareness, and compliance-related tasks as assigned.
• Maintain accurate inventory records for equipment, hardware, software, and assigned assets, and prepare devices for reuse, reassignment, or disposal per policy.
• Document recurring issues, recommend process improvements, and support IT procedures, knowledge base articles, and user guidance materials.
• Stay current on supported technologies, cybersecurity practices, and internal IT procedures.

What you’ll bring

• Associate’s degree in information technology, Computer Science, or a related field, or an equivalent combination of education, experience, and certifications.
• At least 2 years of IT support experience in a Windows 10/11 networked environment.
• Proficiency with Windows 10/11, desktop applications, laptops, peripherals, printers, and common business software.
• Experience installing, maintaining, and repairing Windows 10/11 operating systems, business applications, computer hardware, and peripherals.
• Strong troubleshooting, analytical, diagnostic, and problem-solving skills.
• Excellent customer service skills and the ability to explain technical information clearly to users with varying technical knowledge.
• Strong written and verbal communication skills.
• Ability to work independently, prioritize multiple requests, and contribute as part of a team.
• Strong organizational skills and attention to detail, including accurate documentation and record keeping.
• Willingness to learn new technologies and follow established IT standards, procedures, and security practices.
• Ability to lift and move equipment up to 50 lbs, with workstation setup tasks that may require bending, reaching, crawling under desks, pushing carts, and carrying equipment.

Tools and technologies

• Windows 10, Windows 11, Microsoft 365
• Active Directory, Microsoft Entra ID, Azure AD
• Intune, endpoint management, remote access tools
• VDI, virtualization
• Autodesk

Schedule, location, and pay

• Location: Endwell, NY area (listed as Endicott, NY), in person (primarily on-site)
• Travel: Occasional travel to remote offices or job sites as needed
• Schedule: Full-time; some after-hours or weekend support may be required for scheduled maintenance, urgent issues, or special projects
• Hours: 40.0 per week
• Pay: Hourly position; pay range starts at $25.00 per hour depending on experience

Benefits

• 401(k) and 401(k) matching
• Health insurance, Health savings account
• Dental insurance, Vision insurance
• Life insurance
• Paid time off
• Employee assistance program
• Flexible schedule
• Professional development assistance
• Referral program
• Tuition reimbursement