Automotive Electronic Technical Support Representative

PSI Power offers a collaborative, customer‑focused environment with opportunities to grow, onsite in Newburgh, IN. This full‑time role provides a competitive hourly rate from $16 to $20, plus a comprehensive benefits package designed to support you and your family. You’ll join a team that values practical problem solving, clear communication, and delivering a superior customer experience.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

In this onsite role, you will handle inbound automotive technical inquiries, troubleshoot product issues, escalate to internal teams as needed, and follow up to ensure timely resolution and a high level of customer satisfaction.

Responsibilities

• Respond to technical product questions and issues received by email or phone, guiding customers toward effective solutions.
• Collaborate with Engineering to determine the best resolutions for customers.
• Assess and escalate inquiries that require additional review, coordinating with Sales, Shipping, and Engineering to reach a satisfactory outcome.
• Maintain proactive communication with customers about pending issues and expected timelines for resolution.
• Update customer and account information in internal systems as needed to keep records accurate.
• Use the business operating system to provide stock status, order status, ETA, tracking numbers, and pricing information.
• Participate in product training to stay informed about new releases and technical details.

Requirements

• Minimum of 1 year of experience in technical support or a related automotive field.
• Education: High School Diploma or GED.
• Superior customer focus and client-service mindset.
• Advanced automotive knowledge and mechanical aptitude.
• Excellent attention to detail and accuracy.
• Clear, concise, and professional verbal and written communications.
• Ability to build trust and maintain relationships with customers and teammates.
• Strong data entry skills with a high standard for accuracy.
• Strong critical thinking skills to promptly assess, escalate, and resolve issues as needed.
• Proficiency with MS Office Suite and familiarity with business operating systems; solid computer literacy required.

Technologies

MS Office Suite

Location and Scheduling

• Location: Newburgh, IN 47630 (onsite)
• Work setup: In person
• Job type: Full-time
• Compensation: $16.00 - $20.00 per hour