Auburn Hills, MI

Support Jobs in Auburn Hills, MI

4 jobs found

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6d ago

Onsite IT Support Technician

QUANTUM SERVICES GROUP LLC Auburn Hills, MI

Auburn Hills, MI

6d ago

$55k - $60k/yr Full time Active Directory Application Support Desktop Support

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Job Description

Join QUANTUM SERVICES GROUP LLC and support clients with hands-on IT service in a collaborative, client-focused environment. This full-time onsite role combines end-user support with network and Microsoft application troubleshooting, supported by structured processes, ticketing, and remote monitoring through RMM. You will work primarily from a designated client location in Plymouth, MI, with additional time at the QSG office in Auburn Hills, MI.

What you’ll do

Report to the client site (Plymouth, MI) or the QSG office (Auburn Hills, MI) as scheduled.
Act as an onsite technical point of contact for end-user service requests and support needs.
Handle network-level support including WAN/LAN connectivity, routers, switches, access points, firewalls, and security appliances.
Support Microsoft core business applications and operating systems, including Office 365, Windows 10/11, and Active Directory.
Maintain and support users’ computers, software, and peripherals to ensure proper day-to-day function.
Implement and support remote access solutions such as VPN and Remote Desktop.
Monitor and resolve RMM alerts using service tickets, documenting work as you go.
Diagnose and resolve technical issues within the client’s environment.
Administer, secure, and maintain hardware and software at the client site.
Document hardware changes, orders, and all client interactions in the ticketing system following Standard Operating Procedures.
Enter work, time, and expenses as service tickets as they occur, and communicate proactively on incident status, timelines, and planned changes or outages.
Escalate requests that require higher-tier support.
Follow and contribute to Standard Operating Procedures, including helping build a shared team knowledge base.
Support the development of new hardware and software deployments.

Where you’ll work and schedule

Client Site (Plymouth, MI): 90%
QSG Office (Auburn Hills, MI): 10%
Training: Initial training takes place at the QSG Auburn Hills office for the first few weeks.
Schedule: Monday–Friday, 8:00 AM–5:00 PM

Requirements

Must take initiative to learn and understand process and workflow.
Excellent troubleshooting and diagnosis skills for technical issues.
Experience with Active Directory and Group Policy management.
Strong interpersonal skills, including telephony, active listening, and client-care.
Excellent customer service skills and phone etiquette.
Ability to multi-task and adapt quickly to changes.
Self-motivated and able to work in an ever-changing environment.
Typing and proofreading skills to ensure quick and accurate service request documentation.
Understanding of tools, techniques, and methodologies used to provide IT services.
Flexibility to provide continued client support after-hours when necessary, in office or on client site.
Reliable transportation and a valid driver’s license.

Technologies you’ll work with

Office 365, Windows 10/11
Active Directory, Group Policy
VPN, Remote Desktop
Remote monitoring and management (RMM), ticketing system
WAN, LAN, routers, switches, access points, firewalls, security appliances

Compensation and reporting

Salary: USD 55,000–60,000 per year
Reports to: Service Delivery Manager
Status: Full-Time

Education and experience

Associate’s and/or Bachelor’s Degree in Computer Science or related field (preferred)
Active Directory controlled Windows environments (1 year preferred)
Network configuration and troubleshooting experience (preferred)
Relevant certifications preferred (e.g., CompTIA A+, Network+, Microsoft certifications)
Proficient in Microsoft applications and computer hardware
Prior help desk experience preferred

Work environment and physical demands

Generally operates in a clerical office setting.
Uses standard office equipment including computers, phones, photocopiers, filing cabinets, and fax machines.
Regularly required to talk or hear.
Regularly required to stand, walk, sit, climb stairs, use hands to handle objects, tools, or controls, and reach with hands and arms.
Frequently lifts and/or moves up to 50 pounds.
Specific vision abilities required: close vision and ability to adjust focus.

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8d ago

Help Desk Specialist

Whisker Auburn Hills, MI

Auburn Hills, MI

8d ago

Full time Active Directory End User Support Help Desk Support

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Job Description

The Help Desk Specialist serves as the front line of IT, supporting on-site and remote team members with technical troubleshooting, onboarding and offboarding, and endpoint readiness at Whisker in Auburn Hills, Michigan.

What You’ll Do

Deliver front-line technical support and resolve issues in a timely manner for team members.
Continuously expand technical knowledge and apply it to new challenges while maintaining exceptional service.
Administer and support Windows and macOS endpoints, including updates, patching, and troubleshooting.
Diagnose and resolve hardware and software issues across Mac and PC environments for on-site and remote users.
Provide guidance and training on systems, tools, policies, and best practices.
Perform basic administrative support such as password resets, account unlocking, and access management.
Maintain system and process clarity by developing and updating documentation for systems, processes, and procedures.
Log all interactions and work performed in the ticketing system, including communication details.
Manage the lifecycle of corporate hardware and software assets to support visibility and compliance.
Provision new workstations, laptops, peripherals, and accounts for employee onboarding.
Administer Active Directory, including user access controls and organizational unit management.
Manage IT asset inventory and software catalog, including tagging, tracking, periodic maintenance records, and recommendations for recycling and replenishment.
Collaborate with multi-site IT teams to support and improve ITIL-based processes and service delivery.
Partner with the Security team to maintain compliance standards and ensure system integrity.
Suggest improvements to department processes and procedures.
Support additional initiatives and responsibilities as needed.

Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
3+ years of experience provisioning and supporting Windows and macOS endpoints.
3+ years of experience administering a Google Workspace Enterprise environment.
CompTIA A+ certification or equivalent.
Strong written and verbal communication skills with a collaborative and inquisitive approach.
Proven problem-solving skills, including persistence and follow-through in complex situations.
Ability to remain calm and focused under pressure while maintaining a positive attitude.
Self-motivated, with a high level of initiative and capability to inspire and support others.
Customer-focused mindset with a friendly, service-oriented approach.
Ability to build and maintain effective working relationships across teams.
Ability to maintain confidentiality of proprietary information.
Capability to maintain professionalism in a fast-paced environment with frequent interactions and interruptions.
Ability to establish and maintain cooperative working relationships with Team Members and colleagues.
Comfortable working in a pet-friendly office environment (cats and dogs).

Technology Stack

Windows, macOS, Windows Server
Active Directory
Google Workspace Enterprise
CompTIA A+
Virtualization
Backup solutions
AWS, Azure, GCP, Oracle
Kandji, Intune, NinjaOne, Iru
OSI model
Meraki, Palo Alto
HP
ITIL
Ticketing system

Nice to Have

Experience supporting Windows Server environments.
Experience with virtualization platforms, backup solutions, and network security practices.
Experience managing cloud environments (AWS, Azure, GCP, Oracle, etc.).
Experience using endpoint and fleet management tools such as Kandji, Intune, NinjaOne, or Iru.
Working knowledge of networking concepts and equipment, including OSI model principles and platforms such as Meraki, Palo Alto, and HP.
Apple Device Support Certification or equivalent experience supporting macOS environments.

Benefits

Premium Medical/Dental/Vision insurance
Paid parental leave
Whisker Parents Program
1 day “pawternity” leave for new pet adoption
Pet Insurance Discount
401K match
Flexible spending accounts
Company-paid short-term disability and life insurance
Employee Assistance Program (EAP)
Generous paid time off
14 Paid Holidays
Top of the line equipment
Pet-friendly office
Whisker products and swag
Continuing education Support
On-site gym with Peloton
Referral program

Inclusivity Statement

Whisker believes different perspectives make the company better and aims to create a workplace where everyone has equal opportunities to thrive.

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1mo ago

IT Support Specialist III

Kratos Defense Auburn Hills, MI

Auburn Hills, MI

1mo ago Closed

Full time Application Support Comptia A+ Comptia Security+

This position is no longer accepting applications (closed Oct 17, 2026).

Job Description

Kratos Defense is hiring an IT Support Specialist III to provide advanced, escalation-level technical support for end users in an enterprise environment. This onsite role in Auburn Hills, MI focuses on complex troubleshooting, operational readiness for systems and applications, and high-touch service delivery with minimal supervision.

Role Overview

The IT Support Specialist III handles complex end-user issues across hardware, software, and connectivity. The position supports operational continuity for desktop and mobile endpoints, coordinates ticket and request workflows, and serves as an escalation point for lower-tier support teams. The role may also lead or contribute to small improvements to IT service delivery.

Key Responsibilities

Provide advanced technical support for hardware and standardized or proprietary software, including support for telephones, mobile devices, VPN, printers, telephony, and network connectivity.
Configure, deploy, and maintain Windows 11 desktop and laptop computers in an enterprise environment.
Coordinate, troubleshoot, and resolve incoming tickets, phone call requests, and walk-up requests.
Act as an escalation point for Tier I and Tier II teams to resolve complex or high-impact incidents.
Ensure priority support to senior leadership, including deadline-driven or after-hours support when needed.
Use technical expertise along with applicable company policies and procedures to address a variety of issues.
Use the IT Service Desk electronic ticketing system to open, close, resolve, escalate, and track user requests according to department procedures.
Monitor the service desk queue and route tickets to the appropriate department or resource.
Resolve 70% to 80% of assigned tickets, and escalate items outside the scope of the role to the appropriate IT staff and/or vendor(s).
Manage user accounts, shared resources, and group memberships.
Support multiple organizational segments and build sector-specific technical knowledge.
Provide access and connectivity support to external customers as needed.
Notify leadership of site changes that may impact ticket volume, escalation, major outage, server issues, major moves, and/or staffing concerns.
Maintain professional relationships with leadership, the user community, and peers.
Serve as an onsite IT resource for other departments, assisting with maintenance and deployment efforts, including occasional after-hours support.
Document troubleshooting steps, technical procedures, and knowledge base articles.
Configure, deploy, upgrade, wipe, and repurpose mobile devices following established procedures.
Maintain site IT desktop hardware and peripherals, including procurement, recycling, or destruction per the department process.
Support IT projects such as upgrades, migrations, or new technology rollouts.
Perform other duties as assigned.

