Dealership

Dealership Support Jobs

3 jobs found

3d ago

Automotive Service Desk Business Development

Riverhead Toyota Riverhead, NY

Riverhead, NY

3d ago

$17 - $18/hr Full time Client Relationship Specialist Customer Service Customer Support

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Job Description

Riverhead Toyota is seeking a motivated Service Desk Receptionist to foster customer relationships, monitor rental vehicle activity, and efficiently process service checkouts on site.

Location

Riverhead, NY (onsite)

Compensation

USD 17 - 18 per hour

Responsibilities

Cultivate and sustain positive customer relationships
Track rental vehicles and maintain related records
Process service checkouts for customers at the service desk

Requirements

Effective communication and strong customer service capabilities
Experience as a receptionist
Excellent organizational skills
Proficiency with internet-based tasks and tools
Professional and positive attitude
Spanish language skills are a plus

Benefits

401(k)
Health insurance
Paid time off

Experience

Customer service: 1 year (Required)
Spanish: 1 year (Preferred)
Front desk: 1 year (Preferred)
Organizational skills: 1 year (Preferred)
Administrative experience: 1 year (Preferred)

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9d ago

Automotive Repair Technical Support Specialist

eTeam Inc Auburn Hills, MI

Auburn Hills, MI

9d ago

$27 - $29/hr Full time Automotive Dealership Dealership Management

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Job Description

This onsite role in Auburn Hills, MI provides technical diagnostic support to the Dealer Network, guiding dealer technicians through a defined six-step process and actively managing calls and tickets to maintain high customer satisfaction. Compensation ranges from USD 27 to 29 per hour.

Responsibilities

Respond to inbound automotive inquiries and tickets from the Dealer Network, delivering diagnostic guidance to dealer technicians.
Resolve automotive concerns through the prescribed six-step diagnostic process.
Provide technical support to colleagues in Quality, Engineering, and Technical Advisors as needed.
Escalate or communicate product issues to Quality, Engineering, and Technical Advisors when appropriate.
Offer information, data, and direction using all available tools and resources.
Access and research databases for relevant automotive products and repair information.
Obtain product information updates from liaison representatives or databases.
Follow up on existing tickets and close them once a resolution is achieved.
Maintain high levels of customer satisfaction through accurate and timely technical support.
Share product issues and insights with Quality, Engineering, and Technical Advisor teams as needed.
Document and update ticket status in accordance with resolution protocols.
Support continuous improvement by conveying feedback and technical findings to internal teams.

Requirements

High School Diploma or GED equivalent.
Minimum of 1 to 2 years of hands-on automotive repair experience, or a Bachelor's Degree, or a Technical Trade School Certificate in automotive-related fields.
Strong automotive diagnostics and troubleshooting capabilities.
Hands-on experience with vehicle repair.
Experience in dealer technical support or customer service roles.
Knowledge of automotive systems including engine, electrical, transmission, and brakes.
Problem solving and root cause analysis skills.
Familiarity with diagnostics and repair tools and dealer information software.
Intermediate computer proficiency, including Word and keyboarding.

Technologies

Microsoft Office Suite (Word, Excel, Outlook) and Teams
Dealer Information Software
Diagnostics Tools
Internal ticketing and call management systems
Client's North America Product databases

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1mo ago

Entry Level Help Desk Technician

Reynolds and Reynolds Dayton, OH

Dayton, OH

1mo ago Closed

Full time Call Tracking Computer Skills Contact Center

This position is no longer accepting applications (closed Jul 16, 2026).

Job Description

Entry Level Help Desk Technician at Reynolds and Reynolds in Dayton, OH (hybrid) seeking a responsible handler for dealership service issues, documentation, and issue resolution.

Responsibilities

Address service issues by communicating with dealership customers to diagnose problems
Coordinate resources across all levels of the organization to support issue resolution
Act as the single point of ownership for customer issues from intake to closure
Follow call center procedures, document customer issues, and record troubleshooting steps and resolutions in the call-tracking tool
Diagnose customer issues and route to the appropriate support
Ensure timely and effective resolution of issues

Requirements

Associate degree or equivalent in a related field
Strong customer service skills
Analytical thinker
Solid troubleshooting and problem-solving abilities
Oral and written communication skills

Technologies

Call-tracking tool

Benefits

Medical, dental, vision, life insurance, and a health savings account
401(k) with up to 6% matching
Paid vacation, sick days, and holidays
Hybrid work schedule; work-from-home up to two days per week after training
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Training

Mentoring with an experienced Frontline consultant emphasizing active listening and hands-on training
Formal classroom instructional training in various hardware solutions

Company Perks, Including

Referral bonuses
Professional development and training
Promotion from within
Associate discounts for cell phones, cars, computers, entertainment, and more

Facility Amenities, Including

An onsite dining facility offering complimentary breakfast and lunch
A fitness center
An onsite medical center
A variety of sports and social leagues after work and volunteering initiatives through the Associate Foundation

Location

Dayton, OH 45430 (Required)

Work Location

In person

Job Type

Full-time

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Dealership Support Jobs

Automotive Service Desk Business Development

Automotive Repair Technical Support Specialist

Entry Level Help Desk Technician

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