Required Qualifications

Knowledge, skills, and abilities to perform assigned duties, including computer skills.
Ability to maintain sensitive and confidential information in line with company and government requirements.
Effective communication and professional interaction with peers, leadership, and end users, consistent with company policies.
Willingness and ability to learn and use company technology for required purposes.
Ability to read, understand, and follow instructions.
Ability to work in a fast-paced environment.
Ability to maintain current knowledge, skills, and abilities related to the role.
Strong organization and prioritization skills in a deadline-driven, security-centric environment.
Self-starter capability to learn and adapt to new technologies and techniques.
Commitment to delivering excellent customer service in a collaborative team environment.
Requires a Bachelor’s degree and 4 to 6 years of related experience, or applicable certifications with a minimum of 4 years of related experience.
Proven hardware and software experience, including Microsoft Windows 11, Office 365, Adobe products, VPN, smartphone support, and other out-of-the-box and proprietary software, as well as MFPs/printers.
Networking experience, including wired and wireless troubleshooting and basic VPN connectivity issues.
Current CompTIA A+ or Security+ certification, and/or ITLv4 preferred.

Technology Stack

Windows 11
Office 365
Adobe products
VPN
Smartphone support
MFPs/printers
IT Service Desk electronic ticketing system
CompTIA A+
CompTIA Security+
ITLv4

Benefits

Medical, Dental & Vision Insurance Coverage
Life/ADD & Short/Long Term Disability Insurance
401(k) Savings Plan
Employee Stock Purchase Plan (ESPP)
Paid Time-Off (PTO)
Holidays
Education Reimbursement

Work Environment and Physical Requirements

Office and open cubical environment.
Ability to sit for long periods of time.
Ability to perform repetitive motion (keyboarding, mouse, phones).
May require lifting up to 50 pounds in accordance with General Safety Training guidelines.

Travel Requirements

0-10% travel, may be required between locations.

Accessibility and Privacy Notices

Disability and accessibility accommodations: If you require an accommodation to navigate or apply to careers, contact HRAccessibility@kratosdefense.com or call 858-964-2916.
Job applicant privacy notice: For applicants in the EU and California residents, review the privacy notice.

Pay Transparency

The company will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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2mo ago

Automotive Repair Technical Support Specialist

eTeam Inc Auburn Hills, MI

Auburn Hills, MI

2mo ago Closed

$27 - $29/hr Full time Automotive Dealership Dealership Management

This position is no longer accepting applications (closed Aug 23, 2026).

Job Description

This onsite role in Auburn Hills, MI provides technical diagnostic support to the Dealer Network, guiding dealer technicians through a defined six-step process and actively managing calls and tickets to maintain high customer satisfaction. Compensation ranges from USD 27 to 29 per hour.

Responsibilities

Respond to inbound automotive inquiries and tickets from the Dealer Network, delivering diagnostic guidance to dealer technicians.
Resolve automotive concerns through the prescribed six-step diagnostic process.
Provide technical support to colleagues in Quality, Engineering, and Technical Advisors as needed.
Escalate or communicate product issues to Quality, Engineering, and Technical Advisors when appropriate.
Offer information, data, and direction using all available tools and resources.
Access and research databases for relevant automotive products and repair information.
Obtain product information updates from liaison representatives or databases.
Follow up on existing tickets and close them once a resolution is achieved.
Maintain high levels of customer satisfaction through accurate and timely technical support.
Share product issues and insights with Quality, Engineering, and Technical Advisor teams as needed.
Document and update ticket status in accordance with resolution protocols.
Support continuous improvement by conveying feedback and technical findings to internal teams.

Requirements

High School Diploma or GED equivalent.
Minimum of 1 to 2 years of hands-on automotive repair experience, or a Bachelor's Degree, or a Technical Trade School Certificate in automotive-related fields.
Strong automotive diagnostics and troubleshooting capabilities.
Hands-on experience with vehicle repair.
Experience in dealer technical support or customer service roles.
Knowledge of automotive systems including engine, electrical, transmission, and brakes.
Problem solving and root cause analysis skills.
Familiarity with diagnostics and repair tools and dealer information software.
Intermediate computer proficiency, including Word and keyboarding.

Technologies

Microsoft Office Suite (Word, Excel, Outlook) and Teams
Dealer Information Software
Diagnostics Tools
Internal ticketing and call management systems
Client's North America Product databases

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Support Jobs in Auburn Hills, MI

Onsite IT Support Technician

Help Desk Specialist

IT Support Specialist III

Automotive Repair Technical Support Specialist

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